Article

Why don't I see my heart rate on my Fitbit device?

« Go Back

Information

 
Article Text
If your Fitbit device doesn’t show your heart rate, try these troubleshooting steps. 
  1. Make sure heart-rate tracking is turned on:
    • Fitbit Blaze, Fitbit Charge 3, Fitbit Inspire HR, Fitbit Ionic, and Fitbit Versa series—Confirm heart-rate tracking is enabled on your device.
    • Fitbit Alta HR & Fitbit Charge 2—Confirm heart-rate tracking is set to Auto in the Fitbit app on your phone.
      • On-Device
        Open the Settings app User-added image, and find Heart Rate. Make sure it's set to On
         
      • Fitbit app
        1. Tap the Today tab User-added image and tap your profile picture. 
        2. Tap your device image.
        3. Tap Heart Rate and make sure it's set to Auto.
        4. Sync your device.
  2. Make sure your device is positioned correctly on your wrist:
    • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
    • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.
  3. If you’re doing an exercise such as high-intensity interval training, boxing, or other activities that cause your arm to move vigorously, try to relax your wrist and stay still for up to 10 seconds until your heart rate appears.

    Note that heart-rate tracking is disabled during swimming. 
  4. Restart your device. For more information, see How do I restart my Fitbit device?
Last updated: September 11, 2019
I found this article helpful I found this article helpful

I did not find this article helpful I did not find this article helpful

Employee Wellness & Health Plan Members

Log in for exclusive customer support


Get Support

Find strength in numbers

Expert advice to the latest news. It’s all here.

Let's talk

Get Support