Troubleshooting

Filter results
Filters:
Filters:
Clear
  • How do I restart my Fitbit device?
    Troubleshoot a problematic device by turning it off and then back on.
  • Why won't my Fitbit device sync?
    Try these troubleshooting steps if your device is not syncing.
  • Which phones and tablets can I use with my Fitbit watch or tracker?
    Learn which phones and tablets are compatible with Fitbit watches and trackers.
  • How do I change the time on my Fitbit device?
    Learn how to fix the time on your Fitbit device or change from a 12 to 24 clock.
  • How do I use the Fitbit app to track my period?
    Track your menstrual cycle to uncover patterns and gain insights.
  • Why can't I update my Fitbit device?
    If you're having difficulty updating your Fitbit device to the latest version, read our troubleshooting steps.
  • Why isn't my Fitbit device's battery charging?
    If you have trouble charging your device, try these troubleshooting tips.
  • How do I factory reset my Charge or Charge HR?
    If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.
  • Why don't I see my heart rate on my Fitbit device?
    Learn troubleshooting steps for the heart-rate reading on your Fitbit device.
  • Why can't I set up my Fitbit device?
    Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.

Employee Wellness & Health Plan Members

Log in for exclusive customer support


Get Support

Find strength in numbers

Expert advice to the latest news. It’s all here.

Let's talk

Get Support