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How do I set up and troubleshoot apps on my Fitbit device?

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The tips below help you set up and use apps on your Fitbit device. Note that the apps available vary based on your device. 

To set up the Weather app on Fitbit Charge 3, see Weather.

To troubleshoot issues with an app on Fitbit Ionic and Fitbit Versa, try these steps:

  1. In order for apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access, such as Nest, Clue, Uber, The New York Times, Walgreens, Yelp, Surfline, and Flipboard.
  2. Some apps, such as Weather, require All-Day Sync to be turned on for data to be sent from the Fitbit app to your watch:
    1. From the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
    2. Find the option to turn on All-Day Sync.
  3. Check if the app has a pending update. For instructions, see How do I install and manage apps on my Fitbit watch?
  4. Turning off app permissions can cause the app to stop functioning. Check that all permissions are turned on:
    1. From the Fitbit app dashboard, tap or click the Account icon (User-added image) > your device image.
    2. Tap or click Apps.
    3. In the list of apps installed on your watch, find the app whose permissions you want to change. You may have to scroll down to see some apps. Tap or click the name of the app.
    4. Tap or click Permissions.
    5. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
    6. Tap or click Save to save your changes.
  5. Your watch must be connected to Wi-Fi in order for some larger apps and clock faces to install or update. For instructions on connecting your watch to Wi-Fi, see How do I connect my Fitbit watch to Wi-Fi?

For help setting up and troubleshooting specific apps developed by Fitbit, see the following sections. For help with apps not covered below, contact the app developer for assistance.

  • User-added image Coach
    For help with the Coach app (User-added image), see How do I use the Coach app on my Fitbit watch?
  • User-added image Deezer
    For help with the Deezer app (User-added image), see How do I listen to Deezer playlists on my Fitbit watch?
  • User-added image Philips Hue
    To control your lights with your Philips Hue system and Fitbit watch, your Philips Hue system must be connected to the same Wi-Fi network as your phone, and your watch must be within Bluetooth range of your phone.

    To set up the Hue Lights app:
    1. Open the Hue Lights app (User-added image) on your watch.
    2. The app starts searching for your Hue bridge. When prompted on your watch, press the pairing button on your bridge to complete the pairing process.
    To adjust your lights from your watch:
    1. Open the Hue Lights app (User-added image) on your watch.
    2. From the Rooms screen, tap on or off to adjust all the lights in each room.
    3. Tap the icon next to a room to see the lights in that room.
      • Tap the checkbox next to each light to turn it on or off.
      • Swipe left to view the Scenes screen. Tap a scene name to set it.
    To add new devices, rename lights, customize scenes, or organize the lights in each room, use the Philips Hue app on your phone.
  • User-added image Nest
    To set up the Nest app:
    1. Open the Fitbit app on your phone and tap or click the Account icon (User-added image) > your device image.
    2. Tap or click Apps.
    3. Tap or click the gear icon (User-added image) next to Nest. You may need to scroll down to find the app.
    4. Enter your account details to log in to your Nest account.
    To adjust your thermostat:
    1. Open the Nest app (User-added image) on your watch.
    2. From the overview screen, choose whether you're Home or Away. If you have multiple locations, swipe up or down to move between them. Nest automatically adjusts the temperature in each location to the temperature you have preset for each state.
    3. Tap View thermostats to see the current temperature and humidity. If you have multiple thermostats, swipe up or down to move between them. Use the arrow icons to adjust the target temperature. Note that you won't be able to adjust your thermostat if it's in Heat & Cool or Eco mode.
    4. To return to the overview screen, press the back button on your watch.

    Note that Nest Family Accounts aren’t supported. Only the account owner can control the thermostat from their watch.

  • User-added image News
    To set up the News app:
    1. Open the Fitbit app on your phone and tap the Account icon (User-added image) > your device image.
    2. Tap Apps.
    3. Tap the gear icon (User-added image) next to News. You may need to scroll down to find the app.
    4. To adjust the news providers whose content you want included in your list of articles, in the Providers section, tap Edit provider list.
    5. Open the News app (User-added image) on your watch. Up to 10 recent news articles are shown from the providers you selected. Note the following requirements:
      1. Your phone must be nearby with Bluetooth turned on.
      2. Your phone must have access to the internet.
      3. The Fitbit app must be running on your phone in the foreground or background.
      4. The News app must have permission to run in the background and access the internet. To check your app permissions, tap the Account icon (User-added image) > your device image > Apps > News > Permissions
    6. To adjust the article categories shown, tap Filter at the bottom of the list of articles.
    7. Tap Done to save your filters and return to the list of articles.
    To bookmark and read an article:
    1. Open the News app (User-added image) on your watch.
    2. Tap an article headline. A short description of the article is shown.
    3. To bookmark the article to read later, tap the Bookmark button. You can bookmark up to 20 articles.
    4. To read the article, open the Fitbit app on your phone and tap the Account icon (User-added image) > your device image.
    5. Tap Apps.
    6. Tap the gear icon (User-added image) next to News. You may need to scroll down to find the app.
    7. In the Saved Articles section, tap the article you want to read. You may need to scroll down to find this section.
    8. To delete a bookmarked article, in the Saved Articles section, tap Edit > the x icon.
  • User-added image Pandora
    For help with the Pandora app (User-added image), see How do I listen to Pandora stations on my Fitbit watch?
  • User-added image Starbucks
    The Starbucks app is only available in the United Kingdom, United States and Canada. To load your Starbucks card into the app:
    1. Open the Fitbit app and tap or click the Account icon (User-added image) > your device image.
    2. Tap or click Apps.
    3. Tap or click the gear icon (User-added image) next to Starbucks Card. You may need to scroll down to find the app.
    4. Add your Starbucks gift card or Starbucks Rewards program number.
    5. Sync your watch to see your card in the Starbucks app (User-added image).
    6. To make a purchase, open the Starbucks app on your watch and hold the watch face near the reader.
    To remove your Starbucks card from the app:
    1. Open the Fitbit app and tap or click the Account icon (User-added image) > your device image.
    2. Tap or click Apps.
    3. Tap or click the gear icon (User-added image) next to Starbucks Card. You may need to scroll down to find the app.
    4. Tap to click your card number.
    5. Tap or click the X to the right of your number.
    6. After your number turns gray, tap or click Save.
    Visit https://www.starbucks.com/ or use the Starbucks mobile app to register your card, check your card balance, view rewards, or reload your card.
  • User-added image Strava
    To set up the Strava app:
    1. If you don’t have a Strava account, create one at https://www.strava.com/ or download the Strava app on your phone and follow the on-screen instructions.
    2. Open the Fitbit app, and tap or click the Account icon (User-added image) > your device image.
    3. Tap or click the gear icon (User-added image) next to Strava. You may need to scroll down to find the app.
    4. Tap or click Authorize and follow the instructions on-screen to log in to your account and authorize the connection.
    5. Sync your watch to see your recent activity in the Strava app (User-added image).
    If you also want your Fitbit data to be shared with Strava:
    1. Go to https://strava.fitbit.com/.
    2. Tap or click the Connect button and follow the on-screen instructions to log in to your account and authorize the connection.
  • User-added image Train
    For help with the Train app, see How do I use the adidas Train app on Ionic?
  • User-added image Uber
    To set up the Uber app:
    1. If you don’t have an Uber account, download the Uber app on your phone and follow the on-screen instructions to create an account.
    2. Open the Fitbit app on your phone, and tap or click the Account icon (User-added image) > your device image > Apps.
    3. Tap or click the gear icon (User-added image) next to Uber. You may need to scroll down to find the app.
    4. Tap or click Login to be redirected to the Uber login page.
    5. Sign in to your account and follow the on-screen instructions to log in to your account and authorize the connection.
    6. Use the Uber app on your phone to set any preset locations, such as your home or work address. For instructions, see Uber’s help article.
    To request a ride:
    1. Open the Uber app (User-added image) on your watch.
    2. Your watch uses your preset home and work addresses as your default pickup and destination locations. To change either location, tap it and select a different address. You can select your current location, detected using your phone’s GPS signal, a preset address you set through the Uber app, or a recently used address. If needed, tap the Swap From/To button to swap the pickup and destination addresses.
    3. After selecting the correct pickup and destination addresses, tap Request.
    4. The cost of the trip, estimated time of pickup, and estimated time of arrival are shown. Swipe left or right to select a service. Tap Confirm to request the ride.
    5. When a driver confirms the ride, the driver’s information appears. Swipe up to see the estimated time until pickup and cancel the ride if needed.
    6. To change your destination address or rate your driver, use the Uber app on your phone.
  • User-added image Weather
    To set up the Weather app:
    1. Open the Fitbit app and tap the Account icon (User-added image) > your device image.
    2. Tap Apps.
    3. Tap the gear icon (User-added image) next to Weather. You may need to scroll down to find the app.
    4. By default, the Weather app shows your current location, which can't be deleted. Add up to 2 additional locations you want to see in the Weather app.
    5. Sync your device with the Fitbit app. It can take a few minutes to see the updated list of locations on your device.
    If the weather for your current location doesn’t appear, check that you turned on location services for the Fitbit app. For instructions, see How do I allow the Fitbit app to use my phone's GPS?

    If you change locations, sync your device to see your new location in the Weather app.

    To change the units used for the temperature in the Weather app:

    Fitbit OS 2.1 or earlier

    1. From the Fitbit app dashboard, tap the Account icon (User-added image) > Advanced Settings > Units.
    2. In the Length section, select a different measurement. Centimeters, Kilometers corresponds with Celsius and Feet, Miles corresponds with Fahrenheit.
    3. Sync your device and then open the Weather app (User-added image) on your device to see the updated units.

    Fitbit OS 2.2 & Fitbit Charge 3

    1. Open the Fitbit app and tap the Account icon (User-added image) > your device image.
    2. Tap Apps.
    3. Tap the gear icon (User-added image) next to Weather. You may need to scroll down to find the app.
    4. In the Temperature Unit section, tap Units and choose the unit you want to use.
    5. Sync your device and then open the Weather app (User-added image​) on your device to see the updated units.
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Last updated: December 11, 2018
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