Why don't I see my heart rate on my tracker?

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If your tracker isn't showing your heart rate, try the following troubleshooting tips in the order shown. After each tip you try, return to the heart rate display to see if you have solved the problem. 
  • If you have a Blaze or Surge, swipe or scroll to Settings and find Heart Rate Tracking. If it is Off, change the setting to Auto. 
  • If you have an Alta HR, Charge 2, or Charge HR, choose a section below to make sure your heart rate tracking setting is set to Auto. 
    • Fitbit app
      1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
      2. Tap or click the tracker tile.
      3. Tap or click Heart Rate and make sure it's set to Auto.
      4. Sync your tracker.
    • dashboard
      1. Log into your dashboard.
      2. Click the gear icon in the top right corner.
      3. Under Settings > Devices > Heart Rate, make sure it's set to Auto.
      4. Sync your tracker.
  • Tighten the band just enough so it isn't slipping around on your wrist. Your tracker needs a solid contact with your arm to reliably track your heart rate. 
  • Move the band to a slightly different position on your arm—a little higher or a little lower.
  • If the setting is Auto but your heart rate still isn't appearing, try changing the setting to On. Note that at this setting, the green lights on the back of your tracker flash even when you aren't wearing it. This does not indicate a problem with your tracker.
  • Restart your tracker using the instructions in How do I restart my tracker?
  • If your heart rate is still not appearing, contact Customer Support.

Last updated: March 13, 2017
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