Why didn't my Fitbit device alert me?
Your Fitbit device vibrates to alert you at various times, including if you set an alarm, when you hit your step goal, or if you haven’t met your hourly activity goal.
If your device didn't alert you:
- Make sure you successfully set an alarm. For more information, see How do I manage alarms on my Fitbit device?
- Make sure Do Not Disturb and Sleep Mode are turned off on your Fitbit device. For more information, see How do I navigate my Fitbit device?
- On Fitbit Charge 3 and Fitbit Charge 4, turn on Exercise alerts to receive notifications about your workout in the Exercise app while do not disturb is on. Open the Settings app > Do Not Disturb > Exercise alerts.
- On Fitbit Inspire series, make sure that notifications are turned on under quick settings. For more information, see How do I navigate my Fitbit device?
- If device lock is active on your Fitbit device, make sure you entered your PIN code recently to unlock your device.
- For health and wellness reminders, make sure your phone is within 30 feet of your Fitbit device.
Note that on Fitbit Ionic, Fitbit Versa, Fitbit Versa Lite Edition, and Fitbit Versa 2, alarms don’t alert you if your battery is below 8%.
If you correctly set the alarm or aren’t receiving other alerts, test your device’s vibration motor:
Connect the device to the charging cable and press the button. The button is on the end of the charging cable that you plug into a USB port. For more information, see How do I charge my Fitbit device?
- Open Timer and choose the stopwatch.
- Tap the play icon to start. Your device should vibrate.
Connect the device to the charging cable. For more information, see How do I charge my Fitbit device?
If you still have trouble, contact Customer Support.