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How do I get notifications from my phone on my Fitbit device?

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Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates.

Having trouble receiving notifications? 
*iPhone users—see Troubleshooting quick tips for iPhones
*Android users—see Why are notifications delayed or missing?

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How do I set up notifications?

  • iPhones and iPads

    Step 1. Get up-to-date

    1. Update the Fitbit app. For instructions, see How do I use the Fitbit app?
    2. Make sure your Fitbit device is up-to-date. For instructions, see How do I update my Fitbit device?
    3. Make sure you installed the latest version of iOS. On your phone, tap Settings > General > Software update to see if an update is available.

    Step 2. Verify your phone settings

    Open the Settings app User-added image on your phone and confirm or adjust the following settings:

    Bluetooth settings

    Verify that Bluetooth is on and that your phone can share system notifications:

    1. On your phone, tap Settings User-added image > Bluetooth User-added imageTap the information icon User-added image next to the name of your Fitbit device.
    2. Turn on Share System Notifications. If you don't see the System Notifications option: 
      1. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
      2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
      3. Tap the information icon User-added image next to the name of your Fitbit device.
      4. Turn on Share System Notifications.
    User-added image


    Notification settings

    To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications.

    1. On your phone, tap Settings User-added image > Notifications User-added image.
    2. Make sure Show Previews is set to Always or When Unlocked.
      User-added image
    3. Verify the settings for each app that sends notifications:
    AppSettings
    User-added image
    Phone
    • Allow Notifications—On
    • Alerts > Notification Center—On S
    • how Previews—Always or When Unlocked
    User-added image
    Messages
    • Allow Notifications—On
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked

    User-added image
    Calendar

    • Allow Notifications—On
    • Tap each notification type and verify the settings:
      • Alerts > Notification Center—On
      • Show Previews—Always or When Unlocked

    Note: Your Fitbit device shows notifications from all calendars synced to your default Calendar app.

    User-added image
    All other apps

    • Allow Notifications—On
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked

    Do Not Disturb

    This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

    1. On your phone, tap Settings User-added image > Do Not Disturb User-added image.
    2. Make sure Do Not Disturb is turned off. 

    Step 3. Set up notifications in the Fitbit app

    1. With your Fitbit device nearby, tap the Today tab User-added image > your profile picture. 
    2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
    3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
    4. Sync your device.
  • Android phones

    Note: For more information about encryption, see What should I know about using the Fitbit app on my Android phone?

    Step 1. Get up-to-date

    1. Update the Fitbit app. For instructions, see How do I use the Fitbit app?
    2. Make sure your Fitbit device is up-to-date. For instructions, see How do I update my Fitbit device?
    3. Make sure you installed the latest version of the Android OS. 

    Step 2. Verify your phone settings

    Open the Settings app and confirm or adjust the following settings:

    Bluetooth settings

    Verify that Bluetooth is on. On your phone, tap Settings > Connected devices > Connection preferencesBluetooth.

    Notifications

    To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check the following settings:

    • Make sure your phone receives notifications while locked. On your phone, tap Settings > Apps & notifications > Notifications > Notifications on lock screen.
    • To receive app notifications, make sure you receive app notifications on your phone. On your phone, tap Settings > Apps & notifications > Notifications and find Recently sent.
    • Make sure the Fitbit app can run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?

    Do not disturb

    This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

    1. On your phone, tap Settings > Sound.
    2. Make sure Do Not Disturb is off

    Step 3. Set up notifications in the Fitbit app

    1. With your Fitbit device nearby, tap the Today tab User-added image > your profile picture > 
    2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone and allow the Fitbit app to access notifications. For more information, see What should I know about using the Fitbit app on my Android phone?
    3. Choose the types of notifications you want to receive and the app you use most for each category. You can choose 1 app per category. The most common apps for these features are:
    • Calls—Dialer
    • Text messages—Messages
    • Calendar events—Calendar
    • Emails—Gmail
    1. Tap App Notifications to choose other apps you want notifications from. 
    2. If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:
      1. Tap the arrow in the top left to return to the Notifications screen.
      2. Scroll down and tap Require encryption.
      3. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
      4. If the bonding process fails, tap Re-enable and try again. Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
    3. If you receive messages in a language that doesn't use the Latin alphabet, for example Cyrillic or Arabic languages, your messages may not appear properly on your Fitbit device. To automatically convert unsupported characters into the closest Latin equivalent, tap Enable Transliteration.
    4. Sync your device. 
  • Windows 10 phones

    Step 1. Get up-to-date

    1. Update the Fitbit app. For instructions, see How do I use the Fitbit app?
    2. Make sure your Fitbit device is up-to-date. For instructions, see How do I update my Fitbit device?
    3. Make sure you installed the latest version of Windows 10. Find this information under System > About.

    Step 2. Verify your phone settings

    To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Open the Settings app and confirm or adjust the following settings:
    • Bluetooth—Verify that Bluetooth is on.
    • Quiet hours—This feature prevents your phone from sending notifications. Verify that Quiet hours is off
    • Notifications—To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. Check these settings:
      • Make sure ‘Show notifications on the lock screen and play notification sounds’ and ‘Show and sound reminders when my phone is locked’ are on. Find these settings under System > Notifications & actions.
      • Make sure you allow the Fitbit app to access your notifications. Find this setting under Privacy > Notifications.
      • Make sure you allow apps to read or send messages, and that you specifically allow the Fitbit app to access your text notifications. Find these settings under Privacy > Messaging.
      • Make sure you allow apps to access your calendar, and that you specifically allow the Fitbit app to access your calendar notifications. Find these settings under Privacy > Calendar.
      • Make sure you receive app notifications on your phone. Find this setting under System > Notifications & actions. Make sure ‘Notifications’ and ‘Show notification banners’ are turned on and ‘Keep notifications private on the lock screen’ is turned off.

    Step 3. Set up notifications in the Fitbit app

    Set up the notifications you want to receive on your wrist. Make sure your Fitbit device is nearby.
    1. From the Fitbit app dashboard, tap the account icon User-added image > your device image.
    2. Tap Notifications. If you're prompted to pair your Fitbit device, follow the on-screen instructions. 
    3. Choose the types of notifications you want to receive. 
    4. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and choose the apps you want notifications from. 
    5. Sync your device.

Why are notifications delayed or missing?

  • Step 1. Verify your settings

    Notifications may skip or stop occasionally for several reasons. Verify the following:

    Check your phone

    • Your phone must be within 30 feet of your Fitbit device to receive notifications.
    • You won’t see text notifications if you have the conversation open on your phone. Your Fitbit device shows new, unread texts.
    • You won’t see notifications if you turned on settings such as Do Not Disturb, Quiet hours, or Driving mode on your phone.

    Check your Fitbit device

    Check your Bluetooth connection

    • You're using multiple Bluetooth devices. If you have multiple Bluetooth devices paired to your phone, you may have trouble using more than one at the same time. 
    • The connection between your phone and Fitbit device dropped. If you have an Android phone, check the following:
      • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
      • Make sure Always Connected is on to improve your device's Bluetooth connection.
    • Make sure the Fitbit app is allowed to run in the background on your phone. For more information about this option on Android phones, see What should I know about using the Fitbit app on my Android phone?

    Check for syncing and updates

    • Your device was syncing. Syncing can sometimes prevent or delay a notification. 
    • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • Step 2. Complete the troubleshooting steps

    If you reviewed the list above and can't get notifications to work, try the following:

    1. Make sure notifications are set up

    Make sure your phone is set to receive notifications from your Fitbit device. For more information, see How do I set up notifications?

    2. Force quit the Fitbit app

    Force quit the Fitbit app, then reopen it to sync your Fitbit device.

    3. Reset Bluetooth

    1. On your phone, tap Settings > Bluetooth.
    2. Turn off Bluetooth on your phone.
    3. Wait 10 seconds, then turn it back on.
    4. Open the Fitbit app to sync your Fitbit device.

    4. Reset system notifications (iPhones and iPads)

    1. On your phone, tap Settings > Bluetooth.
    2. Tap the information icon User-added image next to the name of your Fitbit device.
    3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
      1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
      2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
      3. Tap the information icon User-added image next to the name of your Fitbit device
      4. Turn on Share System Notifications.

    5. Restart your Fitbit device

    1. Restart your device. For instructions, see How do I restart my Fitbit device?
    2. Open the Fitbit app to sync your Fitbit device.

    6. Refresh notifications

    1. In the Fitbit app, tap the Today tab User-added image > your profile picture > Notifications.
    2. Turn off all notifications.
    3. Restart your phone.
    4. Open the Fitbit app and turn notifications back on, then sync your Fitbit device.

    7. Set up notifications again

    1. Tell your phone to "forget" the bluetooth connection to your Fitbit device:
      1. On your phone, tap Settings > Bluetooth.
      2. Tap the information icon User-added image or gear icon User-added imagenext to the name of your Fitbit device.
      3. Find the option to forget the device.
    2. Open the Fitbit app and set up notifications again, then sync your Fitbit device.

Which notifications can I see on my Fitbit device?

Note that your phone must be within 30 feet of your Fitbit device to receive notifications.

 Notification options
Fitbit deviceCallsTexts*Upcoming calendar eventsApps*
Charge 3✓ 
Inspire series✓ ✓ ✓ ✓ 
Ionic✓ ✓ ✓ ✓ 
Versa series
Blaze
Alta series 
Charge 2 
Flex 2  
Ace series   

* Use quick replies (Android only) to send customized responses to text messages and messages from certain apps with Fitbit Charge 3, Fitbit Ionic, and Fitbit Versa series. For more information, see How do I respond to messages with my Fitbit device?

How do I turn my Fitbit device's notification setting on or off?

  • Ace 2, Charge 2, and Inspire series

    On the clock screen, press and hold the button.

  • Blaze

    Hold the top right button for 3 seconds.

  • Charge 3

    On the clock screen, press and hold the button. For Fitbit Pay-enabled trackers, swipe left to access the quick settings screen.

  • Ionic and Versa series

    Swipe down from the top of the screen, and tap the quick settings icon User-added image. Make sure you check your Do Not Disturb User-added image and Sleep Mode User-added image settings.

Note that turning off notifications also turns off hourly reminders to move. For more information, see What's my hourly activity goal on my Fitbit device?

How do notifications work on my Fitbit device?

  • Ace & Alta series

    Ace Alta, and Alta HR vibrate when you receive a notification. Turn your wrist toward you or double-tap to see the notification. Notifications aren't stored on the device.

    Note that Ace only receives call notifications.

    See incoming notifications

    Phone callsName or number of the caller scrolls 3 times.
    Text messagesSender and message scrolls once.
    Calendar alertsEvent information scrolls once.

    Notification tips

    • To dismiss a notification, tap once.
    • Your device shows the first 40 characters of the notification. Check your phone for the full message. 
    • A plus icon (+) means you have more than 1 notification to read. If you have 3 or more notifications, you'll see a screen with the number of notifications and the corresponding symbols. 
    • All notifications are shown horizontally, even if your clock orientation is normally vertical.
  • Ace 2 & Inspire series

    Ace 2, Inspire, and Inspire HR vibrate when you receive a notification. Turn your wrist toward you or press the button to see the notification. Notifications aren't stored on the device.

    Note that Ace 2 only receives call notifications.

    See incoming notifications

    Phone callsName or number of the caller scrolls once. To dismiss the notification, press the button.
    Text messagesName of the sender scrolls once above the message. Swipe up to read the full message.
    Calendar alertsName of the event scrolls once below the time and location.
    App notificationsName of the app or sender scrolls once above the message. Swipe up to read the full message.


    Notification tips

    • To dismiss a notification, press the button.
    • Your device shows the first 250 characters of the notification. Check your phone for the full message. 
  • Blaze

    Blaze vibrates when you receive a notification. Your device stores up to 30 recent notifications and automatically deletes them after 24 hours. 

    See incoming notifications

    Swipe up from the clock screen to see your notifications, and tap a notification to expand it.
     
    Phone callsSee the name or number of the caller. If you have an iPhone, you can also accept or reject calls on your Fitbit device.
    Text messagesSee the name or number of the sender and the message. Note that you can choose to only see the sender in your app settings.
    Calendar alertsSee the name, location, and time of an upcoming event. You receive notifications for events that start within an hour. 
    EmailsSee the name of the sender and the subject contents of the message.
    App notificationsSee the app name and the message. 

    Notification Tips

    • To delete 1 notification, tap to open it and swipe right.
    • To delete all notifications at once, swipe up and tap Clear All.
    • Your device shows the first 160 characters of a notification. Swipe up to see the full message. 
    • To exit the notifications screen, press the back (left) button.

    Answer or reject phone calls

    If paired to an iPhone, Blaze lets you accept or reject incoming phone calls. When you receive a phone call notification, tap the green phone icon to accept the call, or tap the red phone icon to reject the call.

    Note that you can’t speak into the device—accepting a phone call answers the call on your nearby phone.

  • Charge 2

    Charge 2 vibrates when you receive a notification. Turn your wrist toward you or press the button to see the notification. You have 1 minute to read it. Notifications aren't stored on the device.  

    Notification tips

    • A plus icon (+) means you have more than 1 notification to read.
    • To dismiss a notification, press the button.
    • Your device shows the first 40 characters of the notification. Check your phone for the full message. 
  • Charge 3, Ionic & Versa series

    Charge 3, Ionic, and Versa series vibrate when you receive a notification. Turn your wrist toward you or press the button to see the notification. Notifications are stored on the device.

    User-added image

    See incoming notifications

    From the clock face, swipe down from the top of the screen to see your notifications. Tap a notification to expand it.
     
    Phone callsName or number of the caller appears. If you have an iPhone or Android (8.0+) phone, you can also accept or reject calls on your Fitbit device.
    Text messagesName or number of the sender and the message appear.
    Calendar alertsName, location, and time of the event appear.
    Email notificationsName of the sender, subject, and message appear.
    App notificationsApp name and message appear. 

    Notification Tips

    • To delete 1 notification, tap the notification > Clear.
    • To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
    • For longer notifications, tap the notification to see the full message. 
    • To exit the notifications screen, press the back button or swipe up.
    • If you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

    Temporarily turn off notifications

    When you turn on the Do Not Disturb, Quiet hours, or Driving mode setting on your phone, your Fitbit device receives notifications but won’t alert you. Swipe down from the top of the screen to see your notifications.

    To temporarily turn off notifications on your Fitbit device:
    • Charge 3—open the Settings app on your device and find the option to turn off Notifications During Sleep.
    • Ionic and Versa series—swipe down from the top of the screen and tap the quick settings icon User-added image > Do Not Disturb User-added image or Sleep Mode User-added image. For more information, see How do I navigate my Fitbit device?
    Note: If you have an Android phone, you can set your Fitbit device to always send you notifications: 
    1. Tap the Today tab User-added image > your profile picture > Notifications
    2. In the Vibration Settings section, turn on the Always Vibrate option.

    Answer or reject phone calls

    If paired to an iPhone or Android (8.0+) phone, your Fitbit device lets you accept or reject incoming phone calls. If your phone is running an older version of the Android OS, you can reject, but not accept, calls on your device.

    Note that you can’t speak into the device—accepting a phone call answers the call on your nearby phone. 

    To accept or reject a phone call:
    • Charge 3—to accept a call, tap the check mark. To reject a call, tap the x icon.
    User-added image
    • Ionic and Versa series—to accept a call, tap the green phone icon. To reject a call, tap the red phone icon.
    User-added image
  • Flex 2

    Flex 2 vibrates and shows a light pattern when you receive a notification. 

    See incoming notifications

    Phone callsFlex 2 vibrates twice and shows 1 blue light and 4 white lights, repeated up to 4 times.
    Text messagesFlex 2 vibrates once and shows 1 blue light and 1 white light.

Troubleshooting quick tips for iPhones


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Updates
Make sure the Fitbit app, your phone, and your Fitbit device are up-to-date. 

User-added image

Share system notifications
Tap Settings > Bluetoothinformation icon next to the name of your Fitbit device. Turn Share System notifications off and then back on. If you don’t see this option:
  1. Restart your Fitbit device
  2. Tap Allow when you receive a message on your phone asking if you want your Fitbit device to show notifications.
  3. Tap information icon next to the name of your Fitbit device and turn on Share System Notifications.

User-added image

Show previews
Tap Settings > Notifications. Make sure Show Previews is set to Always or When Locked.

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App notification settings
For each app that sends notifications, tap Settings > Notifications > the name of the app and verify these settings:  
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show PreviewsAlways or When Unlocked
If you still don't see notifications after trying these tips:
Last updated: December 13, 2019
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