Why can't I set up my Fitbit device?

Connect your Fitbit device to the charger before you begin the setup process.

Note: For more information about setting up Fitbit Ace series, see How do I set up Fitbit Ace devices?

  • The latest Fitbit devices require an iPhone or Android phone. To verify that your phone is compatible with the Fitbit app, visit fitbit.com/devices.
  • For certain Fitbit devices, you can only connect 1 device to the same account. For more information, see How do I set up my Fitbit device?
  • You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
  • The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
    • iPhones & iPads—Tap SettingsthenGeneralthenSoftware Update.
    • Android phones—Tap SettingsthenAbout Phone or About DevicethenAndroid Version.
  • The Bluetooth setting on your phone or tablet is on. To find it:
    • iPhones & iPads—Tap SettingsthenBluetooth.
    • Android phones—Tap SettingsthenConnectionsthenBluetooth.
  • (Android phones only) Double-check the following information about your phone or tablet:
  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and back on. See How do I restart my Fitbit device?
  4. Turn your phone off and back on.
  5. Try setting up your device again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
  6. Try setting up your device again.
  7. Remove all other Fitbit devices from your Fitbit account. For instructions, see How do I set up my Fitbit device?
  8. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
      1. On your phone, tap SettingsthenBluetooth.
      2. Tap the information icon or gear icon next to the name of your Fitbit device.
      3. Find the option to forget the device.
  9. Try setting up your device again.
  10. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
  11. If you still can't set up your device, contact Customer Support .

Was this information helpful?