Article

How do I manage my Fitbit family account?

« Go Back

Information

 
Article Text

Create a Fitbit family account to set up Fitbit Ace devices, control who your kids connect with in the Fitbit app, and see how active they are each day.

For more information on using Ace devices, see How do I get started with Fitbit kids devices?

Skip to:

How do I create a Fitbit family account?

For more information, see How do I set up Fitbit Ace devices?

How do I see my child’s stats in the Fitbit app?

You and your child can see their daily stats including step count, active minutes, and sleep patterns under kid view in the Fitbit app. Note that your child must sync their tracker to see updated activity data in the app.

To switch from parent view to kid view:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Under your child’s name, tap Switch to Kid View.

To return to your Fitbit account:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap Switch to Parent View, and confirm.
  3. When prompted, enter your password. 

What is parent view in the Fitbit app?

Through parent view in the Fitbit app, you can manage your Fitbit family account and create a Fitbit account for your child. Switch to kid view so you and your child can see their daily stats and your child can interact with other members of the family account.

For more information, see How do I set up Fitbit Ace devices?

What is kid view in the Fitbit app?

Through kid view in the Fitbit app, children can see their daily stats and sleep patterns, interact with other members of the family account, and participate in challenges. 

For more information, see How do I set up Fitbit Ace devices?

What are guardians in Fitbit family accounts?

Guardians can create and delete child accounts, see daily stats for children in the family account (under kid view), and invite other family members to join the account. Each family account may have multiple guardians.

The main guardian is the creator of the family account and can add or delete other guardians. If the main guardian deletes their Fitbit account or family account, all child accounts are also deleted. 

Note that all guardians must be at least 18 years old,  have a Fitbit account, and share their birthday information in the Fitbit app. For more information about privacy settings, see How do I manage my Fitbit profile?

How do I add a family member or guardian to my Fitbit family account?

To add a family member or guardian to your family account, first add them as a friend on Fitbit. For instructions, see How do I connect with friends on Fitbit? Note that a total of 11 individuals can be part of a family account.

After they confirm the friend request:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family. Make sure you’re in parent view.
  3. Find the Invite Members or Add Guardians option, and tap the name of the person you want to invite. They’ll receive an email and notification in the Fitbit app inviting them to join the family account.

How do I join a Fitbit family account?

You must be invited to join a Fitbit family account by a guardian of the account. Tap the link in the email you receive or respond to the request in the Fitbit app. Note that you must have a Fitbit account and verify your email address to join a family account. 

To accept the request in the Fitbit app:

  1. Tap the Today tab User-added image, then tap the inbox icon  User-added imagein the top right.
  2. Tap Messages.
  3. Tap the request to open it.
  4. Tap Join Family.

How do I make a family member into a guardian in my Fitbit family account?

The main guardian of the Fitbit family account can make other members into guardians:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Make the member into a guardian:
    • iPhones and iPads: Swipe left on the member’s name > Guardian.
    • Android phones: Press and hold on the member's name > Make guardian.
    • Windows 10 devices: Tap the pencil icon User-added image > tap the guardian icon User-added image next to the member's name > Make guardian.
  4. Confirm you want to make the member into a guardian.

How does my child add friends in the Fitbit app?

Members of your family account are added automatically to your child’s list of Fitbit friends. With your approval, your child can add friends outside of your family account. 

To send friend requests for a child:

  1. Under kid view, have your child tap Friends
  2. Tap Add Friends.
  3. Have your child enter their friend’s email address or Fitbit user name, and then submit the request for approval. You’ll receive an email and notification under parent view.
  4. To approve the request, tap the link in the email, or switch to parent view and tap Notifications. Then tap the notification and approve it. 

After you approve the request, a notification is sent to the friend. Note that if your child adds another child as a friend, their main guardian must also approve the request.

How does my child interact with others in the Fitbit app?

Through kid view, your child can message, cheer, or taunt their Fitbit friends. If your child is competing in a challenge, they can cheer or send messages to any challenge participant.

To interact with others:
  1. Under kid view, have your child tap Friends
  2. Tap the person your child wants to message, cheer, or taunt.
  3. To send a message, have your child tap Message; otherwise, tap Cheer or Taunt.
  4. Have your child write the message and then send it.

For more information about challenges, see What should I know about challenges?

When can my child upgrade to a Fitbit standard account?

When your child reaches the minimum age required in your country, they can upgrade to a standard account in the Fitbit app. Your child can choose to upgrade their account at any time, or to keep their child account. Their previous Fitbit data is automatically transferred to the new account.

Which Fitbit features can my child access after upgrading their account?

Your child gains access to all the features in the Fitbit app, including weight measurements, estimated calories burned, female health tracking, and the Fitbit community. Main guardians on a family account no longer approve your child’s Fitbit friend requests or see their daily stats in kid view. Your child becomes a member in your family account, and you can continue to interact with them in the app. Your child can also upgrade to any Fitbit device.

Note that your child’s device shows the same stats even after they upgrade their account.

How does my child upgrade their account?

Have your child complete these steps under kid view in the Fitbit app:
  1. On the Today tab User-added image, tap the message at the top > Upgrade
  2. Follow the on-screen instructions to review Fitbit’s Terms of Service and data and privacy policies.
  3. Enter their email address.
  4. When prompted, verify their email address, and return to the Fitbit app.
  5. Continue to follow the on-screen instructions to enter their account details.
  6. Review Fitbit’s Privacy Policy, and tap I agree.
  7. On the Congratulations screen, tap Got It to see their new Today tab.

How do I remove someone from my Fitbit family account?

Guardians can remove members and children from the family account. The main guardian can also remove other guardians. Note that removing a child from the family account also deletes the child’s Fitbit account and all related data.

To remove someone:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Remove the person from the family account:
    • iPhones and iPads: Swipe left on the person's name > Remove.
    • Android phones: Press and hold on the person's name > Remove.
    • Windows 10 devices: Tap the pencil icon User-added image > tap the X next to the person's name.
  4. Confirm you want to remove them. 

How do I delete my child’s Fitbit account?

Guardians can delete their child’s Fitbit account by removing them from the family account.

To delete your child’s Fitbit account:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Remove your child from the family account:
    • iPhones and iPads: Swipe left on your child's name > Remove.
    • Android phones: Press and hold on your child's name > Remove.
    • Windows 10 devices: Tap the pencil icon User-added image > tap the X next to your child's name.
  4. Confirm you want to delete the account.
  5. When prompted, enter your password. 
  6. Tap the link in the email you receive to request to have the account deleted. Note that the email is sent to the guardian who deleted the account.  

If you change your mind, you have 7 days to recover the account. To do so, switch to kid view in the Fitbit app and tap Recover.

For more information, see How do I delete my Fitbit account?

How do I leave a Fitbit family account?

Guardians and family members can leave a Fitbit family account. Main guardians must delete the family account to leave the account. 

To leave a family account:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Leave the family account:
    1. iPhones and iPads: Swipe left on your name > Leave Family
    2. Android phones: Tap the 3 dots > Leave Family
    3. Windows 10 devices: Tap the 3 dots > Leave Family
  4. Confirm you want to leave the family account.

How do I delete my Fitbit family account?

Main guardians must remove all members from the Fitbit family account before deleting the account. Note that removing a child from the family account also deletes the child’s Fitbit account and all related data.

To delete a family account:

  1. Tap the Today tab User-added image, and tap your profile picture.
  2. Tap My Family.
  3. Remove each family member from the account. For instructions, see How do I remove someone from my Fitbit family account?
  4. After you remove all members, tap the 3 dots > Delete Family.
Last updated: September 13, 2019
I found this article helpful I found this article helpful

I did not find this article helpful I did not find this article helpful

Employee Wellness & Health Plan Members

Log in for exclusive customer support


Get Support

Find strength in numbers

Expert advice to the latest news. It’s all here.

Let's talk

Get Support