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Is my Fitbit data secure?

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This article provides information and resources for ensuring your Fitbit data is private and secure. If you're concerned that an unauthorized person has logged into your Fitbit account, see Can someone take over my account?

Researchers who want to report a security concern are welcome to participate in our bug bounty program. Law enforcement can contact our legal team directly at lawenforcement@fitbit.com, and journalists should contact us at pr@fitbit.com.

Privacy

Fitbit's privacy policy reiterates our pledge to never sell your data and explains what we collect and how we use it. If after reading our policy you have any unanswered questions, please contact us at privacy@fitbit.com.

As a Fitbit customer you have the option to keep your data totally private or share certain pieces of information with Fitbit friends and the Fitbit community. For instructions on modifying these settings, see How do I update my Fitbit settings?

Fitbit Passwords

Visit our Password Recovery page to reset a forgotten password. We also offer several tips for creating a secure password including using a combination of upper case letters, lower case letters, numbers, and symbols in your password. For more tips, see How do I create a secure password? 

For questions about how to reset your password, see How do I reset or change my Fitbit password? 

Reporting Suspected Phishing or Fraud

Contact Fitbit Customer Support if you receive a suspicious email purporting to be from Fitbit or if you suspect you've been a victim of fraud.

Staying Safe Online

Keeping your Fitbit software updated ensures the most secure device. For information about staying safe online, we suggest visiting OnGuardOnline.gov or Microsoft's Safety & Security Center. The Wikipedia article on Internet safety describes common security risks and how to prevent them.

Severity Ratings for Security Updates

Security updates are occasionally made available for Fitbit products and services. If you see a statement such as "This release provides an important security update," you can find more information at How do I interpret the severity of a Fitbit security update?

 






 
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Last updated: February 24, 2017
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