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What should I know about using the Fitbit app on my Android device?

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The Fitbit app for Android is supported by over 150 Android devices. For the latest list, see https://www.fitbit.com/devices.

 
Known issues (all Android devices)
Known IssueOS
Due to Google permissions requirements for Bluetooth syncing, you must turn on location services to sync your tracker (Settings > Location). For more information about the latest Google permission requirements, see Google's Android 6.0 Changes document.6.0+
You may be unable to use connected GPS with Fitbit Blaze. For the latest list of devices that support the connected GPS feature, visit http://www.fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon.4.3+
Some devices require 5.0+
You may be unable to sync your tracker or use call, text, and calendar notifications.5.0+
Syncing options may be missing. In the Fitbit app, tap menu > Help > Fitbit app > Contact support and mention in the body of the email that you don't see syncing options on your supported device.Any non-custom OS
May require a factory reset of your tracker. For more information, contact Customer Support.4.2.2 or earlier
Turn on the Always Connected option in your tracker settings (tap the tracker tile twice) to improve the Bluetooth connection with your phone. Note that turning on this feature may cause the battery on your tracker to drain more quickly than normal.4.3+

 

Known issues (specific Android devices)
DeviceKnown IssueOS
Motorola and Nexus devicesUsing all-day sync may cause rapid battery drain in your tracker and mobile device. We recommend disabling this setting. Nexus devices may need to be restarted after installing a new version of the Fitbit app for Android.4.3+
Nexus 7, 2012 editionFitbit supports syncing with the Nexus 7, 2013 edition, but we do not support syncing with the Nexus 7, 2012 edition. To find out which one you have, choose the Contact Customer Support option in the Fitbit app. In the body of the email you'll see device information. The Build.PRODUCT value is "nakasi" for the 2012 edition and "razor" for the 2013 edition. 
Motorola Moto XThis device may have difficulty sending encrypted call, text, or calendar notifications. For more information about encrption, see My tracker isn't receiving notifications from my Android mobile device. 
Droid Razr M, Razr HD, and Razr Maxx HD, Samsung S3 MiniThese devices may have instabilities with Bluetooth Low Energy (BLE). To restore BLE you may need to turn Bluetooth off and on, reboot the handset, or restart your tracker.4.12
4.2.2
Samsung S3 Mini VE ("Value Edition"), GT-I8200This model uses Bluetooth 3.0, which is not compatible for syncing. Fitbit customers with this model should sync using a computer. or a different mobile device. 
Samsung S4This device does not allow you to send logs from the Fitbit app to Fitbit Customer Support. 
Samsung S5 and S6, Samsung Note 5 and Ellipsis 10You may be unable to use music control with Fitbit Blaze. 
HTC One M7, M8, M9You may be unable to receive encrypted call, text, or calendar notifications.  For more information about encryption, see My tracker isn't receiving notifications from my Android mobile device.
If you have a Fitbit Charge, you won't be able to sync after a firmware update. Set up your tracker again using a computer and update the firmware.
5.0+
HTC One M8You can't use MobileTrack on these devices.4.3+
Sony Xperia Z and Z1You may not be able to sync if you have both Bluetooth and Wi-FI turned on. 
 

 

 

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Last updated: September 29, 2016
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