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Why isn't my battery charging?

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If your battery is draining too quickly after a charge, see Can I improve my tracker's battery life? For tips on how to monitor battery life and ensure your tracker is charging, see How do I charge my tracker?

If your battery stopped charging, test the solutions below.

ProblemSolution
The contacts on the tracker or charging cable are dirty.Dust and debris can accumulate over time and prevent a charge. Clean the charging contacts using the instructions in How do I clean my tracker?
The USB port or outlet is faulty.If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.
The tracker isn’t connected securely to the charging cable.Check the alignment and try reconnecting your tracker to the charging cable. For illustrations and tips on how to know if the connection is secure, see How do I charge my tracker?
The tracker is malfunctioning.When in doubt, it doesn't hurt to turn your tracker off and back on. For instructions see  How do I restart my tracker?
The tracker is wet.Thoroughly dry your tracker before charging it.
If you've tried all four solutions but your tracker won't charge, contact Customer Support.
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Last updated: June 16, 2017
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