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Why is my scale recognizing me as a guest?

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If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Aria 2 may also assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. When this happens, the scale shows an icon like the one below:
User-added image
If the user icon shown is yours, tap the right side of the scale with your foot. If the user icon is not yours, tap the left side of the scale. If you do nothing, the weigh-in will be assigned to a guest.

How do I check if my scale is linked to my Fitbit account?

For instructions on how to verify that your scale is set up and linked with your Fitbit account, choose a section below.
  • Fitbit App
    From the Fitbit app dashboard, tap or click the Account icon (User-added image).

    Under your name, your scale should be listed as a device. If your scale isn't shown, it isn't linked to your Fitbit account. Follow the instructions in How do I set up my Fitbit device? to link your scale.

    If your scale is listed as a device, but isn't syncing your weigh-ins, follow the instructions in Why won’t my Fitbit device sync?
  • Fitbit.com Dashboard
    1. Log into your fitbit.com dashboard.
    2. Click the gear icon (User-added image). If you don't see your scale in the menu, your scale isn't linked to your Fitbit account.
    Follow the instructions in How do I set up my Fitbit device? to link your scale.

    If your scale is listed as a device, but isn't syncing your weigh-ins, follow the instructions in Why won’t my Fitbit device sync?

How do I check my personal information?

If you confirmed that your scale is set up and syncing correctly, there may be an issue with the weight and height information stored in your Fitbit profile. For instructions on how to verify your personal information, choose a section below.

  • Fitbit App
    1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
    2. Tap or click your name.
    3. Tap or click Personal Stats and verify that your height and weight are correct.
    4. Weigh yourself 3 times to verify that your scale recognizes you.
  • Fitbit.com Dashboard
    1. Log into your fitbit.com dashboard.
    2. Click the gear icon(User-added image).
    3. Click Settings.
    4. Click Personal Info and verify that your sex, height, and weight are correct. If you update these settings, be sure to scroll to the bottom of the page and click Submit
    5. Weigh yourself 3 times to verify that your scale recognizes you.
To correct any weigh-ins assigned to the wrong person, see How do I reassign a weight on my scale?
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Last updated: July 6, 2018
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