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My Fitbit device isn't receiving notifications from my phone

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Last updated November 5, 2019

Important: We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone or iPad to iOS 13. We’re hard at work to resolve this issue.

If you have trouble receiving notifications on your iPhone or iPad running iOS 13, try the following troubleshooting steps.

1. Get up-to-date

  1. Update the Fitbit app.
  2. Make sure your Fitbit device is up-to-date. For instructions, see How do I update my Fitbit device?
  3. Make sure you installed the latest version of iOS. On your phone, tap Settings > General > Software update to see if an update is available.

2. Check your Bluetooth settings

  1. On your phone, tap Settings > Bluetooth.
  2. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  3. Tap the information icon User-added image next to the name of your Fitbit device.
  4. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the information icon User-added image next to the name of your Fitbit device
    4. Turn on Share System Notifications.

3. Check your notification settings

  1. Tap Settings in the top-left to return to the Settings page > Notifications.
  2.  Make sure Show Previews is set to Always or When Unlocked.
  3. Verify the settings for each app that sends notifications:
AppSettings
Calendar
  • Allow Notifications—On
  • Tap each notification type and verify the settings:
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked
Messages
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
Phone
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
All other apps
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked


4. Restart your phone

For instructions, see the Apple help article.

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If you're trying to set up notifications on your Fitbit device for the first time, start by following the setup instructions carefully in How do I get notifications from my phone on my Fitbit device? 

If you have an Android phone and want more information about encryption, see What should I know about using the Fitbit app on my Android phone?

Skip to:

Turn on the device's Notification setting

Certain Fitbit devices have a Notification setting on the device. To verify that it's on:
  • Ace 2, Charge 2, and Inspire series—On the clock screen, press and hold the button.
  • Blaze—Hold the top right button for 3 seconds.
  • Charge 3—On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen.  
  • Ionic and Versa series—Swipe down from the top of the screen, and tap the quick settings icon User-added image. Make sure Do Not Disturb User-added image and Sleep Mode User-added image are turned off.

Why are notifications delayed or missing?

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 
  • Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  • For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  • You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To confirm all requirements, see How do I get notifications from my phone on my Fitbit device? 
  • You turned on Do Not Disturb or Sleep Mode on your Ionic or Versa series device. When either setting is turned on, notifications don’t cause your watch to vibrate or the screen to turn on. Swipe down from the top of the screen, and tap the quick settings icon User-added image to adjust these settings.
  • You're using multiple Bluetooth devices. If you have Bluetooth devices like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. Turn off other Bluetooth connections when not in use.
  • The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
    • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
    • Make sure Always Connected is on to improve your device's Bluetooth connection.
    • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
  • The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
  • Your device was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

How do I troubleshoot notifications?

If you've reviewed the list above and can't get notifications to work, try the following:

1. Get up-to-date

Update the Fitbit app and make sure you're running the latest OS version on your phone.

2. Verify that your phone is receiving notifications

Make sure your phone is set to receive notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

3. Force quit the Fitbit app

If notifications aren’t working, force quit the Fitbit app and reopen it to sync your Fitbit device.

4. Reset Bluetooth

  1. Turn off Bluetooth on your phone.
  2. Wait 10 seconds, then turn it back on.
  3. Open the Fitbit app to sync your Fitbit device.

5. Restart your Fitbit device

  1. Restart your device. For instructions, see How do I restart my Fitbit device?
  2. Open the Fitbit app to sync your Fitbit device.

6. Refresh notifications

  1. In the Fitbit app, tap the Today tab User-added image > your profile picture > Notifications.
  2. Turn off all notifications
  3. Restart your phone.
  4. Open the Fitbit app and turn notifications back on, then sync your Fitbit device.

7. Set up notifications again

  1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device:

    1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
    2. Find an option to forget the device.
  2. Open the Fitbit app and set up notifications again, then sync your Fitbit device.

If you still have issues, contact Customer Support.

Last updated: November 6, 2019
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