Troubleshooting

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  • How do I restart my tracker?
    Troubleshoot a problematic tracker.
  • I'm having trouble syncing my tracker to my dashboard
    Get troubleshooting steps for syncing problems.
  • My tracker's battery isn't charging
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • I lost my Fitbit tracker
    Get tips on finding your lost tracker.
  • The time is incorrect on my tracker's display
    Adjust the timezone and sync your tracker.
  • My tracker isn't receiving call or text notifications from my Android device
    Try these troubleshooting steps if you're not receiving notifications.
  • My tracker is damaged
    Contact Customer Support if your tracker is broken or damaged.
  • My tracker isn't receiving call or text notifications from my iOS device
    Try these troubleshooting steps if you're not receiving notifications.
  • How do I reinstall Fitbit Connect?
    Troubleshoot syncing issues by reinstalling Fitbit Connect.
  • Why can't I set up my new tracker using the Fitbit app for Android?
    Customers using an Android device that runs on 4.3 or earlier need to factory reset their tracker if the tracker was previously connected to a different Android device.
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