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Can I use more than one Fitbit tracker with the same account?

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Adding more than one Fitbit tracker to your account gives you the convenience of switching between trackers while still seeing a holistic view of your daily activity on your dashboard. You may want to:
  • Wear a smaller tracker for all-day step counting and the larger, full-featured Fitbit Blaze or Fitbit Surge for workouts.
  • Switch between a discreet, clip-based tracker and a convenient, wrist-based tracker.
  • Use MobileTrack if you forget your Fitbit tracker at home.
  • Switch between any trackers you like. Your account can have one of each tracker model and MobileTrack.

To set up an additional tracker, see How do I set up my tracker?

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If my account has multiple trackers will I have multiple dashboards?

No. To provide you with the most useful information possible, your account has one dashboard that displays a comprehensive view of your activity. When you use multiple trackers, we combine their data and present the totals. For example, if the tracker you wore to the office counted 8000 steps and the tracker you wore during your evening run counted 9000, the total number of steps on your dashboard is 17,000.

If my account has multiple trackers can I wear them at the same time?

No. Wearing a combination of trackers simultaneously does not provide any more features than wearing trackers individually. If you're interested in wearing more than one tracker at once so you can compare their data, you can do so by creating a separate account for each tracker.

If your account has multiple trackers and you forget to take one off before putting on another, rest assured we’ll reconcile the overlapping data to present the most accurate information possible on your dashboard. For example, if one of your trackers is using GPS and another is not, your dashboard chooses the GPS data when calculating total distance since GPS provides a more accurate distance measurement than step counting alone. However, the more overlapping data that exists on your account, the more likely it is that your dashboard's accuracy will suffer. For best results, do not wear more than one tracker at a time and sync each tracker before taking it off and putting on another.

How do I remove a tracker?

If you replace a lost tracker or buy a new tracker, you may want to remove your old tracker from your account. Any history from your old tracker will remain in the historical data in your account. You can remove a tracker from your account on the fitbit.com dashboard or with the Fitbit app. Navigate to the settings for the tracker you want to remove, and find an option to remove the tracker for your account. 

Can two different people use the same account?

No. When you create a Fitbit account you’re asked for personal information, such as height and weight, so that certain data is calculated correctly. For example, your height determines your distance measurement. Setting up unique accounts ensures that each person’s dashboard provides an accurate picture of daily activity. You’re welcome to give your tracker to another person, and that person can create a new account.

How does having multiple trackers affect how live data appears on my mobile app?

“Live” data refers to the changing step count you see in the Fitbit app while you walk. In the Fitbit apps for iOS and Android, you’ll see live data for the tracker that is closest to your mobile device. For this reason, it’s best to keep the tracker you’re not using at least 10 feet away to avoid frequent “switching” of the live data.

The Fitbit apps for Windows let you choose which tracker provides live data. To find this setting, go to Settings > Devices, tap the tracker you prefer, and tap Use as Primary Device.

If I’m doing a step challenge on my mobile app how will my steps be counted?

The total number of steps you see during a step challenge is the same as the total number of steps on your dashboard.

Can I use MobileTrack as one of my trackers?

You can set up MobileTrack on your account in addition to Fitbit trackers. Note that if you're using an Android device and you have a Fitbit tracker, you cannot use MobileTrack as an additional tracker.

Where will notifications appear if I have two trackers?

If you have two trackers that can receive call, text, or calendar notifications from your mobile device, the notifications will appear as described below. First, make sure you've set up notifications correctly by following the steps in How do I receive notifications from my mobile device? Next, we also recommend familiarizing yourself with the reasons notifications sometimes fail to appear, as described in My tracker isn't receiving notifications from my iOS mobile device or My tracker isn't receiving notifications from my Android mobile device

The Fitbit app you're using determines where the notifications will appear:

  • If you set up notifications using the Fitbit app for Android and your account has two trackers that can receive notifications, the notifications appear on one tracker only according to this priority: Fitbit Blaze > Fitbit Charge 2 > Fitbit Alta HR > Fitbit Alta > Fitbit Surge > Fitbit Flex 2 > Fitbit Charge HR > Fitbit Charge.
  • If you set up notifications using the Fitbit app for iOS and your account has two trackers that can receive notifications, the notification appears on both trackers assuming both are in range of your mobile device.
  • The Fitbit app for Windows 10 does not currently support notifications.

Note that if you use two mobile devices, such as one for work and one for personal use, it’s not possible for one tracker to receive notifications from both devices. Setting up notifications creates a bond between your tracker and the device, and a tracker can only be bonded to one device. Note that you can always disable notifications on one device and set them up on another.


 
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Last updated: June 16, 2017
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