My scale is not syncing consistently

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After taking a measurement, you should see a half-circle at the top of the scale’s display, followed by a checkmark. This indicates a successful sync of the new measurement.

In a few instances syncing will not complete and you may see one of the following error messages on the scale’s display:
  • WIFI Symbol with an “X”
  • No error message, but the measurement does not sync to your account
If any of these conditions occur, consider the following tips and troubleshooting:
  • Have you made any changes to your network, such as a new router, network name, or password? If so, you will need to set up the scale again. See I've made changes to my network. How do I reconnect my scale?
  • Keep your Aria® within 30 feet of the main router for optimal syncing.
  • Several walls, floors, or objects between the scale and router can cause interference.
  • The network may have too much traffic or there are too many other Wi-Fi networks nearby.
  • The scale is connected to the router through an extender.
If you’re still experiencing syncing issues with your Aria, please try setting up the scale again using How do I set up my Aria?
Last updated: May 16, 2016
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