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How do I restart my tracker?

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If your tracker has one of the following problems, it may be fixed by a restart:

  • Your tracker isn't syncing
  • Your tracker isn't responding to button presses, taps, or swipes
  • Your tracker is charged but doesn't turn on
  • Your tracker isn't tracking your steps or other stats

For restart instructions, choose your tracker below.

Restarting your tracker turns it off and then on without deleting any activity data. Notifications are deleted automatically after 24 hours. Restarting your Surge will also delete notifications.
  1. Plug your charging cable into a USB port on your computer or any USB power adapter.
  2. Insert the other end of the cable into the port on the back of your Fitbit Alta™. Your Alta will begin charging.
  3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
  4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
  5. After you see the logo you can unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge™. Your Charge will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge HR™. Your Charge HR will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
  2. Insert a paperclip into the small pinhole on the back of the charger.
  3. Press on the pinhole for 3-4 seconds.
  4. Take your tracker out of the charger and insert it back into the wristband.

If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One™ tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge™ for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Your Surge should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip™ is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.

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Last updated: May 16, 2016
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