About Fitbit purchases and shipping
This article provides everything you need to know about purchasing a Fitbit device and tracking your order.
Due to high volumes and issues caused by COVID-19, many shipping carriers are delayed in delivering packages. Check your tracking information to see the delivery status of your new Fitbit device.
For a complete list of regions where we sell Fitbit products, visit fitbit.com/countries.
How can I track my Fitbit order?
When you place an order through fitbit.com, you receive an email with your confirmation number and order summary. When your order ships, you receive a second email with your tracking number. Click the tracking number in the email to see additional information regarding your order, such as estimated arrival date and shipping progress, and sign up for delivery notifications.
It can take 24-48 hours for your tracking information to update. If it’s not updating, your carrier may have an issue with its shipping status system or may be experiencing service disruptions causing a delay. Additionally, if your package was recently shipped or was sent to an address outside the United States, tracking may not be available.
Occasionally, a carrier will mark a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. Contact the carrier for additional information about your package's location.
For questions about shipping, contact your carrier:
Asia Pacific
| Country | Carrier |
|---|---|
| Australia | Australia Post |
| Hong Kong | SF Express |
| Japan, Korea, Philippines, Singapore, Taiwan, and Thailand | DHL Express |
| Malaysia | Skynet |
| New Zealand | DHL Express |
Europe and the United Kingdom
| Shipping type | Carrier |
|---|---|
| Standard | GLS |
| Expedited | DHL Express |
The United States and Canada
| Country | Free shipping carrier | Expedited shipping carrier | Overnight shipping carrier |
|---|---|---|---|
| Canada | Canada Post | Purolator | FedEx |
| United States |
(Your order originates with FedEx and transfers to the United States Postal Service for delivery.) |
FedEx | FedEx |
When can I expect my Fitbit order?
Orders ship after they finish processing. Processing times:
- New orders—1 business day after you place your order
- Replacement orders—Up to 5 business days after we receive your original device
Delivery time is based on your location and the shipping type you choose. If an item is on backorder, you’ll see an estimated ship date when you place your order. If you pre-order a Fitbit device, we charge your credit card when we ship your device.
Note that some shipping areas may require additional transit time for delivery.
Asia-Pacific
| Country | Standard delivery | Expedited delivery |
|---|---|---|
| Australia and New Zealand | 4 business days | 1-2 business days* |
| Hong Kong | 2 business days | N/A |
| Japan, Korea, Philippines, Singapore, Taiwan, and Thailand | 4 business days | N/A |
| Malaysia | 10-14 business days | N/A |
*Note that expedited shipping is not available for replacement orders in Australia and New Zealand.
Europe and the United Kingdom
| Country | Standard delivery | Expedited delivery |
|---|---|---|
| Austria, Germany, Ireland, Italy, Norway, Spain, Sweden, and Switzerland | 2-4 business days | 1-2 business days |
| Belgium and the Netherlands | 1 business day | 1 business day |
| Denmark, France, and the United Kingdom | 2 business days | 1 business day |
| Rest of Europe | 3-5 business days | 2 business days |
The United States and Canada| Country | Free delivery | Expedited delivery | Overnight delivery* |
|---|---|---|---|
| Canada | 5-14 business days | 2 business days | Orders placed Monday - Friday by 11:00 a.m. PT ship the same day you place your order. All other orders ship the following business day. |
| United States | 5-7 business days | 2 business days | Orders placed Monday - Friday by 11:00 a.m. PT ship the same day you place your order. All other orders ship the following business day. |
*For overnight orders, processing depends on your time of purchase:
- Orders placed Monday - Friday before 11:00 a.m. PT begin processing the same day you place your order.
- Orders placed after 11:00 am PT, or on weekends or holidays, begin processing the day after you place your order.
Rest of WorldExpect your order to arrive within 10-15 business days.
If your package doesn't arrive by the estimated delivery date, please allow an additional 2 days before contacting Customer Support. Carriers may deliver packages until 8 p.m. Additionally, check with any neighbors or household members who may have accepted your delivery. Keep in mind that carriers sometimes leave packages in safe, hidden places like on a side porch or behind bushes. If an item is missing from your package, check the packing slip to verify that all the items in your order were sent in the same shipment.
Will I be charged sales tax on my Fitbit purchase?
Fitbit charges the appropriate taxes in all locations where we are legally obliged to do so. Where required, tax is also applied to shipping and handling charges.
In the United States, items sold by Fitbit and shipped to the following states are subject to tax:
| Arkansas | Iowa | Nevada | Tennessee |
| Alabama | Kentucky | New Jersey | Texas |
| California | Louisiana | New York | Utah |
| Colorado | Maine | North Carolina | Vermont |
| Connecticut | Maryland | North Dakota | West Virginia |
| Florida | Massachusetts | Ohio | Washington |
| Georgia | Michigan | Oklahoma | Washington, D.C. |
| Hawaii | Minnesota | Pennsylvania | Wisconsin |
| Illinois | Mississippi | Rhode Island | |
| Indiana | Nebraska | South Carolina |
Louisiana: Louisiana use tax is due on any purchase, unless it is specifically exempt, where sales taxes may not have been charged at the time of purchase. There is no exemption specifically based on the fact that a purchase is made over the internet, by catalog, or by other remote means. Pursuant to Louisiana law, use tax liabilities must be paid annually on the individual income tax return, or through other means as may be required by the secretary’s administrative rule.
Puerto Rico: Purchases are subject to Puerto Rico sales and use tax. Pursuant to Puerto Rico law, sales and use tax liabilities should be filed, reported, and paid on the Import Declaration and Tax on Imports Monthly Return forms.
How can I pay for my Fitbit order?
Payment methods vary by country. The fitbit.com store accepts credit cards (for example, American Express and Visa) and online payment services (for example, PayPal or Klarna). Contact Customer Support for help with payment issues.
Can Fitbit ship to a PO Box or military address?
Choose free shipping if you want to ship a Fitbit tracker or watch to a PO Box or US military address. Military addresses include APO, DPO, and FPO addresses.
Fitbit can’t ship scales or provide overnight or expedited delivery to PO Boxes and US military addresses.
How do I add a promo code to my Fitbit order?
- Visit fitbit.com/store and add a product to your cart.
- Click Log In / Sign Up to log in to your Fitbit account or click Guest Checkout to check out without signing in.
- Under Cart summary, select the Have a promo code? box. Note that you might have to expand the Cart summary section to see this option.
- Enter the promo (coupon) code and click the pink arrow.
How do I make changes to my Fitbit order?
To make changes to your order, such as changing the shipping address, cancel your order and place a new one.
Why do I see a duplicate or pending charge on my credit or debit card?
When you order a Fitbit device, we charge your card when we ship your device. However, you might notice a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed when the full transaction processes; however, some pre-authorizations may take up to 10 days to be removed. If you have questions about a pre-authorization or pending charge, contact your bank. If you still have questions after speaking with your bank, contact Fitbit Customer Support with the following information:
- Screenshot or photo of the charges as they appear on your credit or debit card statement
- Card brand
- Billing address
- Order number
- Date and time of charges
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