Article

My scale is not syncing consistently

« Go Back

Information

 
Article Text
After taking a measurement, you should see a half-circle at the top of the scale’s display, followed by a checkmark. This indicates a successful sync of the new measurement.

In a few instances syncing will not complete and you may see one of the following error messages on the scale’s display:
  • NO SYNC
  • WIFI Symbol with an “X”
  • No error message, but the measurement does not sync to your Fitbit.com account
If any of these conditions occur, consider the following tips and troubleshooting:
  • Have you made any changes to your network, such as a new router, network name, or password? If so, you will need to set up the scale again. See I've made changes to my network. How do I reconnect my scale?
  • Keep your Aria® within 30 feet of the main router for optimal syncing.
  • Several walls, floors, or objects between the scale and router can cause interference.
  • The network may have too much traffic or there are too many other Wi-Fi networks nearby.
  • The scale is connected to the router through an extender.
If you’re still experiencing syncing issues with your Aria, please try setting up the scale again using How do I set up my Aria?
 
Attachment 
Last updated: May 16, 2016
I found this article helpful I found this article helpful

I did not find this article helpful I did not find this article helpful

    Browse by product

  • Zip
  • One
  • Flex
  • Flex 2
  • Alta
  • New
    Alta HR
  • Charge HR
  • Charge 2
  • Blaze
  • Surge
  • Aria

    Browse by product

  • Force
  • Ultra
  • Charge

Find strength in numbers

Expert advice to the latest news. It’s all here.

Let's talk

Get Support