Why won't my Fitbit device sync?

If you can’t transfer data from your Fitbit device to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Learn how to fix this issue.

Note: If you see the phone disconnected icon on your Sense or Versa 3, your Fitbit device can't communicate with your phone. Follow the troubleshooting steps below.

For more information, see How do Fitbit devices sync their data? and Fitbit-compatible devices.

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