Troubleshooting

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  • Why won't my Fitbit device sync?
    Try these troubleshooting steps if your device is not syncing.
  • How do I restart my Fitbit device?
    Troubleshoot a problematic device by turning it off and then back on.
  • How do I use the Fitbit app to track my period?
    Track your menstrual cycle to uncover patterns and gain insights.
  • My Fitbit device isn't receiving notifications from my phone
    Try these troubleshooting steps if you're not receiving notifications.
  • How do I factory reset my Charge or Charge HR?
    If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.
  • Why isn't my battery charging?
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • How do I change the time on my Fitbit device?
    Adjust the time zone and sync your tracker.
  • Why can't I update my Fitbit device?
    If you're having difficulty updating your Fitbit device to the latest version, read our troubleshooting steps.
  • Why can't I set up my Fitbit device?
    Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.
  • Why won't my Fitbit device sync to another device or computer?
    If you receive notifications on your Fitbit device, temporarily disable the Bluetooth bond with your phone.