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My tracker isn't receiving notifications from my Android mobile device

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If you're trying to get call, text, or calendar notifications working for the first time, start by following the set up instructions carefully in How do I get notifications from my mobile device? That's where you'll find all the requirements.

If you want more information about encryption, see Are notifications sent from my Android device encrypted?

Why are notifications delayed or missing?

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your tracker or the Fitbit app. 
  • Your mobile device was too far away. It must be within 20 feet of your tracker to transmit the notification.
  • You changed a related setting on your mobile device, such as turning on Do Not Disturb. To double check all requirements, see How do I get notifications from my mobile device? 
  • You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your mobile device along with your tracker, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your mobile device from sending a notification or syncing. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
  • The connection between your mobile device and tracker is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally, and reliability varies by Android device and operating system. For the best chances of success:
    • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
    • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your tracker's battery more quickly. Turn it off and on as you prefer.
  • Your tracker was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Reboot your mobile device and try setting up notifications again.

How do I troubleshoot notifications?

If you've reviewed the list above and can't get notifications to work, try the tasks below.

Reset Bluetooth

  1. Turn off Bluetooth. 
  2. Force quit the Fitbit app.
  3. Turn on Bluetooth.
  4. Open the Fitbit app, which will initiate a sync with your tracker.
Notifications should work as expected after your tracker syncs. If they don't, continue with the next task.

Restart your tracker and reset notifications

If notifications are still missing:
  1. Restart your tracker. For more information, see How do I restart my tracker?
  2. Turn off notifications:
    1. From the Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap your tracker.
    3. Tap Notifications.
    4. Tap the three dots in the top right and choose Disable Notifications.
  3. Reboot your mobile device.
  4. Open the Fitbit app and turn notifications back on.
Notifications should work as expected after your tracker syncs. If they don't, continue with the next task.

Refresh Notifications

As a last resort you can fully refresh notifications, which means setting them up again in the Fitbit app from the beginning. Unlike turning notifications off and on (resetting), this task also temporarily removes the connection between your mobile device and the tracker.
  1. Tell your mobile device to "forget" your tracker. The instructions differ by device, but in most cases:
    1. Tap Settings > Bluetooth and find your tracker on the list.
    2. Tap Forget or Forget Device.
  2. Reboot your mobile device.
  3. In the Fitbit app under device settings, tap Notifications and make your choice.
For assistance please contact Customer Support.
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Last updated: March 14, 2017
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