Troubleshooting

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  • How do I restart my tracker?
    Troubleshoot a problematic tracker by turning it off and then back on.
  • Why won't my tracker sync?
    Try these troubleshooting steps if your tracker is not syncing.
  • My tracker isn't receiving notifications from my Android mobile device
    Try these troubleshooting steps if you're not receiving notifications.
  • Why isn't my battery charging?
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • How do I factory reset my Charge or Charge HR?
    If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.
  • Why is the time wrong on my tracker?
    Adjust the time zone and sync your tracker.
  • Why can't I set up my tracker?
    Make sure your mobile device or computer meets all the requirements for getting started with your Fitbit tracker.
  • My tracker isn't receiving notifications from my iOS mobile device
    Try these troubleshooting steps if you're not receiving notifications.
  • Why can't I update my tracker?
    If you're having difficulty updating your tracker to the latest version, read our troubleshooting steps.
  • What should I know about using the Fitbit app on my Android device?
    See which Android devices have bugs or other limitations that prevent them from supporting one or more features of the Fitbit app.

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