What should I know about groups in the Fitbit Community?

To create a closed group:

1. Tap the Community tab .
2. Tap Groups at the top.
3. Tap Create a Group.
4. Tap Get Started.

Add up to 2,000 Fitbit community members to a closed group. For information on adding friends, see How do I connect with friends on Fitbit?

To invite a friend to a closed group:

1. Tap the Community tab  Groups.
2. Find the group you want, then tap it.
3. Tap the Add User icon next to the list of members.
4. Select the friends you want to invite, then tap Send.

To join a closed group, a current member of the group must invite you.

To accept a closed group invitation:

1. Tap the Today tab , then tap the inbox icon in the top right .

2. Tap the invitation Accept.

To be an administrator of a closed group, you must either be the creator of the group or a current admin must give you admin permissions.

To give a member admin permissions:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to make an admin.
   • iPhones and iPads: Swipe left on the member’s name AdminYes.
   • Android phones: Press and hold the member’s name Make AdminYes.

To remove a member’s admin permissions:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to remove as an admin.
   • iPhones and iPads: Swipe left on the member’s name RevokeRemove.
   • Android phones: Press and hold the member’s name Remove as AdminRemove.

Note that you can only remove admin permissions from a member if they became an admin after you.

Admins of closed groups are responsible for moderating the group’s activity. Admins can edit the group’s details, delete inappropriate content, add or remove members, and delete the group if they are the only member.

To leave a closed group:

1. From the closed group’s main page, tap the 3 dots at the top.
2. Tap Leave Group.

To join the closed group again, a current member must invite you.

Admins can remove members from a Fitbit community closed group.

To remove a member:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to remove:
   • iPhones and iPads: Swipe left on the member’s name Remove Member.
   • Android phones: Press and hold the member’s name Remove Member.

Admins can delete posts and comments from Fitbit community closed groups.

To delete a post, tap the three dots at the top of the post:

• iPhones and iPads: Tap Delete.
• Android phones: Tap Delete.

To delete a comment, find the comment on the post:

• iPhones and iPads: Swipe left on the comment Delete.
• Android phones: Press and hold the comment Delete.

Admins can delete Fitbit community closed groups after all other members leave the group. You can’t recover a deleted closed group.

To delete a closed group:

1. From the closed group’s main page, tap the 3 dots at the top of the screen.
2. Tap Leave and Delete Group.
3. Read the message, then tap Delete.

Group members can send private messages to other members who are their Fitbit friends. Admins can send private messages to all members of a closed group.

Only members can see the contents of a closed group. Invited users can see a preview of the group, but must accept an invitation to see the full contents of the closed group.

Fitbit community closed groups are only visible to invited users or former members in the Discover More Groups section of the Fitbit app.

To encourage a Fitbit friend, tap Cheer at the bottom of their post.

To comment on posts:

1. At the bottom of a post, tap Comment.
2. Write a comment, then tap Send.

You can only mention your friends on your posts. To receive notifications about a post, you must be the original poster or leave a comment.

To mention a friend in a post or comment:

1. At the bottom of a post, tap Comment.
2. Type your comment. To mention someone, type the @ symbol or their name.
3. Choose the person you want to mention.
4. Tap Send.

Note the following about mentioning friends in a post or comment:

• You're limited to 5 mentions per post or comment
• You can't mention anyone who blocked you
• You can't mention yourself

To add a friend:

1. Tap the Community tab Friends.
2. Tap the Add Friend icon.
3. Choose a method to find friends.
4. Tap the Add Friend icon next to the name or email address of the friend you want to add.

You can also send a friend request to people you find in a Fitbit closed group. In the group, tap a person's profile picture to view their profile Add Friend.

To delete a friend:

1. Tap the Community tab Friends.
2. Tap the friend you want to delete.
3. Tap the 3 dots Remove a Friend.

For instructions on how to add or delete Fitbit friends outside of the Fitbit community, see How do I connect with friends on Fitbit?

You can send private messages to other Fitbit community members that can’t be seen by other members, but may be reviewed by our moderators, as part of our efforts to ensure compliance with our community guidelines.

1. Tap the Community tab Friends.
2. Tap the friend you want to send a private message to.
3. Tap Message.
4. Type your message, then tap Send.

To delete a message from your view, press and hold on the message and tap Delete. Note that your friend can still see the message.

Let us know when you see something that you think isn't appropriate for our community. We review reported posts, comments, and profiles as quickly as possible to determine if a user broke community guidelines.

To report a post:

1. Tap the 3 dots in the corner of the post you want to report.
2. Tap Report Post.
3. Select your reason for reporting the post, then tap Send Feedback.

To report a comment:

1. Find the comment you want to report:
   • iPhones and iPads: swipe left on the comment, then tap Report.
   • Android phones: press and hold on the comment, then tap Report This Comment
2. Select your reason for reporting the post, then tap Send Feedback.

To report a user in the Fitbit community:

1. From their profile, tap the 3 dots.
2. Tap Report Profile.
3. Select your reason for reporting the user, then tap Send Feedback.

To report a closed group in the Fitbit community:

1. From the group page, tap the 3 dots.
2. Tap Report Group.
3. Select your reason for reporting the group, then tap Send Feedback.

Reporting a user is the best way to keep the Fitbit community safe. Targeting and sharing a suspicious profile with the community is against the Community Guidelines.

To block users from seeing your posts or information:

1. When you see a post written by a user you want to block, tap the user's name to see their profile.
2. Tap the three dots Block User or block friend.

If you want to unblock a user, go to account Blocked Users and select the user you want to unblock.

You're in control of who can see your details. To learn more about the information you can share on your Fitbit profile, and how to control who can see it, see How do I manage my Fitbit profile?

If you don’t see the email to verify your Fitbit account, check your spam folder. If you didn’t receive the email, contact Customer Support.

Fitbit is committed to continuously improving the safety and security of our community, and in order to do so, we work to investigate and take action on posts, comments, messages and account profiles that violate our guidelines. Keep in mind that while some accounts may seem suspect, our moderators may determine that their actions haven't broken any guidelines.

We encourage community members to report specific account profiles or content that you believe violate our guidelines to help us in our effort to ensure the best possible community experience.