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What should I know about Fitbit Pay?

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With Fitbit Pay (User-added image), you can add your credit and debit cards to Fitbit Ionic. Make contactless payments right from your watch—even when you’re traveling internationally. 

Note that Fitbit Pay is coming soon to the Fitbit app for Windows 10.

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Who can use Fitbit Pay?

Fitbit Pay works with many of the major credit and debit cards from the top banks and card issuers. Currently, customers in the United States, Australia, and Switzerland who use a payment card from a bank listed below may use this feature.

United States
  • American Express
  • Bank of America 
  • BECU (Boeing Employees Credit Union) (debit cards)
  • Capital One (Mastercard and Visa credit cards)
  • First Tech Federal Credit Union
  • U.S. Bank (credit cards)
Australia
  • ANZ
  • Commonwealth Bank
  • National Australia Bank
Switzerland:
  • Cornèrcard
We’re working with more issuing banks to support Fitbit Pay. If you don’t see your bank or card issuer listed, check back soon.

Note that some cards from participating banks might not be supported in Fitbit Pay. Contact your bank or issuer for more information.

Where can I use Fitbit Pay

Use Fitbit Pay to purchase items in any store that accepts contactless payments. To determine if the store accepts Fitbit Pay, look for the symbol below on the payment terminal: 
 
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How do I use the Wallet?

The Wallet section of the Fitbit app is where you add and remove payment cards for Fitbit Pay, edit a payment method, and review recent purchases. If you lose Ionic, you can also suspend the card on your watch for added security. 
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To open the Wallet, on the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image > Wallet

How do I set up Fitbit Pay?

Follow the steps below, or scroll down to watch our video (English only).

To start, add at least 1 credit or debit card from a participating bank to the Wallet section of the Fitbit app:
  1. With your watch nearby, on the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
  2. Tap or click the Wallet tile. 
  3. Follow the on-screen instructions to add a payment card. In some cases, your bank may require additional verification. If you’re adding a card for the first time, you’ll be prompted to set a 4-digit PIN code for your watch (if you haven’t already done so). Note that you also need to have Touch ID or a PIN code turned on for your phone.
  4. After you’ve added a card, follow the on-screen instructions to turn on notifications for your phone (if you haven’t already done so) to complete the setup.
You can add up to 6 payment cards to the Wallet and choose 1 card to use on Ionic.

How do I make a payment with Fitbit Pay?

To pay with Ionic:

All customers except those in Australia: 
  1. When you’re ready to pay, press and hold the left button on your watch for 2 seconds.
  2. If prompted, enter your 4-digit watch PIN code. 
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  3. After your card appears on the screen, hold your wrist near the payment terminal. 
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  4. When the payment succeeds, your watch vibrates and you’ll see a confirmation on the screen. 
If the payment terminal doesn’t recognize Fitbit Pay, make sure the watch face is near the reader and that the cashier knows you’re using a contactless payment. 

Customers in Australia:
  1. If you have a credit or debit card from an Australian bank, hold your watch near the payment terminal to pay. If your card is from a bank outside of Australia, complete steps 1 and 2 above.
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  2. If prompted, enter your 4-digit watch PIN code. 
  3. If the purchase amount exceeds $100 AU, follow the instructions on the payment terminal. If prompted for a PIN code, enter the PIN code for your card (not your watch).
If the payment terminal doesn’t recognize Fitbit Pay, make sure the watch face is near the reader and that the cashier knows you’re using a contactless payment. 
For added security, you must wear your watch on your wrist to make payments with Fitbit Pay.

Do I have to enter a PIN code to make a payment?

When you set up Fitbit Pay, the device lock on your watch is turned on automatically and you’re prompted to set a personal 4-digit PIN code. Depending on the device lock setting you choose, you must enter your PIN code to unlock your watch each time you put it on your wrist or the first time you make a payment since last taking off your watch.

For more information on this feature, see How do I use the device lock on my Fitbit watch?

Do I need to have my phone nearby to use Fitbit Pay?

You don’t need to have your phone nearby to use Fitbit Pay. After you set up Fitbit Pay, you can make payments from your watch and leave your phone at home.

How do I remove a card from Fitbit Pay?

To a remove a card:
  1. On the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
  2. Tap or click the Wallet tile. 
  3. Find the card you want to delete.
  4. Tap or click Remove Card. The card is removed from Fitbit Pay and can no longer be used to make payments with your watch.
  5. Sync your watch to remove the card image from your screen. 

Where can I see a list of transactions made with Fitbit Pay?

See your 3 most recent transactions made with Fitbit Pay in the Wallet section of the Fitbit app, or review all of your Fitbit Pay transactions on your bank or credit card statements. 

To see your recent transactions in the Fitbit app:
  1. On Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
  2. Tap or click the Wallet tile. 
  3. Find the card you added to your watch and then scroll down to see your 3 most recent transactions. 
Currently, your transaction history isn’t visible in the fitbit.com dashboard.

Why was my Fitbit Pay transaction declined?

If your payment was declined, contact your bank for more information. 

Is Fitbit Pay secure?

Fitbit Pay includes many security features. Fitbit Pay uses an industry-standard tokenization platform to ensure your card information is never revealed or shared with merchants or with Fitbit. Fitbit Pay also requires you to use a personal 4-digit PIN code for an added layer of protection. 

I lost my watch—what should I do?

If you lost your watch, you can remove or suspend the card you added to the device using the Wallet section of the Fitbit app. You can still make payments using the physical debit or credit card, so contact your bank if the card was lost or stolen.

Keep in mind that no one can use your watch to make a payment without first entering your personal 4-digit PIN code. 

Remove a card

After you delete a card from Fitbit Pay, the card is removed from the Wallet and can no longer be used to make payments with your watch. If you locate your watch, add the card to Fitbit Pay as if you were setting it up for the first time.

To a remove a card:
  1. On the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
  2. Tap or click the Wallet tile.
  3. Find the card you want to delete.
  4. Tap or click Remove Card. The card is removed from Fitbit Pay and can no longer be used to make payments with your watch.

Suspend a card

If you’ve misplaced your watch, you can suspend the card you added to the device instead of deleting it from Fitbit Pay. When you suspend a card, it remains in your Wallet, but you can’t use it to make payments with your watch. If you locate your watch, you can unsuspend the card and then use it to make payments. 

To suspend a card:
  1. On the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
  2. Tap or click the Wallet tile.
  3. Find the card you want to suspend.
  4. Tap or click Suspend Card. The card is suspended on your watch. 
To unsuspend your card, repeat the steps above and then tap or click Unsuspend Card.

I lost my phone and my watch—what should I do?

If you lost both devices, you can log into your fitbit.com dashboard on a phone, tablet, or computer to delete the cards you added to Fitbit Pay. You can still make payments using the physical debit or credit cards, so contact your bank if the cards were lost or stolen.

Keep in mind that no one can use your watch to make a payment without first entering your personal 4-digit PIN code. 

To delete your cards:
  1. Log into your fitbit.com dashboard.
  2. Tap or click the gear icon (User-added image) in the top right > your device image.
  3. Tap or click Fitbit Pay.
  4. Tap or click Deactivate Fitbit Pay. Your cards are deleted from Fitbit Pay and can no longer be used to make payments with your watch.

I forgot the PIN code for my watch—how do I reset it?

Reset the PIN code for your watch in the Fitbit app. For instructions, see How do I use the device lock on my Fitbit watch?

Can I use Fitbit Pay internationally?

You can use Fitbit Pay when traveling internationally at stores that accept contactless payments. Note that foreign transaction fees may apply to purchases made internationally depending on your bank’s policy.

Do I earn points or rewards for purchases made with Fitbit Pay?

When you make purchases with Fitbit Pay, you’ll continue to earn points or rewards that your credit or debit cards provide.

Can I use a gift card with Fitbit Pay?

Currently, gift cards don’t work with Fitbit Pay.

I want to give my watch to someone else—what should I do?

Factory reset your watch to erase apps and all personal data from the device. For instructions, see How do I erase my Fitbit device?

I entered my PIN code incorrectly—how do I unlock my watch with my phone?

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone. For instructions, see How do I use the device lock on my Fitbit watch?
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Last updated: October 16, 2017
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