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How do I restart my tracker?

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If your tracker has one of the following problems, it may be fixed by a restart:

  • Your tracker isn't syncing
  • Your tracker isn't responding to button presses, taps, or swipes
  • Your tracker is charged but doesn't turn on
  • Your tracker isn't tracking your steps or other stats

For restart instructions, choose your tracker below.

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.
  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
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  3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
  4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
  5. After you see the logo you can unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

If you need additional help contact Customer Support.

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

These steps explain how to restart an original Flex.
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  1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the wristband and insert it into the charging cable.User-added image
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the wristband.

If your tracker still doesn't work after a restart, contact Customer Support.

These steps explain how to restart a Flex 2.
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  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
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    You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the wristband.

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If Flex 2 still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.

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Last updated: October 8, 2016
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