Success! Your email has been sent.

We've sent an auto-generated email to confirm your case.

We know every step counts, so we make every effort to reply as quickly as possible. However, due to high contact volume we may require two or more business days to respond.

Here are some things you can do while waiting:

You can also ensure our emails reach you by adding support@fitbit.com to your address book and resetting your spam filters. Check your Spam folder if you didn’t receive our email.

As a favor to us, please don’t re-submit a duplicate case via web form or email. If you have an update or want to check on your case status, reply directly to the email you receive.

Sincerely,

Your Fitbit Support Team