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How do I set up my Fitbit device?

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Before you begin using your Fitbit device, you must connect it to your Fitbit account with a phone, tablet, or computer. Connecting your device makes sure it can transfer data back and forth with Fitbit (known as syncing). Your data syncs to your Fitbit dashboard, which is where you can see your stats, analyze historical trends, set goals, log food and water, connect with friends, and much more.
Choose your device type for instructions on how to set up a Fitbit account and connect your device.

If you're adding a second Fitbit device to your account or replacing an old one, skip down to How do I set up a replacement device or add a second device to my account?

How do I create a Fitbit account and connect my device?

Choose a link below depending on whether you prefer to use a phone, tablet, or a computer.


Phones and Tablets

The Fitbit app is compatible with more than 200 Apple iOS, Android, and Windows 10 phones and tablets.

To get started:

  1. Find the Fitbit app in one of the locations below, depending on your device. If you're unsure if the Fitbit app is compatible with your device, see http://www.fitbit.com/devices.
    • The Apple App Store for iOS devices such as iPhones and iPads.
    • The Google Play Store for Android devices such as Samsung and Motorola phones.
    • The Windows Store for Windows 10 phones and tablets. If you have a Fitbit Surge, see the Windows 10 Computers instructions below. After set up, you can sync using a phone or tablet.
  2. Install the app. Note that you need an account with the store before you can download apps.
  3. When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting (“pairing”) your device to your phone or tablet. Pairing makes sure the Fitbit device and phone or tablet can communicate with one another (sync their data).
     

    Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calories burned. The information is private unless you change your privacy settings and opt to share age, height, or weight with Fitbit friends.
     

    For Fitbit Ionic, you're prompted to connect your watch to your Wi-Fi network. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. For best results, connect Ionic to your home or work Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?
  4. If you have difficulty, watch the video below (English only) or see Why can't I set up my Fitbit device?

Windows 10 Computers

If you don’t have a phone or tablet, you can set up and sync your Fitbit device on your Windows 10 PC using the same Fitbit app available for Windows 10 phones and tablets. If you have Fitbit Surge and a Windows phone or tablet, set up your device on a Windows 10 computer. You can use the phone or tablet after setup.

  1. To get the app, click the Start button and open the Windows Store (called Store).
  2. Search for “Fitbit.” Note that if you’ve never downloaded an app from the store to your computer, you’ll be prompted to create an account.
  3. Open the app and follow the instructions to create a Fitbit account and set up your device.
  4. When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting (“pairing”) your device to your phone or tablet. Pairing makes sure the Fitbit device and phone or tablet can communicate with one another (sync their data).

    Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calories burned. The information is private unless you change your privacy settings and opt to share age, height, or weight with Fitbit friends.
     

    For Fitbit Ionic, you're prompted to connect your watch to your Wi-Fi network. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. For best results, connect Ionic to your home or work Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?
  5.  If you have difficulty, see Why can't I set up my Fitbit device?

Windows 8.1 Computers

If you don’t have a compatible phone or tablet, you can set up your Fitbit device with a computer running Windows 8.1 or below. To use this setup method you first install a free software application called Fitbit Connect that lets your device sync its data with your fitbit.com dashboard.

To install Fitbit Connect and set up your device:

  1. Insert the wireless sync dongle into a USB port on your computer. Note that most Fitbit devices do not come with a dongle. We recommend upgrading to Windows 10 before continuing. You can also buy a wireless sync dongle from the Fitbit Store.
  2. Go to http://www.fitbit.com/setup.
  3. Scroll down and click the option to Download for Windows.
  4. When prompted, save the file that appears.
  5. Find and double click the file (FitbitConnect_Win.exe). The Fitbit Connect installer opens.
  6. Click Continue to move through the installer.
  7. When prompted, choose Set up a New Fitbit Device.
  8. Follow the on-screen instructions to create a Fitbit account and connect your device.


    Note that the personal information you’re asked for during account setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calories burned. This information is private unless you change your privacy settings and opt to share age, height, or weight with Fitbit friends.

  9. If you have difficulty, see Why can't I set up my Fitbit device?

Macs

If you don’t have a compatible phone or tablet, you can set up your Fitbit device with a computer. To use this setup method you first install a free software application called Fitbit Connect that lets your device sync its data with your fitbit.com dashboard. 

To install Fitbit Connect and set up your device:

  1. On your Mac, go to http://www.fitbit.com/setup.
  2. Scroll down and click the option to Download for Mac.
  3. Double-click the Install Fitbit Connect.pkg file. The Fitbit Connect installer opens.
    User-added image
  4. Click Continue to move through the installer.
    User-added image
  5. When prompted, choose Set up a New Fitbit Device.
  6. Follow the on-screen instructions to create a Fitbit account and connect your device.


    Note that the personal information you’re asked for during account setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calories burned. This information is private unless you change your privacy settings and opt to share age, height, or weight with Fitbit friends.

  7. If you have difficulty watch the video below (English only) or see Why can't I set up my Fitbit device?

How do I set up a replacement device or add a second device to my account?

If you already have a Fitbit account and want to replace your existing Fitbit device with a new one, or if you use more than one device on the same account, choose a link below. If you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement.


Fitbit App for iOS, Android, and Windows 10

  1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Mac or Windows 8.1 computer

  1. Click the Fitbit Connect icon (User-added image) located near the date and time on your computer. 
  2. Click Open Main Menu...
  3. Click Set Up A New Fitbit Device.
  4. Click Existing User and log in to your account.
  5. Choose your device and follow the on-screen instructions to continue.

Set up your Fitbit Aria using our web-based setup instructions with your phone, tablet, or computer. Because those instructions don't work in all scenarios, we also offer setup software that you can download to your computer instead. If you're unsure whether you own an Aria or Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries.

What router settings do I need to set up and sync Aria?

Aria connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

  • 802.11b frequency setting
  • WEP / WPA / WPA2 personal security
  • Automatic (DHCP) IP setup (static IP configurations are not supported)
Your SSID and password should contain only alphanumeric characters (e.g. A-Z, 0-9). If you experience issues connecting to a network that uses special characters, change the name of the network to only use alphanumeric characters, and try to connect again.

How do I set up Aria?

Choose a link below to get started.


Web-Based

To set up your scale using the web-based method, you'll need a Wi-Fi enabled computer, phone, or tablet.

To set up your Aria:

  1. Restart the computer, phone, or tablet that you're going to use to set up your scale.
  2. Make sure you know your Wi-Fi password and that it doesn't exceed 31 characters. For help finding your password, see How do I find my Wi-Fi network password?
  3. If you're using a computer:
    1. Place your scale within 10 feet of your router.
    2. Ensure that your router is compatible with the 802.11b protocol. For more information, see What router settings do I need to set up and sync Aria?
    3. If the router is connected to your computer with an Ethernet cable, unplug it. The router and computer must be connected over Wi-Fi.
  4. Open a web browser on your computer, phone, or tablet and go to www.fitbit.com/scale/setup/start.
  5. Tap or click Get started, then tap or click it again when you see the pop-up message.
  6. Sign in to your fitbit.com account.
  7. Personalize your Aria by giving it a name and entering the initials you'd like to see on the scale when it recognizes you.
  8. Put the scale into setup mode by removing a battery for 10 seconds and then reinserting it. Tap or click Continue when the scale's display says "SETUP ACTIVE."
  9. Switch to the scale's Wi-Fi network (this will appear as the word "Aria" followed by six characters).
    • On a phone or tablet—go to your device's Wi-Fi settings and select your Aria from the list of available networks.
    • On a computer—click on the Wi-Fi icon in your menu or system tray and select your Aria from the list of available networks.
    If you see a network called Bunny Foo Foo, the scale's network has an error. Try setting up your scale using the software client method. If that doesn't work, contact Customer Support.
  10. Return to your web browser and tap or click I'm Connected. You'll see a list of available wireless networks.
  11. Tap or click the name of your home wireless network. If you don't see your home wireless network, tap or click Refresh Networks to scan again. If you still don't see your network, tap or click Join Other Network to enter your network name and password manually.
  12. Enter your network password. Remember that your password is case-sensitive.
  13. Tap or click Submit, and then immediately check your scale's screen as it attempts to connect to your network.

To see setup in action, watch our video (English only):


Software Client

To set up your Aria:

  1. Restart the computer that you're going to use to set up your scale.
  2. Make sure you know your Wi-Fi password and that it doesn't exceed 31 characters. For help finding your password, see How do I verify my WiFi password before setting up Aria?
  3. Place your scale within 10 feet of your router.
  4. Ensure that your router is compatible with the 802.11b protocol. For more information, see What router settings do I need to set up and sync Aria?
  5. If your router is connected to your computer with an Ethernet cable, unplug it. The router and computer must be connected over Wi-Fi.
  6. Open a web browser on your computer and go to www.fitbit.com/setup/aria.
  7. Click the Download button.
  8. Open the Fitbit Scale Setup file once it has finished downloading. A security warning may appear.
  9. Choose to Run the file. The installer window appears.
  10. Click Get Started.
  11. Log in to your existing Fitbit account or sign up for a new account.
  12. Verify your personal information, then click Next. The setup software searches for your wireless network.
  13. Enter your password and click Yes. Remember that your password is case-sensitive. If the wrong network is found, click No, I want to use another network and enter the correct network information.
  14. Place the scale into setup mode by removing a battery for 10 seconds and then reinserting it. The scale's screen says "SETUP ACTIVE."
  15. Continue through the on-screen instructions. The software attempts to connect to your Wi-Fi network and sends that network information to the scale.
To see setup in action, watch our video (English only):

 

If you can't set up your Aria setup after completing all the steps above, contact Customer Support.

To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. At this time, you can't set up Aria 2 on a Mac. If you already have a Fitbit account and have downloaded the Fitbit app, skip to How do I add a scale to my existing account? If you're unsure whether you own an Aria or Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has "Aria 2" written on the back of the scale.

What router settings do I need to set up and sync Aria 2?

Aria 2 connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

  • 802.11b/g/n frequency setting
  • WEP / WPA / WPA2 personal security
  • Automatic (DHCP) IP setup (static IP configurations are not supported)

How do I create a Fitbit account and connect Aria 2?

Choose a link below depending on whether you prefer to use a phone, tablet, or a computer.


Phones and Tablets

The Fitbit app is compatible with more than 200 Apple iOS, Android, and Windows 10 phones and tablets.

To get started:

  1. Make sure the Fitbit app is compatible with your device by checking http://www.fitbit.com/devices.
  2. Find the Fitbit app in one of these locations, depending on your device:
    • The Apple App Store for iOS devices such as iPhones and iPads.
    • The Google Play Store for Android devices such as Samsung and Motorola phones.
    • The Windows Store for Windows 10 phones and tablets.
  3. Install the app. Note that you need an account with the store before you can download apps.
  4. When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting your scale to the internet. You must know your wireless network password and the scale must be within range of the network. If you see an error message, see What does the error message on my scale mean?

    Note that the personal information you’re asked during setup, such as your age, gender, weight, and height, is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure, as well as your body mass index (BMI). The information is private unless you go into your Privacy settings and opt to share it with Fitbit friends.


Windows 10 Computers

If you don’t have a phone or tablet, you can set up and sync your scale on your Bluetooth-enabled Windows 10 PC using the Fitbit app.

  1. To get the app, click the Start button and open the Windows Store (called Store).
  2. Search for “Fitbit.” Note that if you’ve never downloaded an app from the store to your computer, you’ll be prompted to create an account.
  3. Open the app and follow the instructions to get started. You’ll be guided through the process of creating a Fitbit account and connecting your scale to the internet. You must know your wireless network password and the scale must be within range of the network. If you see an error message, see What does the error message on my scale mean?

Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure, as well as your body mass index (BMI). The information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.


To see setup in action, watch our video (English only):


How do I add a scale to my existing account?

If you already have a Fitbit account, use the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer to set up your new scale.

  1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue. You’ll be guided through the process of creating a Fitbit account and connecting your scale to the internet. You'll need to know your wireless network password and the scale must be within range of the network.

What is a personalized icon on Aria 2?

When you set up your scale, you're asked to choose a personalized icon. This icon appears on the scale whenever you complete a weigh-in. After you weigh yourself, you see your icon on the screen to confirm the weigh-in is assigned to the correct person. Refer to the table for a complete list of the available icons.
IconName
User-added imageApple
User-added imageBird
User-added imageButterfly
User-added imageCamera
User-added imageCat
User-added imageCoffee mug
User-added imageDiamond
User-added imageBear
User-added imageRocket ship
User-added imageSailboat
User-added imageSubmarine
User-added imageSun
User-added imageDog
User-added imageFlower
User-added imageFish
User-added imageWhale
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Last updated: November 18, 2017
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