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How do I get notifications from my mobile device?

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Tracker notifications can let you know what's happening on your nearby iOS or Android mobile device. After you've created your Fitbit account and paired your tracker, getting notifications working takes a few more steps. You'll find all the details below. 

Tracker notifications are not yet available on Windows mobile devices.

What are my choices for notifications?

You can choose to see calls, texts, calendar events, and more depending on your tracker model. To make sure your mobile device supports notifications, see https://www.fitbit.com/devices. If you're looking for information about idle alerts, see What is a reminder to move?
TrackerNotification Options
Fitbit BlazeCalls, texts, calendar events within the hour, emails, and other push
notifications from apps you choose
Fitbit Alta
Fitbit Alta HR
Fitbit Charge 2
Calls, texts, and calendar events 
Fitbit Flex 2
Fitbit Surge
Calls and texts
Fitbit Charge
Fitbit Charge HR
Calls

How do I set them up?

Besides the Notifications options in the Fitbit app, you may need to modify settings specific to your mobile device and tracker. To review all the requirements choose the type of mobile device you're using below.

If you're not sure whether your device runs on iOS or Android, note that iOS is exclusive to Apple products like the iPhone.

  • iOS Mobile Device

    Have your device and tracker handy. Setup may take a few minutes.

    Step 1. Verify settings on your mobile device

    Find and tap the Settings option for a menu of device settings.
    User-added image
    Verify or adjust these settings:
    • Bluetooth. Bluetooth is what allows your mobile device to communicate with the tracker so make sure it is on. 
    • Do Not Disturb. This feature prevents your mobile device from pushing notifications so make sure it is off. 
    • Notifications. Your mobile device must get notifications before they can be sent to your tracker. Check these settings:
      • For Phone, Calendar, and Messages, make sure Allow Notifications is on.
      • For Messages, also make sure Show in Notification Center is on, Show on Lock Screen is on, and you've chosen Banners or Alerts as an alert style. 
      • If you have a Blaze and want to get notifications from other apps, apply all the same settings you enabled for Messages to any app in the Notifications list. For example you can get Facebook notifications on your tracker but only if your mobile device knows it is allowed to display them.

    Step 2. Set up notifications in the Fitbit app

    Now you'll tell Fitbit which notifications you want. Make sure your charged tracker is nearby.
    1. From the Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap your tracker's name.
    3. Tap Notifications. If you're prompted to pair with your tracker, follow the instructions. 
    4. Turn each notification category on or off depending on your preferences. If you want to see calendar notifications, make sure any third-party calendar apps are synced with your default iOS calendar app. Only the default app sends notifications. 
    5. (Blaze only) If you want any third-party apps to also send notifications to your tracker, tap App Notifications and make your choice. If an installed app is missing from the list, try syncing your tracker first and then checking again. 

    If you have an Alta, Alta HR, Flex 2, or either Charge model, you're done setting up. Notifications should appear on your tracker when it's in range of your mobile device (about 20 feet). If notifications are delayed or missing, see My tracker isn't receiving notifications from my iOS mobile device​.

    Step 3. Turn on the tracker's Notification setting (certain trackers)

    The Blaze, Charge 2, and Surge models have a Notification setting on the tracker. To verify that it's on:
    • Blaze—Hold the top right button for a couple seconds.
    • Charge 2—On the clock screen, press and hold the button.
    • Surge—Swipe the touchscreen until you get to the Settings menu, then find Notifications. 

    You're all set. Notifications should appear on your tracker when it's in range of your mobile device (about 20 feet). If notifications are delayed or missing, see My tracker isn't receiving notifications from my iOS mobile device​.

  • Android mobile device

    Setting up notifications may take several minutes. Since you'll need to make a choice about encryption, before you get started we recommend reading our brief explanation at Are notifications sent from my Android device encrypted?

    Step 1: Verify your mobile device settings

    On your mobile device go to your system settings and verify these conditions:

    • The Android version is 4.3 or higher. This can usually be found under About Phone or About Device. 
    • Bluetooth is turned on. Bluetooth is what allows your mobile device to communicate with Fitbit, so it must be on for a notification to transmit.
    • Do Not Disturb is turned off. When your device isn't disturbing you with alerts and notifications, it also can't send them to your tracker. This setting can usually be found under Sound and Notification.
    • A default SMS app is selected. If your Android version is 5.0+ make sure a default is shown. This setting can usually be found under More.
    • Default calendar app is selected. If your Android version is 5.0+ make sure a default is shown. This can usually be found under More.

    If you have a Blaze and want to get notifications from third-party apps, make sure your mobile device is allowed to send them. You can usually find the notifications permissions under Settings > Apps.

    Step 2: Set up notifications in the Fitbit app

    Now you'll make sure the Fitbit app can send the notifications you want to see. Make sure your charged tracker is nearby.

    1. From the Fitbit app dashboard, tap the Account icon (User-added image).
    2. Tap your tracker's name.
    3. Tap Notifications.
    4. Check the box for Fitbit Notification Service and tap OK. 
    5. Confirm which apps should send notifications to your tracker. For example if you'd rather see text messages from What's App than Messenger, change the Text messaging (SMS) app setting. (You can only choose one app per category.) This list shows the most common defaults, but you'll only see the notification types offered for your tracker:
      • Phone app—Dialer
      • Text messaging (SMS) app—Messenger
      • Calendar app—Calendar
      • Email—Email
    6. (Blaze only) Under App Notifications, choose any other apps whose notifications you want to see on your tracker.
    7. If you want to require that only encrypted notifications can pass from your phone to tracker:
      1. Go back to the Notifications screen and tap Require encryption.
      2. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
      3. If the bonding process fails, tap Re-enable and try again. Most devices bond immediately or after a few tries, but some cannot. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
    8. Go back to the tracker settings screen and sync your tracker. 
    If you have an Alta, Alta HR, Flex 2, or either Charge model, you're done setting up. You'll get tracker notifications whenever you're in range of your mobile device (about 20 feet). If notifications are delayed or missing, see My tracker isn't receiving notifications from my Android mobile device​.

    Step 3: Turn on the tracker's Notification setting (certain trackers)

    The Blaze, Charge 2, and Surge models have a Notification setting on the tracker that must be on. To find the setting:
    • Blaze—Hold the top right button for a couple seconds
    • Charge 2—On the clock screen, press and hold the button
    • Surge—Swipe the touchscreen until you get to the Settings menu. 
    You're all set. You'll get tracker notifications whenever you're in range of your mobile device (about 20 feet). If notifications are delayed or missing, see My tracker isn't receiving notifications from my Android mobile device.

How do notifications work?

Choose your tracker model to learn what to expect and get tips on using notifications.

Alta and Alta HR vibrate when a notification is available and you have one minute to read it. If your screen is dimmed, turn your wrist towards you or double tap to see the notification. Texts and events scroll once and caller names or numbers scroll three times. Alta doesn't store notifications so check your phone to see those you miss. 

Notification tips:

  • To dismiss a notification, tap once.
  • Notifications longer than 40 characters won't appear in full.
  • A plus sign (+) means you have more than one notification to read. If you have three or more notifications, you'll see a screen with the number of notifications and the corresponding symbol.
  • If you use more than one texting or calendaring app, remember that you'll only see notifications from the app you chose during setup. You're welcome to change apps whenever you like. 

Blaze vibrates when a notification is available and the information appears briefly.

User-added imageUser-added imageUser-added image

Viewing notifications

Swipe up on the clock screen to see your notifications and tap one to expand for more detail. Blaze stores your 30 most recent notifications and automatically deletes them after 24 hours. The information that appears depends on the notification:
  • Phone call—The caller's name or number. If you have an iOS mobile device, you can also accept or reject calls on your Blaze.
  • Text message—The sender's name or number and the message, unless you chose to see only the sender in your app settings.
  • Calendar event—The name, location, and time of the event. You'll only receive notifications for events that start within an hour. 
  • Email—The sender’s name, subject, and contents of the message.
  • App notification—The app name and contents of the message. App-specific icons may also appear.

Notification Tips

  • To delete one notification, open it and swipe right.
  • To delete all notifications at once, swipe up to find the Clear All option.
  • If a text notification is long, swipe up to see the rest. The screen can show up to 160 characters.
  • To exit the notifications screen, press the Back (left) button.

Accepting or rejecting phone calls

If you're using the Fitbit app for iOS, you can trigger your nearby phone to answer a call (accept a call) or trigger the phone to decline the call and send it to voicemail (reject the call). Blaze doesn't have a microphone or speaker so it's not a substitute for speaking into the phone. 

When you get a call notification, tap the green phone to accept or tap the red phone to reject.
User-added image

Charge 2 vibrates when a notification is available and you have one minute to read it. If your screen is dimmed, turn your wrist towards you or press the button. Charge 2 doesn't save notifications so check your phone to see those you miss.  

Notification tips:

  • A plus sign (+) means you have more than one notification to read.
  • To dismiss a notification, press the button on your tracker.
  • Notifications longer than 40 characters won't appear in full.
  • If you use more than one texting or calendaring app, remember that you'll only see notifications from the app you chose during setup. You're welcome to change apps whenever you like. 
  • You can temporarily turn off notifications. From the clock face, just press and hold the button to stop notifications, then repeat when you want to turn them back on. 

When your mobile device receives a call or text message, your Fitbit Flex 2 vibrates and shows a light pattern to remind you to check your phone.

You'll notice the following light and vibration patterns:

  • Phone call—Your tracker vibrates two times unless you answer the call or double tap your tracker to dismiss the notification. While the phone is ringing your tracker shows one blue light and four white lights, repeated up to four times.
  • Text message—Your tracker vibrates once and shows one blue light and one white light.

When you receive a call or text, Surge vibrates and a banner appears at the top of the screen for 7 seconds, after which a relevant icon in the upper right corner of the screen remains. If the caller or sender is in the contacts list on your mobile device, the banner shows that person's name. Otherwise, the phone number of the caller or sender appears.

           incoming call notification           incoming text notification

To manage notifications:
  • On the clock, swipe down to view a notification.
  • If a text notification is long, swipe down to scroll through the entire contents of the text. Your tracker can show up to 32 characters of a subject and up to 160 characters of a text message.
  • To see a missed notification, press the Action button next to the notifications icon.
  • If you have several notifications, swipe left and right to see them all. After 20 notifications, Surge deletes the oldest ones to make room for more.
  • To exit the notifications screen, press the Action button (top right) or the Home button (left).
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Last updated: March 21, 2017
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