Article

How do I get notifications from my phone on my Fitbit device?

« Go Back

Information

 
Article Text

Your Fitbit device can receive notifications to keep you informed, such as text messages, phone calls, and meeting alerts, when your phone is nearby. After you create your Fitbit account and pair your device, getting notifications working takes a few more steps. Find the details below.

Skip to:

What are my choices for notifications?

You can choose to see calls, texts, calendar events, and more depending on your Fitbit device. If you’re not sure whether your phone is compatible with this feature, go to https://www.fitbit.com/devices. If you're looking for information about idle alerts, see What is a reminder to move?
DeviceNotification Options
Fitbit Blaze
Fitbit Ionic
Calls, texts, calendar events within the hour, emails, and other push
notifications from apps you choose
Fitbit Alta
Fitbit Alta HR
Fitbit Charge 2
Calls, texts, and calendar events 
Fitbit Flex 2
Fitbit Surge
Calls and texts
Fitbit Charge
Fitbit Charge HR
Calls

How do I set up notifications?

Besides the Notifications options in the Fitbit app, you may need to modify settings specific to your phone and Fitbit device. To review all the requirements choose your phone below.

  • iPhone

    Have your phone and Fitbit device nearby. Setup may take a few minutes.

    Step 1. Verify your phone settings

    Open the Settings app to review your phone settings.
    User-added image
    Confirm or adjust these settings:
    • Bluetooth—Bluetooth technology allows your phone to communicate with the Fitbit device. Verify that Bluetooth is on.
    • Do Not Disturb—This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off
    • Notifications—Your phone must be set to receive notifications before they can be sent to your Fitbit device. Check these settings:
      • For Phone, Calendar, and Messages, make sure Allow Notifications is on.
      • For Messages, also make sure Show in Notification Center is on, Show on Lock Screen is on, and the alert style is Banners or Alerts. 
      • If your Fitbit device can receive app notifications make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find the notifications permissions under Settings > Notifications and use the same settings you used for Messages.

    Step 2. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your charged Fitbit device is nearby.
    1. From the Fitbit app dashboard, tap the Account icon (User-added image) > your device image.
    2. Tap Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions. 
    3. Turn each notification category on or off depending on your preferences. If you want to see calendar notifications, make sure any other calendar apps are synced with your default calendar app. Only the default app sends notifications.  
    4. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and make your choices. If an installed app is missing from the list, sync your device and then check again. 
    5. Sync your device.

    You're done setting up. Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

    Step 3. Turn on the device's Notification setting

    Blaze, Charge 2, Ionic, and Surge have a Notification setting on the device. To verify that it's on:
    • Blaze—Hold the top right button for 3 seconds.
    • Charge 2—On the clock screen, press and hold the button.
    • Ionic—On the clock screen, swipe right to bring up the shortcuts screen. Make sure you can receive notifications from your phone.
    • Surge—Swipe the touchscreen until you get to the Settings menu, then find Notifications. 

    Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

  • Android phone

    Have your phone and Fitbit device nearby. Setup may take a few minutes. Since you need to make a choice about encryption, before you get started read our explanation at Are notifications sent from my Android device encrypted?

    Step 1: Verify your phone settings

    Open the Settings app to review your phone settings. 

    Confirm or adjust these settings:

    • Android version—Verify that the Android version is 4.4 or higher. Find this setting under About Phone or About Device. 
    • Bluetooth—Bluetooth technology allows your phone to communicate with the Fitbit device. Verify that Bluetooth is on.
    • Do Not Disturb—This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off. Find this setting under Sound and notification.
    • Notifications—Your phone must be set to receive notifications before they can be sent to your Fitbit device. Check these settings:
      • Make sure your phone receives notifications while locked. Find this setting under Sound and notification.
      • If your Fitbit device can receive app notifications, make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find the notifications permissions under Sound and notification.

    Step 2: Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your charged Fitbit device is nearby.

    1. From the Fitbit app dashboard, tap the Account icon (User-added image) > your device image.
    2. Tap Notifications.
    3. Check the box for Fitbit Notification Service. 
    4. Tap OK. 
    5. Confirm which apps should send notifications to your Fitbit device. For example, if you'd rather see text messages from WhatsApp than Messages, change the Text messaging (SMS) app setting. (You can only choose one app per category.) This list shows the most common apps for these features:
      • Phone app—Dialer
      • Text messaging (SMS) app—Messages
      • Calendar app—Calendar
      • Email—Email
    6. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and make your choices. 
    7. If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:
      1. Go back to the Notifications screen and tap Require encryption.
      2. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
      3. If the bonding process fails, tap Re-enable and try again. Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
    8. Sync your device. 

    Step 3. Turn on the device's Notification setting

    Blaze, Charge 2, Ionic, and Surge have a Notification setting on the device. To verify that it's on:
    • Blaze—Hold the top right button for 3 seconds.
    • Charge 2—On the clock screen, press and hold the button.
    • Ionic—On the clock screen, swipe right to bring up the shortcuts screen. Make sure you can receive notifications from your phone.
    • Surge—Swipe the touchscreen until you get to the Settings menu, then find Notifications. 

    Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

  • Windows 10 phone

    Have your phone and Fitbit device nearby. Setup may take a few minutes.

    Step 1. Verify your phone settings

    Open the Settings app to review your phone settings.

    Confirm or adjust these settings:
    • Windows version—Verify that the Windows 10 version is 10.0.15228.0 or higher. Find this setting under System > About.
    • Bluetooth—Bluetooth technology allows your phone to communicate with the Fitbit device. Verify that Bluetooth is on.
    • Quiet hours—This feature prevents your phone from sending notifications. Verify that Quiet hours is off
    • Notifications—Your phone must be set to receive notifications before they can be sent to your Fitbit device. Check these settings
      • Make sure ‘Show notifications on the lock screen and play notification sounds’ and ‘Show and sound reminders when my phone is locked’ are on. Find these settings under System > Notifications & actions.
      • Make sure you allow the Fitbit app to access your notifications. Find this setting under Privacy > Notifications.
      • Make sure you allow apps to read or send messages, and that you specifically allow the Fitbit app to access your text notifications. Find these setting under Privacy > Messaging.
      • Make sure you allow apps to access your calendar, and that you specifically allow the Fitbit app to access your calendar notifications. Find these setting under Privacy > Calendar.
      • If your Fitbit device can receive app notifications, make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find this setting under System > Notifications & actions. Make sure ‘Notifications’ and ‘Show notification banners’ are turned on and ‘Keep notifications private on the lock screen’ is turned off.

    Step 2. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your charged Fitbit device is nearby.
    1. From the Fitbit app dashboard, tap the Account icon (User-added image) > your device image.
    2. Tap Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions. 
    3. Turn each notification category on or off depending on your preferences. If you want to see calendar notifications, make sure any other calendar apps are synced with your default calendar app. Only the default app sends notifications.  
    4. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and make your choices. If an installed app is missing from the list, sync your device and then check again. 
    5. Sync your device.

    You're done setting up. Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

    Step 3. Turn on the device's Notification setting

    Blaze, Charge 2, Ionic, and Surge have a Notification setting on the device. To verify that it's on:
    • Blaze—Hold the top right button for 3 seconds.
    • Charge 2—On the clock screen, press and hold the button.
    • Ionic—On the clock screen, swipe right to bring up the shortcuts screen. Make sure you can receive notifications from your phone.
    • Surge—Swipe the touchscreen until you get to the Settings menu, then find Notifications. 

    Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

How do notifications work?

Choose your tracker model to learn what to expect and get tips on using notifications.

Alta and Alta HR vibrate when a notification is available and you have one minute to read it. If your screen is dimmed, turn your wrist towards you or double tap to see the notification. Texts and events scroll once and caller names or numbers scroll three times. Alta doesn't store notifications so check your phone to see those you miss. 

Notification tips:

  • To dismiss a notification, tap once.
  • Notifications longer than 40 characters won't appear in full.
  • A plus sign (+) means you have more than one notification to read. If you have three or more notifications, you'll see a screen with the number of notifications and the corresponding symbol.
  • If you use more than one texting or calendaring app, remember that you'll only see notifications from the app you chose during setup. You're welcome to change apps whenever you like. 

Blaze vibrates when a notification is available and the information appears briefly.

User-added imageUser-added imageUser-added image

Viewing notifications

Swipe up on the clock screen to see your notifications and tap one to expand for more detail. Blaze stores your 30 most recent notifications and automatically deletes them after 24 hours. The information that appears depends on the notification:
  • Phone call—The caller's name or number. If you have an iPhone, you can also accept or reject calls on your Blaze.
  • Text message—The sender's name or number and the message, unless you chose to see only the sender in your app settings.
  • Calendar event—The name, location, and time of the event. You'll only receive notifications for events that start within an hour. 
  • Email—The sender’s name, subject, and contents of the message.
  • App notification—The app name and contents of the message. App-specific icons may also appear.

Notification Tips

  • To delete one notification, open it and swipe right.
  • To delete all notifications at once, swipe up to find the Clear All option.
  • If a text notification is long, swipe up to see the rest. The screen can show up to 160 characters.
  • To exit the notifications screen, press the Back (left) button.

Accepting or rejecting phone calls

If you're using the Fitbit app for iOS, you can trigger your nearby phone to answer a call (accept a call) or trigger the phone to decline the call and send it to voicemail (reject the call). Blaze doesn't have a microphone or speaker so it's not a substitute for speaking into the phone. 

When you get a call notification, tap the green phone to accept or tap the red phone to reject.
User-added image

Charge 2 vibrates when a notification is available and you have one minute to read it. If your screen is dimmed, turn your wrist towards you or press the button. Charge 2 doesn't save notifications so check your phone to see those you miss.  

Notification tips:

  • A plus sign (+) means you have more than one notification to read.
  • To dismiss a notification, press the button on your tracker.
  • Notifications longer than 40 characters won't appear in full.
  • If you use more than one texting or calendaring app, remember that you'll only see notifications from the app you chose during setup. You're welcome to change apps whenever you like. 
  • You can temporarily turn off notifications. From the clock face, just press and hold the button to stop notifications, then repeat when you want to turn them back on. 

When your mobile device receives a call or text message, your Fitbit Flex 2 vibrates and shows a light pattern to remind you to check your phone.

You'll notice the following light and vibration patterns:

  • Phone call—Your tracker vibrates two times unless you answer the call or double tap your tracker to dismiss the notification. While the phone is ringing your tracker shows one blue light and four white lights, repeated up to four times.
  • Text message—Your tracker vibrates once and shows one blue light and one white light.

Ionic vibrates when a notification is available and the information appears briefly.

User-added imageUser-added imageUser-added image

Viewing notifications

Swipe up on the clock screen to see your notifications and tap one to expand for more detail. Ionic stores your 25 most recent notifications and automatically deletes them after 24 hours. The information that appears depends on the notification:
  • Phone call—The caller's name or number. If you have an iPhone, you can also accept or reject calls on Ionic.
  • Text message—The sender's name or number and the message.
  • Calendar event—The name, location, and time of the event.
  • Email—The sender’s name, subject, and contents of the message.
  • App notification—The app name and contents of the message. App-specific icons may also appear.

Notification Tips

  • To delete 1 notification, open it and swipe right.
  • To delete all notifications at once, swipe up to the bottom of your notifications and tap Clear All.
  • If a notification is long, tap it to see the rest. 
  • To exit the notifications screen, press the back button.
  • To turn off all notifications from a specific app, press and hold a notification from that app and tap Off. To turn notifications on, press and hold a notification and tap On or open the Fitbit app and find the specific app under Notifications. 
    User-added imageUser-added image

Accepting or rejecting phone calls

If paired to an iPhone, Ionic lets you accept or reject incoming phone calls. To accept a call, tap the green phone icon on your watch’s screen. Note that you can’t speak into the watch — accepting a phone call answers the call on your nearby phone. To reject a call, tap the red phone icon to send the caller to voicemail. 

When you get a call notification, tap the green phone to accept or tap the red phone to reject.
User-added image

To see this feature in action, watch our video (English only):

 

When you receive a call or text, Surge vibrates and a banner appears at the top of the screen for 7 seconds, after which a relevant icon in the upper right corner of the screen remains. If the caller or sender is in the contacts list on your mobile device, the banner shows that person's name. Otherwise, the phone number of the caller or sender appears.

           incoming call notification           incoming text notification

To manage notifications:
  • On the clock, swipe down to view a notification.
  • If a text notification is long, swipe down to scroll through the entire contents of the text. Your tracker can show up to 32 characters of a subject and up to 160 characters of a text message.
  • To see a missed notification, press the Action button next to the notifications icon.
  • If you have several notifications, swipe left and right to see them all. After 20 notifications, Surge deletes the oldest ones to make room for more.
  • To exit the notifications screen, press the Action button (top right) or the Home button (left).
Attachment 
Last updated: October 16, 2017
I found this article helpful I found this article helpful

I did not find this article helpful I did not find this article helpful