Troubleshooting

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  • Why won't my Fitbit device sync?
    Try these troubleshooting steps if your device is not syncing.
  • How do I restart my Fitbit device?
    Troubleshoot a problematic device by turning it off and then back on.
  • My Fitbit device isn't receiving notifications from my phone
    Try these troubleshooting steps if you're not receiving notifications.
  • Why can't I update my Fitbit device?
    If you're having difficulty updating your Fitbit device to the latest version, read our troubleshooting steps.
  • How do I factory reset my Charge or Charge HR?
    If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.
  • Why isn't my battery charging?
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • Why won't my Fitbit device sync to another device or computer?
    If you receive notifications on your Fitbit device, temporarily disable the Bluetooth bond with your phone.
  • Why can't I set up my Fitbit device?
    Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.
  • What should I know about using the Fitbit app on my Android device?
    See which Android devices have bugs or other limitations that prevent them from supporting one or more features of the Fitbit app.
  • How do I change the time on my tracker?
    Adjust the time zone and sync your tracker.

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