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Why isn't my Fitbit device's battery charging?

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To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? 

To confirm your device is charging, see How do I charge my Fitbit device?

If your battery stopped charging, try the solutions below.

ProblemSolution
The pins on the device or charging cable are dirty.    Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
The USB port or outlet is faulty.Try a different USB port or a UL-certified wall charger.
The device isn’t connected securely to the charging cable.Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
The device isn't working as expected.Restart your device. For more information, see How do I restart my Fitbit device?
The device is wet.Thoroughly dry your device before charging it.
You haven't used the device for several months, and it won't turn on.Leave your device plugged in to the charging cable for at least 30 minutes.
If you still have trouble, contact Customer Support.
Last updated: July 8, 2019
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