| Error Message | Issue | Troubleshooting Steps |
| WRONG PASSWORD | The Wi-Fi password is incorrect. | This error occurs most commonly if you changed your Wi-Fi password or entered it incorrectly during setup. Remember that your password is case-sensitive. If you recently changed your network settings, see How do I reconnect my scale to my wireless network? If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? |
| CAN'T CONNECT | The scale can connect to the router but has no internet access. | Check your Wi-Fi connection with another device, such as a phone or computer. If that device can't connect to the internet while connected to your Wi-Fi network, reboot your router. If you still don't have internet access, check that the router's cables are plugged in. |
| NO WIFI | The scale can't access the router. | Check that your router is on. If so, move your scale closer to the router and try setting up the Wi-Fi network connection again. For instructions, see How do I reconnect my scale to my wireless network? If manually adding your network, be sure to select the correct security type. To find your network security type, see How do I find my Wi-Fi network password and security setting? |
| WEAK SIGNAL | The scale recognizes the router but can't connect to it. | Move your scale closer to your router. Make sure you're not using a public Wi-Fi network, including any network that requires you to accept terms and conditions or log in before use. |
| CONNECTION ERROR | The scale can't connect to your Wi-Fi network but the cause is unknown. | Move your scale closer to your router and make sure you're not using a public Wi-Fi network, including any network that requires you to accept terms and conditions or log in before use. If you receive this error more than four times in a row, wait a day before attempting another weigh-in. If this error message persists, contact Customer Support. |
| ! | The scale experienced a potential hardware failure. | Remove the batteries for 10 seconds and reinsert them. If this error message persists, contact Customer Support. |
| 1 | You remained on the scale for too long after completing a weigh-in. | Step off your scale after completing a weigh-in or when the scale shows the footprint icon moving backward, indicating it's time to step off the scale. If your scale continues to show this error when you weigh yourself, even after stepping off at the appropriate time, contact Customer Support. |
| 2 | Too much weight was placed on a section of the scale. | Weigh yourself again. If this error message persists, contact Customer Support. |
| 3 | The scale can't complete the weigh-in. | Weigh yourself again. If this error message persists, contact Customer Support. |
| 5 | The scale can't complete the weigh-in. | Weigh yourself again. If this error message persists, contact Customer Support. |
| 6 | Your weight wasn't centered on the scale. | Make sure your scale is on a flat, even surface. When you see an arrow on your scale, it means your weight was unbalanced and you need to move in the direction of the arrow. Weigh yourself again. |
| 400+ / 180+ / 28+ | The scale's maximum weight limit was exceeded. | The maximum weight Aria 2 can detect is 400 pounds (180 kilograms or 28 stone). |
| GUEST | The scale can't identify the user who weighed in. | If your Fitbit account is linked to the scale, see Why is my scale recognizing me as a guest? |
| Blank screen after removing the plastic tab from the battery compartment | The batteries might not be inserted correctly. | Tap the scale with your foot to see if the screen turns on. If the screen remains blank, open the battery door on the back of the scale and remove the batteries. Reinsert the batteries and close the battery door, then check the scale's screen. Step on the scale to weigh yourself. |
