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How do I use Alexa on my Fitbit Versa 2?

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Check the weather, set timers and alarms, control your smart home devices, and more by speaking to Amazon Alexa on Fitbit Versa 2.

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How do I set up Alexa on my Fitbit watch?

  1. From the Today tab User-added image in the Fitbit app, tap your profile picture > your device image.
  2. Tap Amazon Alexa > Login with Amazon.
  3. Tap Get Started.
  4. Log in to your Amazon account or create one if necessary.
  5. Read about what Alexa can do, and tap Close to return to your device settings in the Fitbit app.
To change the language Alexa recognizes or disconnect your Amazon account:
  1. From the Today tab User-added image in the Fitbit app, tap your profile picture > your device image.
  2. Tap Amazon Alexa and adjust your settings.

How do I interact with Alexa on my Fitbit watch?

  1. Activate Alexa.
    • If you chose Alexa as your button shortcut, hold the button on your watch for 2 seconds.

      or
       
    • Swipe down from the top of the screen and tap the Alexa icon User-added image if you chose a different button shortcut. For information on how to change your button shortcut, see How do I navigate my Fitbit device?
Note that the Fitbit app must be running in the background on your phone.
  1. Say your request.
You don't need to say "Alexa" before speaking your request. For example:
  • Set a timer for 10 minutes.
  • Set an alarm for 8:00 a.m.
  • What's the temperature outside?
  • Remind me to make dinner at 6:00 p.m.
  • How much protein is in an egg?
Note that saying “Alexa” doesn’t activate Alexa on your watch—you must activate Alexa before the microphone in your watch turns on.

How do I check the alarms, reminders, and timers I set with Alexa on my Fitbit watch?

  1. Activate Alexa.
    • If you chose Alexa as your button shortcut, hold the button on your watch for 2 seconds.

      or
       
    • Swipe down from the top of the screen and tap the Alexa icon User-added image if you chose a different button shortcut. For information on how to change your button shortcut, see How do I navigate my Fitbit device?
  2. Tap the alerts icon User-added image in the top right, and swipe left or right to navigate between alarms, reminders, and timers.
  3. Tap an alarm to turn it on or off. To adjust or cancel a reminder or timer, tap the Alexa icon User-added image and say your request.
Note that Alexa's alarms and timers are separate from those you set in the Alarms app User-added image or Timer app User-added image.

How do I turn off Alexa notifications on my Fitbit watch?

  1. Open the Settings app User-added image > Alexa.
  2. Tap the Do Not Disturb option to turn Alexa notifications on or off.

Is Alexa always listening on my Fitbit watch?

No. The microphone in your watch only turns on when you’re using a feature that requires your voice, such as Alexa. The microphone turns off when Alexa responds, when you close Alexa, or when your watch’s screen turns off.

Does Fitbit collect or use my voice data when I use Alexa?

No. Fitbit doesn't collect any voice data or audio clips from your watch.

How do I enable more skills for Alexa on my Fitbit watch?

For added functionality, install the Amazon Alexa app on your phone. With the app, your watch can access additional Alexa skills. Note that not all skills work with Versa 2, as they must be able to display feedback as text on the watch’s screen. Versa 2 doesn’t have a speaker, so you won’t hear Alexa respond. For more information about Alexa skills, see amazon.com.

What should I do if Alexa doesn’t work on my Fitbit watch?

ProblemSolution
The Alexa tile doesn’t appear in my Fitbit app.Alexa on Versa 2 is only supported in certain countries.
I can’t sign in to my Amazon account during setup.
  1. Clear the cookies on your phone:
  2. Try again to set up Alexa in the Fitbit app.
“Connection Lost” error
  • Keep your phone within 30 feet of your watch.
  • Open the Fitbit app on your phone and sync your watch. The Fitbit app must remain running in the background on your phone for Alexa to work.
“No Internet” errorYour phone must have an internet connection, either through Wi-Fi or a cellular data signal.
“Set Up Alexa” errorFollow the instructions in How do I set up Alexa on my Fitbit watch? If you already set up Alexa, sync your watch.
When setting an alarm or reminder, my time zone is incorrect.To change the time zone Alexa uses, follow the instructions on amazon.com.
When I ask Alexa for directions, Alexa can’t get my exact location.Turn on location services: 
  1. Allow the Fitbit app to use your phone’s location. Follow the instructions in How do I allow the Fitbit app to use my phone’s GPS sensors?
  2. Allow Alexa to use your phone’s location. Follow the instructions on amazon.com to see your location. Make sure Location services is On, and Device Location is correct. Tap either setting to change it.
Note that not all countries support location information.
My reminder doesn’t show if it’s recurring in the list of reminders on my watch.Each reminder only shows the next time you’ll receive it, not whether it’s recurring or not. However, it will recur as expected.
My alarm, notification, or reminder didn’t alert me.Charge Versa 2 and try again. If your watch’s battery is below 8%, your watch won’t vibrate.
I can’t cancel my alarm, reminder, or timer.

or 

My alarm, reminder, or timer doesn’t show up on my watch.
Log out of Alexa, then log back in:
  1. From the Today tab User-added image in the Fitbit app, tap your profile picture > Versa 2 tile.
  2. Tap Amazon Alexa > Logout.
  3. After you log out, tap Amazon Alexa > Login with Amazon. Follow the instructions to log in.
  4. Try again to check or cancel your alarm, reminder, or timer.
Alexa uses the wrong language.Change the language Alexa uses in the Fitbit app:
  1. From the Today tab User-added image in the Fitbit app, tap your profile picture > Versa 2 tile.
  2. Tap Amazon Alexa.
  3. Tap the current language Alexa uses at the top, and select your preferred language.
Note that if your Fitbit device language differs from the language Alexa uses, you may see a mix of both languages.
Alexa has trouble understanding me.If you recently went swimming or got Versa 2 wet, there might be water in the microphone. Wait a few minutes for the microphone to dry, then try again to use Alexa.
Last updated: September 13, 2019
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