Updated 10/9/19: We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. We’re hard at work to resolve this issue. Please try the troubleshooting steps in our help article.
To make sure you're not putting Alta on upside down, look at the back. The top of the tracker has a charging port. The top of the tracker should be on the outside or top of your wrist. For more information and instructions on clasping the band, see How do I wear my tracker?
How do I turn on my Alta?
Alta’s display is dimmed when not in use. It wakes up automatically when you turn your wrist towards you (known as Quick View), or you can double-tap Alta where the display meets the band as shown below.
Alta doesn't respond to swipes; it must be tapped.
How do I see my stats?
Tap to see your steps taken, distance traveled, calories burned, and active minutes. The following video has navigation tips (English only).
To see your SmartTrack™-detected exercise, last night's sleep patterns, and much more, check your Fitbit dashboard.
How does Alta track my exercise and activity levels?
SmartTrack automatically recognizes and records select continuous movement activities, like running and outdoor biking. If you want GPS data for a hike, bike, or run, use the MobileRun feature of the Fitbit app. For more information, see How do I track my exercise and activities with Fitbit?
If you chose a clock screen that shows a flower, you'll see the flower grow and shrink depending on your activity level.
Can I get an alert when I've been sitting too long?
Alta can encourage you to walk at least 250 steps each hour. You'll receive a vibration reminder 10 minutes before the hour if you haven't walked enough steps. A congratulatory message on the hour lets you know you've met the goal. For more information, see What is a reminder to move?
What is the Alta made of?
The wristband that comes with Alta is made of a flexible, durable elastomer material similar to that used in many sports watches. It does not contain latex. Accessory wristbands are available in genuine leather and stainless steel. The clasp and housing on Alta contain surgical-grade stainless steel. While all stainless steel contains traces of nickel and can cause an allergic reaction in someone with nickel sensitivity, the amount of nickel in all Fitbit products meets the European Union's stringent Nickel Directive.
For the leather in our accessory wristbands we selected tanneries that provide leathers widely used across the fashion accessories industry. Following a careful selection process, the leather is colored and treated to achieve a soft natural grain. The leather bands are crafted to maintain the natural look and feel of leather and the leather is hand sorted to achieve consistency in texture. The leather will become more flexible over time as it forms to your wrist.
Leather and metal bands are not recommended for high-intensity exercise. For more care tips and cleaning instructions, see our Wear and Care page.
Why doesn't Alta count floors climbed?
Alta is designed to be as sleek and slim as possible while delivering the top features users love. This form factor didn't allow space for the altimeter that's required to measure changes in elevation.
How do call, text, and calendar notifications work?
Your tracker can vibrate to alert you to calls, texts, or calendar events when your tracker is within range of your mobile device. To see the notification, turn your wrist towards you (Quick View) or double tap the tracker within one minute. Note that unlike some other Fitbit trackers, notifications are not saved on Alta. You can't see them after the minute has passed. For more information, see How do I receive notifications from my mobile device?
Why is my Alta vibrating?
Alta's vibration patterns alert you to alarms, notifications, reminders to move, and daily goal accomplishments.
One continuous vibration
A silent alarm is going off
Up to three vibrations with pauses in between
Your phone is ringing (if call notifications are turned on)
Two short vibrations
You're being reminded to take more steps before the hour is up