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Why is the time wrong on my tracker?

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The time shown on your tracker should automatically match the mobile device or computer to which it is connected (paired). When clocks change for Daylight Savings, your tracker's time will change after the next sync. If the time is wrong, make sure the time zone setting is correct as described below.

If you have a Fitbit Blaze or Fitbit Charge HR:

  • Blaze—If you shut down your tracker or the battery drains completely, the time will be wrong afterward until you sync.
  • Charge HR—Make sure you're running firmware version 18.22. For instructions on where to find the version number, see How do I update my tracker?

Choose a section to see instructions for verifying your time zone:

 

  • Fitbit app for iOS
    1. From the Fitbit app dashboard, tap the Account tab.
    2. Under Settings, tap Advanced Settings.
    3. Find an option to modify your time zone.
    4. Sync your tracker:
      1. Go back to the Account tab and tap your tracker name.
      2. Tap Sync Now.
  • Fitbit app for Android
    1. From the Fitbit app dashboard, tap the menu icon in the top left corner and tap Account.
    2. Tap Settings.
    3. Find an option to modify your time zone.
    4. Sync your tracker:
      1. Go back to the Account screen and tap your tracker name.
      2. Tap Sync Now.
  • fitbit.com dashboard
    1. Log in to your fitbit.com dashboard and click the gear icon in the top right corner.
    2. Click Settings.
    3. Scroll to the bottom of the Personal Info page and modify your timezone.
    4. After saving your changes, force sync your tracker:
      1. Click the Fitbit Connect icon located near the date and time on your computer.
      2. Click Sync Now.
  • Fitbit app for Windows 10
    1. From the Fitbit app dashboard, tap or click the Account tab.
    2. Tap Advanced Settings.
    3. Find an option to modify your time zone.
    4. Sync your tracker.
  • Fitbit app for Windows 8.1
    1. From the Fitbit app dashboard, tap the menu icon (three dots) in the bottom right corner.
    2. Tap settings.
    3. Find an option to modify your time zone.
    4. Sync your tracker.

If you're still having difficulty, contact Customer Support.

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Last updated: August 20, 2016
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