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What should I know about using the Fitbit app on my Android phone?

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For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

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Why does the Fitbit app need to run in the background on my Android phone? 

The Fitbit app runs in the background to keep you connected with certain Fitbit app features such as all-day sync, connected GPS, and app notifications from your phone. 

If the Fitbit app doesn’t run in the background, you may notice issues with app features, such as:

  • Delayed or missing notifications from your phone
  • All-day sync not syncing your Fitbit device
  • Connected GPS losing connection
  • Apps not running or updating consistently on your Fitbit device
  • Firmware updates not completing on your Fitbit device


If you choose not to run the Fitbit app in the background, you can still manually sync your Fitbit device by opening the Fitbit app. For more information, see How do Fitbit devices sync their data?

Note that all apps that run in the background affect your phone’s battery life. 

How do I use the Fitbit app on my Huawei P20 Lite phone?

To use the Fitbit app on your Huawei P20 Lite phone, verify the following settings: 

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

What are some tips for using the Fitbit app on my Android phone?

To make sure your Fitbit device syncs and receives notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:

  • Turn off background restrictions or limitations:
    1. Go to Apps & Notifications > Fitbit app
    2. Tap Background restrictions or Background limits to turn off the setting.
  • Turn off battery limitations:
    1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
    2. Change the view to All apps.
    3. Search for the Fitbit app and choose Not optimized.
  • Turn on location services and allow the Fitbit app to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

Why am I having issues with the Fitbit app on my Android phone?

Some customers may experience the following issues, depending on their phone: 

DeviceKnown issueOS
Motorola and Nexus devicesYou may need to restart your phone after installing a new version of the Fitbit app.5.0+
Motorola Moto XYou may have issues sending encrypted call, text, or calendar notifications. For more information, see My Fitbit device isn't receiving notifications from my phone. 
Samsung S4You can’t send logs from the Fitbit app to Fitbit Customer Support. 
Samsung S5 and S6, Samsung Note 5You may be unable to use music control with Fitbit Blaze.     
HTC One M7, M8, M9You may be unable to receive encrypted call, text, or calendar notifications. For more information, see My Fitbit device isn't receiving notifications from my phone

If you have a Fitbit Charge, you won't be able to sync after a firmware update. Set up your device again using a computer and update the firmware.
 
Sony Xperia Z and Z1You may not be able to sync if you have both Bluetooth and Wi-Fi turned on.5.0+

Why am I receiving a Fitbit Sync Service notification? 

Beginning with Android 8.0, Google changed the way you’re notified about apps running in the background on your phone. If your phone is running Android 8.0+, you’ll receive a Fitbit Sync Service notification on your phone to let you know you that the Fitbit app is running in the background. You’ll see this notification even if you close the Fitbit app.

The notification remains on your phone unless you choose to hide it. For more information, see the instructions below.

What actions can I take in the Fitbit Sync Service notification?

When you open the Fitbit Sync Service notification, you’ll see the last time you synced your Fitbit device, as well as options to sync your Fitbit device without opening the app or to go directly to certain features in the app. 

The notification also provides a shortcut to your phone’s Settings app so you can adjust the notifications you receive from the Fitbit app to your phone. To open the Settings app, press and hold the notification and tap All Categories.

Can I hide the Fitbit Sync Service notification? 

To hide the Fitbit Sync Service notification:

  1. Press and hold the notification.
  2. Turn off the notification. 
  3. Tap Done. The Fitbit app continues to run in the background, but you won’t be notified. 

If you hide the Fitbit Sync Service notification, you’ll receive a different notification from the Android operating system letting you know the Fitbit app is using battery resources. All apps that run in the background affect your phone’s battery life. 

To hide the Using Battery notification:

  1. On your phone, swipe down to see your notifications so that the Using Battery notification is fully visible. 
  2. Press and hold the notification, then turn it off. 
  3. Tap Done

Are notifications sent from my Android phone encrypted?

All notifications are encrypted on certain Fitbit devices. For more information, see How do I get notifications from my phone on my Fitbit device?

Encryption protects data to keep it confidential. When data is encrypted, it's unreadable to any unauthorized persons who get access to it. If a notification is unencrypted, the text visible on your Fitbit device is potentially vulnerable to an eavesdropping device. A person who attempts to intercept Bluetooth transmissions might see the contents of the notification. Your personal information stored with Fitbit is always encrypted.

Why do I receive access requests from the Fitbit app on my Android phone?

To use all the features in the Fitbit app, on Android phones (OS 6.0+) you must grant the Fitbit app permission to access certain features on your phone. For example, if you want to add Fitbit stats to a photo, the Fitbit app needs access to your camera. 

How do I allow the Fitbit app to access features on my phone? 

Grant the Fitbit app permission to access phone features in your phone settings. Tap Settings > Apps > Fitbit > Permissions

If you’re unsure how to verify or change the settings on your phone, consult your phone manufacturer. 

Which Fitbit app features need access to my phone? 

Phone featureFitbit app features
CalendarReceiving calendar notifications 
Camera, Storage (includes photos, media, and files)Sharing an exercise accomplishment    
Scanning a barcode
LocationsSetting up your Fitbit device
Syncing your Fitbit device
GPS tracking with MobileRun
PhoneAdding friends
Receiving Call notifications
SMS (text) messagesReceiving text notifications
Storage (includes photos, media, and files)Sharing a badge 

Why can’t I log in to the Fitbit app on my Android phone?

If you can't log in to the Fitbit app, it’s often because you set the time manually on your Android phone. On your phone, go to Settings > Date and Time and turn on "Automatic date and time". Some Android tablets don’t have the "Automatic date and time" option, so you’ll need to manually set the tablet to the correct time. The time must be within 2 minutes of the correct time to log in to the Fitbit app.  

How do I add a Fitbit widget to my Android phone?

Add Fitbit widgets to your Android phone, including the activity goal widget and widgets that allow you to quickly log activity, food, sleep, and more. The activity goal widget allows you to view your progress toward your daily activity goal directly from your home screen without opening the Fitbit app. 

Depending on your phone, you can add Fitbit widgets in one of two ways:

  1. Select Apps from the home screen.
  2. Select Widgets from the top of the page.
  3. Swipe until you see Fitbit.
  4. Tap and hold to drag the widget to the desired home screen.

Or:

  1. Tap and hold the home screen.
  2. Select Widgets.
  3. Swipe until you see Fitbit.
  4. Tap and hold to drag the widget to the desired home screen.

What is the 7-day summary in the Fitbit app on my Android phone?

The 7-day summary in the Fitbit app for Android tracks your progress toward each of your goals based on your activity in the past week. You receive a 7-Day Summary even if you don't have any goals set. While reviewing your summary, choose to maintain or change each goal based on whether you met or surpassed it. 

To view your summary in the Fitbit app, tap the Today tab User-added image > your profile picture and find your 7-Day Summary.
Last updated: August 12, 2019
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