Why can't I control music on my phone with my Fitbit device?

If you followed the steps in How do I control music with my Fitbit device? but still have trouble, try the tips below.

If you recently listened to music in an app on Fitbit Ionic, Fitbit Sense, or Fitbit Versa series*, you may need to change the music source to your phone:

  1. On your watch, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the music controls icon .
  2. Tap the 3 dots icon Three gray circles, side-by-side.
  3. Tap the phone icon to change the source.
  4. Press the back button to return to the track listing. On this screen, you can play or pause the track or skip to the next track depending on the app.
  1. On your watch, double-press the button. Your shortcuts appear.
  2. Tap the music controls icon . If you removed music controls from your shortcuts, add it in the Settings app . For more information, see How do I navigate my Fitbit device?
  3. If you see a watch icon , tap it and change the music source to your phone .

*This feature isn't available on Fitbit Versa Lite Edition.

  1. If you see "Music unselected" or "No music" on your Fitbit device's screen, make sure that music is playing on your nearby phone.
  2. If your Fitbit device is paired to an Android or Windows 10 phone, make sure Bluetooth Classic is enabled. For instructions, see How do I control music with my Fitbit device?
No internet connection screen Make sure your phone has access to the internet, either through Wi-Fi or a cellular data signal.
No Bluetooth connection screen Your device can’t communicate with your phone. Follow the troubleshooting steps in Why won't my Fitbit device sync?
Spotify log-in error screen To log in to your Spotify account, follow the instructions in How do I control music with my Fitbit device?
Spotify Premium error screen You must have a Spotify Premium account to use the Spotify app on your device. See support.spotify.com for more information on Spotify Premium.
No devices connected screen Open the Spotify app on the device you want to control. In order to control your music from your Fitbit device, you must be logged in to the same Spotify account on both devices.

If you see "Not connected" or "Connecting..." on your screen, try again to control music after each step:

  1. On your phone, go to Settings then Bluetooth thenBlaze.
    • For Android and Windows 10 phones, make sure Blaze is included in the list of devices paired to your phone. If not, set up music control again. For instructions, see How do I control music with my Fitbit device?
    • For iPhones, make sure Blaze is Connected in the list of devices paired to your phone.
  2. For Android phones running 8.0 or later, make sure the Fitbit app is allowed to run in the background. For more information, see What should I know about using the Fitbit app on my Android phone?
  3. If you have an Android or Windows 10 phone, open Settings on Blaze and confirm that Bluetooth Classic is set to Pair. Then switch Bluetooth Classic from Pair to something else and then back to Pair.
  4. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
  5. Restart your phone.

If you continue to have trouble, contact Customer Support.

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