Store & Shipping

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  • What is Fitbit’s return and warranty policy?
    The Online Store has a 45-day money back guarantee and your Fitbit comes with a manufacturer's warranty.
  • Can I exchange my old tracker for a newer model?
    Fitbit offers a 45-day money back guarantee for all purchases.
  • When can I expect my Fitbit order?
    Find out the time frame for your Fitbit delivery.
  • How can I track my order?
    Learn how to track your shipment.
  • How can I get help with my order?
    Get help with shipping-related problems such as a missing package.
  • If I pre-ordered a Fitbit device, when will my credit card be charged?
    Your credit card will not be charged until we ship your Fitbit device.
  • In what states does Fitbit charge sales tax?
    Fitbit charges state and local sales tax in locations where we have legal obligations to do so.
  • Can I become a Fitbit affiliate?
    The Fitbit affiliate program enables you to earn commission selling Fitbit products through your company or personal website.
  • Can Fitbit ship to a PO Box, APO, or FPO address?
    In certain circumstances Fitbit trackers can ship to PO Boxes, APO, or FPO addresses.