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Why isn't my battery charging on my Fitbit device?

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If your battery is draining too quickly after a charge, see Can I improve my Fitbit device's battery life? For tips on how to track battery life and to make sure your device is charging, see How do I charge my Fitbit device?

If your battery stopped charging, try the solutions below.

ProblemSolution
The pins on the device or charging cable are dirty.    Dust and debris can accumulate over time and prevent a charge. Clean the charging port pins using the instructions in How do I clean my Fitbit device?
The USB port or outlet is faulty.Try a different USB port or a UL-certified wall charger. Don't use a USB hub.
The device isn’t connected securely to the charging cable.Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
The device is malfunctioning.Restart your device. For more information, see How do I restart my Fitbit device?
The device is wet.Thoroughly dry your device before charging it.
If you still have trouble, contact Customer Support.
Last updated: March 23, 2019
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