To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?
To confirm your device is charging, see How do I charge my Fitbit device?
If your battery stopped charging, try the solutions below.
|The pins on the device or charging cable are dirty. ||Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?|
|The USB port or outlet is faulty.||Try a different USB port or a UL-certified wall charger.|
|The device isn’t connected securely to the charging cable, or you're using a charging cable from another retailer.||Check the alignment and try reconnecting your device to the charging cable. For best results, use the charging cable that came with your device. For more information, see How do I charge my Fitbit device?|
|The device isn't working as expected.||Restart your device. For more information, see How do I restart my Fitbit device?|
|The device is wet.||Thoroughly dry your device before charging it.|
|The error "insufficient power source" appears on your device's screen.||Remove other devices plugged in to your power source, or plug your device in to another source.|
|Your device’s battery was depleted to 0%, and it doesn’t appear to be charging||Leave your device plugged in to the charging cable for at least 30 minutes.|
|You haven't used the device for several months, and it won't turn on.||Leave your device plugged in to the charging cable for at least 30 minutes.|
If you still have trouble, contact Customer Support