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What should I know about participating in a Fitbit Care program?

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Join your company’s Fitbit Care program to get a Fitbit device, participate in challenges, and more.

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What are Fitbit Care programs?

Fitbit Care programs are optional plans offered by employers, health plan providers, or wellness partners. Each program is customizable and can include: discounted Fitbit devices, group challenges, and Fitbit Premium subscriptions. Contact your program administrator to learn more about what’s included in your company’s Fitbit Care program.

How do I order a Fitbit device for my Fitbit Care program?

  1. Visit fitbit.com/welcome/<your company name>
  2. Enter your unique code, which is your employee ID + FITBIT (ex. 123456FITBIT)
  3. Choose your device and follow the instructions to checkout.

If you have trouble purchasing your Fitbit device, or if you don’t know your employee ID, contact your company’s Fitbit Care program administrator.

How do I join a Fitbit Care program?

Set up your Fitbit device to join your company’s Fitbit Care program. For more information, see How do I set up my Fitbit device?

If you ordered your device through your company’s program, you’ll be prompted to join the Fitbit Care program after you set up your Fitbit device.

If you received an invitation to join your company’s Fitbit Care program:

  1. Tap on the link, or tap Join Now if you received an email invitation.
  2. Follow the instructions to create or login to your Fitbit account.
  3. From the Fitbit app, tap Get Started or Join the Program.
  4. Enter your information and agree to the Terms and Conditions.

If you received an invitation code from your Fitbit Care program administrator:

  1. On your phone or tablet, visit fitbit.com/care/go.
  2. Enter your invitation code.
  3. Follow the instructions to create or login to your Fitbit account.
  4. From the Fitbit app, tap Get Started or Join the Program.
  5. Enter your information and agree to the Terms and Conditions.

How do I change my Fitbit Care group?

Note that your program administrator must invite you to the new group before you can join.

  1. Leave your current Fitbit Care group. For instructions, see How do I leave a Fitbit Care group or program?
  2. From your fitbit.com dashboard, click the gear icon .
  3. Click Settings > Fitbit Health Solutions.
  4. Find your new group and click Join.

How do I leave a Fitbit Care group or program?

To leave a Fitbit Care program:

  1. From your fitbit.com dashboard, click the gear icon .
  2. Click Settings > Fitbit Health Solutions.
  3. Click Leave and confirm.

To leave a Fitbit Care group:

  1. From the Fitbit app, tap the Community  tab > Groups.
  2. Tap the group you want to leave.
  3. Tap the 3 dots in the corner > Leave Group.

How do I see my group’s ranking in a Fitbit Care program?

  1. From your fitbit.com dashboard, click the My Wellness tab. 
  2. Scroll to see your group’s ranking and your ranking in your group.

How do I participate in Fitbit corporate challenges?

Your program administrator can create challenges for your company to compete in. 

If your administrator enrolls you in a challenge, you’ll see a notification in the Fitbit app with more information. You can only compete in one challenge at a time.

You can quit a corporate challenge at any time. Note that you can’t rejoin a challenge after you quit. 

For more information about challenges, see What should I know about Fitbit challenges?

Last updated: October 10, 2019
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