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What should I do if my tracker was washed or submerged in water?

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If your tracker stopped working after getting wet choose your tracker type below and follow the instructions. Note that Fitbit One and Zip are clip-based trackers. All other trackers, including the Flex series, are wrist-based.

  1. If you have a Zip, unlock the battery door and remove the battery.
  2. Place your tracker into a bowl of dry rice for 24 hours. This will extract any moisture still inside.
  3. After your tracker has been in rice for 24 hours:
    1. If you have a Zip, put a dry battery back into the tracker and lock the door. If the screen turns on, you should be back on track.
    2. If you have a One, restart it using the instructions in How do I restart my tracker?
  4. If your tracker doesn't work after putting in the battery or a restart, contact  Customer Support.

If your tracker isn't working after being submerged in water but no damage is visible, try these steps:

  1. Put your tracker into a bowl of dry rice for 24 hours. This will extract any moisture that remains inside the device.
  2. After your tracker has been in rice for 24 hours, restart it using the instructions in How do I restart my tracker?
  3. If your tracker doesn't work after the restart, contact Customer Support.

If you have a wrist-based tracker and can see condensation inside the screen, dry rice may work temporarily but the problem is likely to reoccur. In most cases water damaged trackers aren't covered under warranty but it depends on the model. Contact Customer Support if you're unsure.

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Last updated: May 30, 2017
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