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How do I set up my tracker?

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Before you put on your Fitbit  tracker and get moving, you must connect it to your phone, tablet, or computer. Connecting your tracker (also known as pairing) makes sure it can transfer data back and forth with Fitbit (known as syncing). Your tracker data syncs to your Fitbit dashboard, which is where you can see your stats, analyze historical trends, set goals, review your exercise history, log food and water, challenge friends, and much more. If you're adding a second Fitbit tracker to your account or replacing an old one, skip down to How do I set up a replacement tracker or add a second tracker to my account?

How do I create a Fitbit account and connect my tracker?

Choose a section below depending on whether you prefer to use a phone, tablet, or a computer.

  • Phones and Tablets

    The Fitbit app is compatible with more more than 200 Apple iOS, Android, and Windows 10 phones and tablets.

    To get started:

    1. Make sure the Fitbit app is compatible with your device by checking http://www.fitbit.com/devices.
    2. Find the Fitbit app in one of these locations, depending on your device:
      • The Apple App Store for iOS devices such as iPhones and iPads.
      • The Google Play Store for Android devices such as Samsung and Motorola phones.
      • The Windows Store for Windows 10 phones and tablets. If you have a Fitbit Surge, see the Windows 10 Computers instructions below. After set up, you can sync using a phone or tablet.
    3. Install the app. Note that you’ll need an account with the applicable store before you can download even a free app such as Fitbit.
    4. When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting (“pairing”) your tracker to your phone or table. Pairing makes sure the tracker and phone or table can communicate with one another (sync their data).
       

      Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure. The information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.

    5. If you have difficulty watch our video below or see Why can't I set up my tracker?

    To see setup in action, watch our video (English only):

  • Windows 10 Computers
    If you have a Fitbit Surge and a Windows phone or tablet, set up your tracker on a Windows 10 computer. You can use the phone or tablet after setup.

    If you don’t have a phone or tablet, you can set up and sync your tracker on your Windows 10 PC using the same Fitbit app available for Windows mobile devices.

    To get the app, click the Start button and open the Windows Store (called Store). Search for “Fitbit app.” Note that if you’ve never downloaded an app from the store to your computer, you’ll be prompted to create an account.

    Open the app and follow the instructions to create a Fitbit account and set up your tracker. You can set up and sync wirelessly if your computer has Bluetooth. If your computer doesn't have Bluetooth or the Bluetooth signal is weak or problematic:

    • Plug the wireless sync dongle that came with your tracker into a USB port on your computer. Fitbit Surge requires that the dongle is plugged in.
      User-added image
    • If you have a Fitbit Blaze, put the tracker into the charging cradle and plug the other end into a USB port on your computer.
  • Windows 8.1 Computers

    If you don’t have a compatible phone or tablet, you can set up your tracker with a computer running Windows 8.1 or below. To use this setup method you’ll first install a free software application called Fitbit Connect that lets your tracker sync its data with your fitbit.com dashboard.

    To install Fitbit Connect and set up your tracker:

    1. Insert the wireless sync dongle into a USB port on your computer. If you have a Fitbit Blaze, which doesn't come with a dongle, we recommend upgrading to Windows 10 before continuing. You can also buy a wireless sync dongle from the Fitbit Store.
    2. Go to http://www.fitbit.com/setup.
    3. Scroll down and click the option to download. If the button does not correctly show your type of computer (for example, if it says “Download for Mac”), choose the correct type, then click the button.
    4. When prompted, save the file that appears.
    5. Find and double click the file (FitbitConnect_Win.exe). The Fitbit Connect installer opens.
    6. Click Continue to move through the installer.
    7. When prompted, choose Set up a New Fitbit Device.
    8. Follow the onscreen instructions to create a Fitbit account and connect your tracker.
       

      Note that the personal information you’re asked for during account setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure. This information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.

    9. If you're having difficulty watch our video or see Why can't I set up my tracker?

    To see setup in action, watch our video (English only):

  • Macs

    If you don’t have a compatible phone or tablet, you can set up your tracker with a computer. To use this setup method you’ll first install a free software application called Fitbit Connect that lets your tracker sync its data with your fitbit.com dashboard. 

    To install Fitbit Connect and set up your tracker:

    1. Go to http://www.fitbit.com/setup.
    2. Scroll down and click the option to download. If the button does not correctly show your type of computer (for example, if it says “Download for PC”), choose the correct type, then click the button.
    3. When prompted, open the .dmg file that appears.
      User-added image
    4. From the options that appear, click the Install Fitbit Connect.pkg file.User-added image
    5. In the Install Fitbit Connect window, click Continue to move through the installation screens. User-added image
    6. When prompted, choose Set up a New Fitbit Device.
    7. Follow the onscreen instructions to create a Fitbit account and connect your tracker. If your computer has Bluetooth, setup can take place wirelessly. If not, you’ll be prompted to plug in the wireless sync dongle that came with your tracker. Note that the Blaze does not come with a dongle.
       

      Note that the personal information you’re asked for during account setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure. This information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.

    8. If you're having difficulty watch our video or see Why can't I set up my tracker?

    To see setup in action, watch our video (English only):

How do I set up a replacement tracker or add a second tracker to my account?

If you already have a Fitbit account and want to replace your existing tracker with a new one, or if you use more than one tracker and want to have them both on the same account, choose a section below. If you’re replacing one tracker with another of the same model, you’ll be asked to confirm the replacement.

  • Fitbit app
    1. From the Fitbit app dashboard, tap or click the Account icon (User-added image).
    2. Tap Set Up a Device.
    3. Choose your tracker and follow the onscreen instructions to continue.
  • Mac or Windows 8.1 computer
    1. Click the Fitbit Connect icon located near the date and time on your computer. User-added image
    2. Click Open Main Menu...
    3. Click Set Up A New Fitbit Device.
    4. Click Existing User and log in to your account.
    5. Choose your tracker and follow the onscreen instructions to continue.
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Last updated: June 8, 2017
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