Learn how to resolve common issues with your heart-rate reading on your Fitbit device.
Why is my heart rate blank or frozen on my Fitbit device?
Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. On Fitbit Versa 2, you might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly.
See more tips in How do I track my heart rate with my Fitbit device?
Why is my heart rate gray on my Fitbit Ionic or Fitbit Versa series?
Your watch is searching for a stronger reading, and normal tracking should resume shortly.
How do I turn on heart-rate tracking on my Fitbit device?
Heart-rate tracking is turned on automatically. If you turned heart-rate tracking off, turn it back on:
On your device, open the Settings app
> Heart Rate
> tap to turn the setting On
Note that on Fitbit Alta HR and Fitbit Charge 2, you must turn on heart-rate tracking in the Fitbit app:
- Tap the Today tab and tap your profile picture.
- Tap your device image.
- Tap Heart Rate, and tap to turn the setting to Auto
- Sync your device.
What are some other tips to resolve heart-rate tracking issues?
- Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
- Heart-rate tracking may not work with certain accessory bands, especially if they’re loose-fitting. For best results, use the wristband that came with your device.
- Use the Exercise app to record GPS data for your workout. If you use MobileTrack in the Fitbit app, your heart rate might not appear on your device. For more information, see How do I use GPS on my Fitbit device?
- If you tried the other steps and don’t see your heart rate, restart your device. For more information, see How do I restart my Fitbit device?