Troubleshooting

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  • I can't sync my tracker
    Try these troubleshooting steps if your tracker is not syncing.
  • How do I restart my tracker?
    Troubleshoot a problematic tracker by turning it off and then back on.
  • What's wrong with my Charge HR?
    If your Charge HR isn't syncing regularly or is showing the wrong time of day, follow our troubleshooting tips for this temporary problem.
  • My tracker isn't receiving notifications from my Android mobile device
    Try these troubleshooting steps if you're not receiving notifications.
  • My tracker's battery isn't charging
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • When should I factory reset my Charge or Charge HR?
    If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.
  • The time is incorrect on my tracker's display
    Adjust the timezone and sync your tracker.
  • Which Android devices have known issues with the Fitbit app?
    See which Android devices have bugs or other limitations that prevent them from supporting one or more features of the Fitbit app.
  • I'm having trouble setting up my tracker
    If you're having trouble setting up your tracker, check your Bluetooth connectivity and restart your tracker.
  • I can't update my tracker
    If you're having difficulty updating your tracker to the latest version, read our troubleshooting steps.

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