How do I protect my Fitbit account with two factor authentication?

Two factor authentication helps protect your Fitbit account. Every time you log into your Fitbit account, you sign in with 2 pieces of information: your password (something you know) and a verification code sent to your phone (something you have).

Turn on two factor authentication to add an extra layer of security to your Fitbit account. When you turn on two factor authentication, you need to know your password and have access to your phone in order to sign in to your Fitbit account. This authentication method helps ensure that only you have access to your account, even if someone knows your password.

1. In the Fitbit app, tap the Today tab   Devices .
2. Tap Account Settings  Two Factor Authentication.
3. Turn on Two Factor Authentication and follow the on-screen instructions to enter your phone number. You’ll receive a text message with a verification code. Make sure your phone number can receive text messages. Standard SMS rates and charges may apply.
4. Enter the verification code, and tap Confirm.
5. Enter your Fitbit account password, and tap Submit.
6. Record your recovery code and store it in a safe place. We recommend storing it somewhere other than your phone. You won’t be able to find this code again after you leave the screen. When you're finished, tap Done. For more information about the recovery code, see What should I do if I can’t receive a verification code?

1. Log in using your email address and password as normal. You’ll receive a text message with a verification code.
2. Enter the verification code and tap Confirm.

Note that if you enter the wrong verification code several times in a row, your Fitbit account is temporarily locked. Wait 24 hours before trying to log in again.

In some cases, it can take several minutes for your phone to receive the verification code. If you changed your phone number recently, the code might've been sent to your previous number.

Two factor authentication isn’t available in the following countries:

• Belarus
• Cuba
• Iran
• Russia
• South Sudan
• Sudan
• Syria

 If you can’t receive a verification code (for example, if you lost your phone or changed your phone number), use your recovery code to recover your Fitbit account.

If you lost your recovery code, see What should I do if my recovery code is compromised or lost?

1. In the Fitbit app, tap the Today tab   Devices .
2. Tap Account Settings  Two Factor Authentication.
3. Turn off the Two Factor Authentication option. You’ll receive a text message with a verification code.
4. Enter the verification code, and tap Confirm.

1. Turn off two factor authentication. For instructions, see How do I turn off two factor authentication for my Fitbit account?
2. In the Fitbit app, tap the Today tab   Devices .
3. Tap Account Settings  Two Factor Authentication.
4. Tap your phone number.
5. Enter your new phone number, and tap Verify. You’ll receive a text message with a verification code.
6. Enter the verification code, and tap Confirm.
7. Turn on two factor authentication. For instructions, see How do I turn on two factor authentication for my Fitbit account?

If you still have access to your phone and can receive a verification code, turn off two factor authentication, then turn it on again to receive a new recovery code. For instructions, see How do I turn off two factor authentication for my Fitbit account? and How do I turn on two factor authentication for my Fitbit account?

If you can’t receive a verification code:

Your phone number can only be linked to 1 Fitbit account.