Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit http://community.fitbit.com for answers to common questions from other customers.
The table below shows the icons you might see on your scale.
Your weigh-in is complete. Step off the scale.
Your scale wasn’t done weighing you. Step back on the scale to complete your weigh-in.
Your measurements are close to those of another user and the scale is unsure who you are. If the user icon shown is yours, tap the right side of the scale with your foot. If the user icon is not yours, tap the left side of the scale.
Your scale is connecting to your Wi-Fi network.
Your scale successfully connected to your Wi-Fi network or the scale completed an update.
Your scale couldn’t connect to your Wi-Fi network or couldn’t complete an update. For more information, see What does the error message on my scale mean?
Your scale is going into standby mode until you step on it.
Your scale is currently updating. Wait until the process completes before stepping on.
Your scale is calibrating while it completes your weigh-in. Wait until you see your weight before stepping off.
Your weight is unbalanced. Lean or shift your weight in the direction of the arrow.