Article

What should I know about using the Fitbit app on my Android phone?

« Go Back

Information

 
Article Text

For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Skip to:

Why does the Fitbit app need to run in the background on my Android phone? 

The Fitbit app runs in the background to keep you connected with certain Fitbit app features such as all-day sync, connected GPS, and app notifications from your phone. 

If the Fitbit app doesn’t run in the background, you may notice issues with app features, such as:

  • Delayed or missing notifications from your phone
  • All-day sync not syncing your Fitbit device
  • Connected GPS losing connection
  • Apps not running or updating consistently on your Fitbit device
  • Firmware updates not completing on your Fitbit device


If you choose not to run the Fitbit app in the background, you can still manually sync your Fitbit device by opening the Fitbit app. For more information, see How do Fitbit devices sync their data?

Note that all apps that run in the background affect your phone’s battery life. 

What are some tips for using the Fitbit app on my Android phone?

To make sure your Fitbit device syncs and receives notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:

  • Turn off background restrictions or limitations:
    1. Go to Apps & Notifications > Fitbit app
    2. Tap Background restrictions or Background limits to turn off the setting.
  • Turn off battery limitations:
    1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
    2. Change the view to All apps.
    3. Search for the Fitbit app and choose Not optimized.
  • Turn on location services and allow the Fitbit app to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

Why am I having issues with the Fitbit app on my Android phone?

Some customers may experience the following issues, depending on their phone: 

DeviceKnown issueOS
Motorola and Nexus devicesYou may need to restart your phone after installing a new version of the Fitbit app.5.0+
Motorola Moto XYou may have issues sending encrypted call, text, or calendar notifications. For more information, see My Fitbit device isn't receiving notifications from my phone. 
Samsung S4You can’t send logs from the Fitbit app to Fitbit Customer Support. 
Samsung S5 and S6, Samsung Note 5You may be unable to use music control with Fitbit Blaze.     
HTC One M7, M8, M9You may be unable to receive encrypted call, text, or calendar notifications. For more information, see My Fitbit device isn't receiving notifications from my phone

If you have a Fitbit Charge, you won't be able to sync after a firmware update. Set up your device again using a computer and update the firmware.
 
Sony Xperia Z and Z1You may not be able to sync if you have both Bluetooth and Wi-Fi turned on.5.0+

Why am I receiving a Fitbit Sync Service notification? 

Beginning with Android 8.0, Google changed the way you’re notified about apps running in the background on your phone. If your phone is running Android 8.0+, you’ll receive a Fitbit Sync Service notification on your phone to let you know you that the Fitbit app is running in the background. You’ll see this notification even if you close the Fitbit app.

The notification remains on your phone unless you choose to hide it. For more information, see the instructions below.

What actions can I take in the Fitbit Sync Service notification?

When you open the Fitbit Sync Service notification, you’ll see the last time you synced your Fitbit device, as well as options to sync your Fitbit device without opening the app or to go directly to certain features in the app. 

The notification also provides a shortcut to your phone’s Settings app so you can adjust the notifications you receive from the Fitbit app to your phone. To open the Settings app, press and hold the notification and tap All Categories.

Can I hide the Fitbit Sync Service notification? 

To hide the Fitbit Sync Service notification:

  1. Press and hold the notification.
  2. Turn off the notification. 
  3. Tap Done. The Fitbit app continues to run in the background, but you won’t be notified. 

If you hide the Fitbit Sync Service notification, you’ll receive a different notification from the Android operating system letting you know the Fitbit app is using battery resources. All apps that run in the background affect your phone’s battery life. 

To hide the Using Battery notification:

  1. On your phone, swipe down to see your notifications so that the Using Battery notification is fully visible. 
  2. Press and hold the notification, then turn it off. 
  3. Tap Done

Are notifications sent from my Android device encrypted?

All notifications are encrypted on certain Fitbit devices. For more information, see How do I get notifications from my phone on my Fitbit device?

Encryption protects data to keep it confidential. When data is encrypted, it's unreadable to any unauthorized persons who get access to it. If a notification is unencrypted, the text visible on your Fitbit device is potentially vulnerable to an eavesdropping device. A person who attempts to intercept Bluetooth transmissions might see the contents of the notification. Your personal information stored with Fitbit is always encrypted.

Last updated: April 15, 2019
I found this article helpful I found this article helpful

I did not find this article helpful I did not find this article helpful

Corporate Programs

Product support for your group’s exclusive devices


Get Support

Find strength in numbers

Expert advice to the latest news. It’s all here.

Let's talk

Get Support