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My Fitbit device isn't receiving notifications from my phone

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If you're trying to set up notifications on your Fitbit device for the first time, start by following the setup instructions carefully in How do I get notifications from my phone on my Fitbit device? 

If you have an Android phone and want more information about encryption, see Are notifications sent from my Android device encrypted?

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Turn on the device's Notification setting

Select Fitbit devices have a Notification setting on the device. To verify that it's on:
  • Blaze—Hold the top right button for 3 seconds.
  • Charge 2—On the clock screen, press and hold the button.
  • Charge 3—On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen. Make sure Notifications are on. 
  • Ionic & Versa—From the clock screen, hold the back button and then swipe to the quick settings screen. Make sure Notifications is set to On.
  • Surge—Swipe the touchscreen until you get to the Settings menu, then find Notifications.

Why are notifications delayed or missing?

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 
  • Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
    For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
    You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
  • You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
  • The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
    • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
    • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
    • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
  • The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
  • Your device was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

How do I troubleshoot notifications?

If you've reviewed the list above and can't get notifications to work, try the following tasks.

Verify that your phone is receiving notifications

Make sure your phone is set to receive notifications. For more information, see How do I get notifications from my phone on my Fitbit device? 

Force quit the Fitbit app

If notifications aren’t working, force quit the Fitbit app and reopen it to sync your Fitbit device.

Notifications should work as expected after your device syncs. If they don't, continue with the next task.

Reset Bluetooth

  1. Turn off Bluetooth on your phone.
  2. Wait 10 seconds, and then turn it back on.
  3. Open the Fitbit app to sync your Fitbit device.
Notifications should work as expected after your device syncs. If they don't, continue with the next task.

Restart your Fitbit device

  1. Restart your device. For more information, see How do I restart my tracker?
  2. Open the Fitbit app to sync your Fitbit device.
Notifications should work as expected after your device syncs. If they don't, continue with the next task.

Refresh notifications

  1. From the Fitbit app dashboard, tap the Account icon (User-added image) >  your device image.
  2. Tap Notifications.
  3. Turn off all notifications
  4. Restart your phone.
  5. Open the Fitbit app and turn notifications back on.
Notifications should work as expected after your device syncs. If they don't, continue with the next task.

Set up notifications again

  1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
    1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
    2. Find an option to forget the device.
  2. Open the Fitbit app and set up notifications again.

If you're still having difficulty, contact Customer Support.

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Last updated: September 27, 2018
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