If your battery is draining too quickly after a charge, see Can I improve my tracker's battery life? For tips on how to monitor battery life and ensure your tracker is charging, see How do I charge my tracker?
If your battery stopped charging, test the solutions below.
|The contacts on the tracker or charging cable are dirty.||Dust and debris can accumulate over time and prevent a charge. Clean the charging contacts using the instructions in How do I clean my tracker?|
|The USB port or outlet is faulty.||If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.|
|The tracker isn’t connected securely to the charging cable.||Check the alignment and try reconnecting your tracker to the charging cable. For illustrations and tips on how to know if the connection is secure, see How do I charge my tracker?|
|The tracker is malfunctioning.||When in doubt, it doesn't hurt to turn your tracker off and back on. For instructions see How do I restart my tracker?|
|The tracker is wet.||Thoroughly dry your tracker before charging it.|
If you've tried all four solutions but your tracker won't charge, contact Customer Support