If your battery is draining too quickly after a charge, see Can I improve my Fitbit device's battery life? For tips on how to track battery life and to make sure your device is charging, see How do I charge my Fitbit device?
If your battery stopped charging, try the solutions below.
|The pins on the device or charging cable are dirty. ||Dust and debris can accumulate over time and prevent a charge. Clean the charging port pins using the instructions in How do I clean my Fitbit device?|
|The USB port or outlet is faulty.||Try a different USB port or a UL-certified wall charger. Don't use a USB hub.|
|The device isn’t connected securely to the charging cable.||Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?|
|The device is malfunctioning.||Restart your device. For more information, see How do I restart my Fitbit device?|
|The device is wet.||Thoroughly dry your device before charging it.|
If you still have trouble, contact Customer Support