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Why is the time wrong on my tracker?

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The time shown on your tracker should automatically match the mobile device or computer to which it is connected (paired). When clocks change for Daylight Savings, your tracker's time will change after the next sync. If the time is wrong, make sure the time zone setting is correct as described below.

If you have Fitbit Blaze or Fitbit Charge HR:

  • Blaze—If you shut down your tracker or the battery drains completely, the time will be wrong afterward until you sync.
  • Charge HR—Make sure you're running firmware version 18.122. For instructions on where to find the version number, see How do I update my tracker?
Choose a section to see instructions for verifying your time zone:
  • Fitbit app for iOS
    1. From the Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap Advanced Settings.
    3. Under Time Zone, turn off the Set Automatically option.
    4. Tap Time Zone and select the correct time zone.
    5. Sync your tracker.
  • Fitbit app for Android
    1. From Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap Advanced Settings.
    3. Turn off the Automatic time zone option. 
    4. Tap Select time zone and select the correct time zone.
    5. Sync your tracker.
  • Fitbit app for Windows 10
    1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
    2. Tap or click Advanced Settings.
    3. Tap or click Time Zone.
    4. Turn off the Auto option and select the correct time zone.
    5. Sync your tracker.
  • fitbit.com dashboard
    1. Log in to your fitbit.com dashboard and click the gear icon in the top right corner.
    2. Click Settings.
    3. Scroll to the bottom of the Personal Info page and modify your timezone.
    4. After saving your changes, force sync your tracker:
      1. Click the Fitbit Connect icon located near the date and time on your computer.
      2. Click Sync Now.

If you're still having difficulty, contact Customer Support.

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Last updated: February 17, 2017
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