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My tracker isn't receiving notifications from my iOS mobile device

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If you're trying to get notifications working for the first time, start by following the set up instructions carefully in How do I get notifications from my mobile device? 

Why are notifications delayed or missing?

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your tracker or the Fitbit app. 
  • Your mobile device was too far away. It must be within 20 feet of your tracker to transmit the notification.
  • For texts, you have the conversation open on your mobile device. Your tracker displays new texts you haven't already read.
  • You changed a related setting on your mobile device, such as turning on Do Not Disturb. To double check all requirements, see How do I get notifications from my mobile device? 
  • You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your mobile device along with your tracker, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your mobile device from sending a notification or syncing. For more information, see Is the Fitbit app for iOS interfering with other Bluetooth devices?
  • The connection between your mobile device and tracker is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally.
  • The app that should send the notification can't do so. Check all the mobile device and Fitbit app requirements in How do I get notifications from my mobile device? 
  • Your tracker was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Reboot your mobile device and try setting up notifications again.

How do I troubleshoot notifications?

If you've reviewed the list above and can't get notifications to work:

  1. Restart your tracker. For more information, see How do I restart my tracker?
  2. On your mobile device, go to Settings > Bluetooth.
  3. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  4. Reboot your mobile device.

If notifications aren't working after the restart and reboot, try the setup process again:

  1. Tell your mobile device to "forget" your tracker:
    1. On your mobile device, go to Settings > Bluetooth.
    2. Tap your tracker and then tap Forget Device.
    3. Log out of the Fitbit app.
  2. Reboot your mobile device.
  3. Restart your tracker. For more information, see How do I restart my tracker?
  4. Turn on notifications in the Fitbit app:
    1. From the Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap your tracker.
    3. Find an option to turn on your notifications.

If you're still having difficulty, contact Customer Support.

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Last updated: February 17, 2017
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