Why can't I download music and podcasts to my Fitbit watch?

To add music to your watch using the Music app , follow the steps in How do I listen to music and podcasts on my Fitbit watch? If you're unable to download playlists to your watch, try the troubleshooting steps below.

For Deezer troubleshooting steps, see How do I listen to Deezer playlists on my Fitbit watch?

For Pandora troubleshooting steps, see How do I listen to Pandora stations on my Fitbit watch?

Troubleshooting

First make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. Follow the instructions in Why won't my Fitbit watch connect to Wi-Fi?

After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router.

Wi-Fi won’t work on your watch when the battery level is below approximately 25%.