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How do I get notifications from my phone on my Fitbit device?

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Last updated October 10, 2019

Important: We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone or iPad to iOS 13. We’re hard at work to resolve this issue.

If you have trouble receiving notifications on your iPhone or iPad running iOS 13, try the following troubleshooting steps.

On your iPhone or iPad:

1. Get up-to-date

  1. Update the Fitbit app.
  2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. Check your Bluetooth settings

  1. Tap Settings > Bluetooth.
  2. Tap the information icon User-added image next to the name of your Fitbit device.
  3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the information icon User-added image next to the name of your Fitbit device
    4. Turn on Share System Notifications.

3. Check your notification settings

  1. Tap Settings in the top-left to return to the Settings page > Notifications.
  2.  Make sure Show Previews is set to Always or When Unlocked.
  3. Verify the settings for each app that sends notifications:
AppSettings
Calendar
  • Allow Notifications—On
  • Tap each notification type and verify the settings:
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked
Messages
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
Phone
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
All other apps
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked


4. Restart your phone

For instructions, see the Apple help article.

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Your Fitbit device can receive notifications to keep you informed, such as text messages, phone calls, and meeting alerts, when your phone is nearby.

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What are my choices for notifications on my Fitbit device?

See calls, texts, calendar events, and more depending on your Fitbit device. For more information about hourly reminders to move, see What is a reminder to move?

DeviceNotification Options
Fitbit Charge 3
Fitbit Inspire series
Fitbit Ionic
Fitbit Versa series
Fitbit Blaze
Calls, texts, calendar events within the hour, emails, and other push
notifications from apps you choose
Fitbit Alta series
Fitbit Charge 2
Calls, texts, and calendar events 
Fitbit Flex 2Calls and texts
Fitbit Ace seriesCalls

How do I set up notifications?

In addition to the Notifications options in the Fitbit app, you may need to modify settings specific to your phone.

Have your phone and Fitbit device nearby. Setup may take a few minutes.

  • iPhone

    Step 1. Verify your phone settings

    Open the Settings app and confirm or adjust the following settings:
    • Bluetooth—Verify that Bluetooth is on.
    • Do Not Disturb—This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off
    • Notifications—To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check these settings:
      • For Phone, Calendar, and Messages, make sure Allow Notifications and Notification Center are on.
      • For Messages, also make sure Lock Screen and Banners are on. Set Show Previews to Always or When Unlocked.
      • If your Fitbit device can receive app notifications, make sure you receive app notifications on your phone. For example, to receive Facebook notifications on your Fitbit device you first must receive them on your phone. Find the notifications permissions under Settings > Notifications and use the same settings you used for Messages.

    Step 2. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your Fitbit device is nearby.
    1. Tap the Today tab User-added image, and tap your profile picture. 
    2. Tap your device image > Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions. 
    3. Choose the types of notifications you want to receive. 
    4. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and choose the apps you want notifications from. 
    5. Sync your device.
  • Android phone

    Step 1. Verify your phone settings

    Open the Settings app and confirm or adjust the following settings:

    • Bluetooth—Verify that Bluetooth is on.
    • Do Not Disturb—This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off. Find this setting under Sound and notification.
    • Notifications—To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check these settings:
      • Make sure your phone receives notifications while locked. Find this setting under Sound and notification.
      • If your Fitbit device can receive app notifications, make sure you receive app notifications on your phone. For example, to receive Facebook notifications on your Fitbit device you first must receive them on your phone. Find the notifications permissions under Sound and notification.
      • Make sure the Fitbit app can run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?

    Step 2. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your Fitbit device is nearby.

    1. Tap the Today tab User-added image, and tap your profile picture. 
    2. Tap your device image > Notifications
    3. Choose the types of notifications you want to receive and the app you use most for each category. For example, if you want to receive text messages from WhatsApp rather than Messages, change the Text messaging (SMS) app setting. You can choose 1 app per category. The most common apps for these features are:
    • Phone app—Dialer
    • Text messaging (SMS) app—Messages
    • Calendar app—Calendar
    • Email—Email
    1. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and choose the apps you want notifications from. 
    2. If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:
      1. Go back to the Notifications screen and tap Require encryption.
      2. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
      3. If the bonding process fails, tap Re-enable and try again. Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
    3. If you receive messages in a language that doesn't use the Latin alphabet, for example Cyrillic or Arabic languages, your messages may not appear properly on your Fitbit device. To automatically convert unsupported characters into the closest Latin equivalent, tap Enable Transliteration.
    4. Sync your device. 
  • Windows 10 phone

    Step 1. Verify your phone settings

    Open the Settings app and confirm or adjust the following settings:
    • Windows version—Verify that the Windows 10 version is 10.0.1607.0 or higher. Find this setting under System > About.
    • Bluetooth—Verify that Bluetooth is on.
    • Quiet hours—This feature prevents your phone from sending notifications. Verify that Quiet hours is off
    • Notifications—To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check these settings:
      • Make sure ‘Show notifications on the lock screen and play notification sounds’ and ‘Show and sound reminders when my phone is locked’ are on. Find these settings under System > Notifications & actions.
      • Make sure you allow the Fitbit app to access your notifications. Find this setting under Privacy > Notifications.
      • Make sure you allow apps to read or send messages, and that you specifically allow the Fitbit app to access your text notifications. Find these settings under Privacy > Messaging.
      • Make sure you allow apps to access your calendar, and that you specifically allow the Fitbit app to access your calendar notifications. Find these settings under Privacy > Calendar.
      • If your Fitbit device can receive app notifications, make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find this setting under System > Notifications & actions. Make sure ‘Notifications’ and ‘Show notification banners’ are turned on and ‘Keep notifications private on the lock screen’ is turned off.

    Step 2. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your Fitbit device is nearby.
    1. From the Fitbit app dashboard, tap the account icon User-added image > your device image.
    2. Tap Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions. 
    3. Choose the types of notifications you want to receive. 
    4. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and choose the apps you want notifications from. 
    5. Sync your device.

Notifications should appear on your device when it's near your phone (about 30 feet). If notifications are delayed or missing, see My Fitbit device isn't receiving notifications from my phone​.

How do I receive calendar alerts on my Fitbit device?

To receive calendar alerts on your Fitbit device, make sure you allow the calendar app on your phone to send notifications. 

For iPhones and Windows 10 phones, your Fitbit device shows notifications from all calendars synced to your default Calendar app. Choose from the default Calendar app on your phone or several third-party calendar apps, such as Google calendar.

To turn on notifications from third-party calendar apps:
  1. In the Fitbit app, tap the Today tab User-added image, and tap your profile picture. 
  2. Tap your device image.
  3. Tap Notifications > App Notifications, then tap the app you want to receive notifications from. 
  4. Sync your device to begin receiving notifications.

How do notifications work on my Fitbit device?

  • Ace & Alta series

    Ace, Alta, and Alta HR vibrate when you receive a notification. Turn your wrist towards you or double-tap to see the notification. Text and calendar notifications scroll once, and caller names or numbers scroll 3 times. Notifications aren't stored on the device.

    Note that Ace only receives call notifications.

    Notification tips

    • To dismiss a notification, tap once.
    • Your device shows the first 40 characters of the notification. Check your phone for the full message. 
    • A plus sign (+) means you have more than 1 notification to read. If you have 3 or more notifications, you'll see a screen with the number of notifications and the corresponding symbols. 
  • Ace 2 & Inspire series

    Ace 2, Inspire, and Inspire HR vibrate when you receive a notification. Turn your wrist toward you or press the button to see the notification. Notifications aren't stored on the device.

    Note that Ace 2 only receives call notifications.

    See incoming notifications

    Phone callsName or number of the caller scrolls once. To dismiss the notification, press the button.
    Text messagesName of the sender scrolls once above the message. Swipe up to read the full message.
    Calendar alertsName of the event scrolls once below the time and location.
    App notificationsName of the app or sender scrolls once above the message. Swipe up to read the full message.


    Notification tips

    • To dismiss a notification, press the button.
    • Your device shows the first 250 characters of the notification. Check your phone for the full message. 
  • Blaze

    Blaze vibrates when a notification is available and the information appears briefly.

    Viewing notifications

    Swipe up on the clock screen to see your notifications and tap one to expand for more detail. Blaze stores your 30 most recent notifications and automatically deletes them after 24 hours. The information that appears depends on the notification:
    • Phone call—The caller's name or number. If you have an iPhone, you can also accept or reject calls on your Blaze.
    • Text message—The sender's name or number and the message, unless you chose to see only the sender in your app settings.
    • Calendar event—The name, location, and time of the event. You'll only receive notifications for events that start within an hour. 
    • Email—The sender’s name, subject, and contents of the message.
    • App notification—The app name and contents of the message. App-specific icons may also appear.

    Notification Tips

    • To delete 1 notification, open it and swipe right.
    • To delete all notifications at once, swipe up to find the Clear All option.
    • If a text notification is long, swipe up to see the rest. The screen can show up to 160 characters.
    • To exit the notifications screen, press the Back (left) button.

    Accepting or rejecting phone calls

    If you're using the Fitbit app for iOS, you can trigger your nearby phone to answer a call (accept a call) or trigger the phone to decline the call and send it to voicemail (reject the call). Blaze doesn't have a microphone or speaker so it's not a substitute for speaking into the phone. 

    When you get a call notification, tap the green phone to accept or tap the red phone to reject.
  • Charge 2

    Charge 2 vibrates when you receive a notification. Turn your wrist toward you or press the button to see the notification. You have 1 minute to read it. Notifications aren't stored on the device.  

    Notification tips

    • A plus sign (+) means you have more than 1 notification to read.
    • To dismiss a notification, press the button.
    • Your device shows the first 40 characters of the notification. Check your phone for the full message. 
  • Charge 3, Ionic & Versa series

    Charge 3, Ionic, and Versa series vibrate when you receive a notification. Turn your wrist toward you or press the button to see the notification. Notifications are stored on the device.

    User-added image

    See incoming notifications

    From the clock face, swipe down from the top of the screen to see your notifications. Tap a notification to expand for more detail. 
    Phone callsName or number of the caller appears. If you have an iPhone or Android (8.0+) phone, you can also accept or reject calls on your Fitbit device.
    Text messagesName or number of the sender and the message appear.
    Calendar alertsName, location, and time of the event appear.
    Email notificationsName of the sender, subject, and message appear.
    App notificationsApp name and message appear. App-specific icons may also appear.

    Notification Tips

    • To delete 1 notification, tap the notification > Clear.
    • To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
    • For longer notifications, tap the notification to see the full message. 
    • To exit the notifications screen, press the back button or swipe up.
    • If you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

    Temporarily turn off notifications

    • Charge 3—To turn off notifications so that you don't receive them while you sleep, open the Settings app on your device and find the option to turn off Notifications During Sleep.
    • Ionic and Versa series—Swipe down from the top of your watch screen, and tap the quick settings icon User-added image. On the quick settings screen, turn on Do Not Disturb User-added image or Sleep Mode User-added image. For more information, see How do I navigate my Fitbit device?

    Accepting or rejecting phone calls

    Accept or reject phone calls on your Phone or Android (8.0+) phone. If your phone is running an older version of Android OS, you can reject, but not accept, calls on your device.

    Note that you can’t speak into the device — accepting a phone call answers the call on your nearby phone. 

    To accept or reject a phone call:
    • Charge 3
      • To accept a call: tap the check mark.
      • To reject a call: tap the X icon to send the caller to voicemail.
    • Ionic and Versa series
      • To accept a call: tap the green phone icon.
      • To reject a call: tap the red phone icon to send the caller to voicemail.
    User-added image
  • Flex 2

    When your phone receives a call or text message, Flex 2 vibrates and shows a light pattern to remind you to check your phone.

    See incoming notifications

    Phone callsYour tracker vibrates twice and shows 1 blue light and 4 white lights, repeated up to 4 times.
    Text messagesYour tracker vibrates once and shows 1 blue light and 1 white light.


Does my Fitbit device receive notifications when my phone is in Do Not Disturb, Quiet hours, or Driving mode?

Most Fitbit devices don’t receive notifications when you turn on the Do Not Disturb, Quiet hours, or Driving mode setting on your phone. Fitbit Charge 3, Fitbit Ionic, and Fitbit Versa series receive notifications, but your device won’t alert you. Swipe down from the top of the screen to see your notifications.

If paired to an Android phone, your Fitbit watch or tracker can alert you to notifications at any time:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap Notifications
  3. In the Vibration Settings section, turn on the Always Vibrate option.
Last updated: October 14, 2019
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