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I lost my Fitbit tracker

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Many of our customers who lost trackers in familiar surroundings such as the home or workplace were able to find their trackers by trying these tips:

  • Check your dashboard to see the last time your tracker synced. If it synced recently, that means it's near your mobile device or computer.
  • Look near your laundry if you use a clip-on tracker. Many customers find that these trackers wind up in the dirty clothes pile.
  • If your tracker is connected with a mobile device, take that device to the area where you think you lost your tracker and try to sync it. If it syncs, you know the tracker is nearby. For more information about how to sync your tracker, see How do Fitbit trackers sync their data?
  • Try using a Bluetooth locator app to help you find your tracker. For iOS you can try LightBlue - Bluetooth Low Energy. For Android you can try Bluetooth Finder.
If you received the tracker through your employer, contact our Corporate Wellness team for assistance.

Loss is not covered under warranty but you can try contacting Customer Support for further assistance.

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Last updated: August 29, 2016
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