Troubleshooting

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  • How do I restart my tracker?
    Troubleshoot a problematic tracker.
  • I'm having trouble syncing my tracker with my computer
    Get troubleshooting steps for syncing problems.
  • My tracker's battery isn't charging
    If you're having difficulty charging your tracker, review these troubleshooting options.
  • I lost my Fitbit tracker
    Get tips on finding your lost tracker.
  • The time is incorrect on my tracker's display
    Adjust the timezone and sync your tracker.
  • Which Android devices have known issues with the Fitbit app?
  • My tracker isn't receiving call or text notifications from my Android device
    Try these troubleshooting steps if you're not receiving notifications.
  • My tracker isn't receiving call or text notifications from my iOS device
    Try these troubleshooting steps if you're not receiving notifications.
  • How do I reinstall Fitbit Connect?
    Troubleshoot syncing issues by reinstalling Fitbit Connect.
  • Why is my tracker only syncing with one mobile device?
    Disable Bluetooth so you can sync with multiple mobile devices or your computer.
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