What should I know about Fitbit Premium?

Fitbit Premium is your personalized resource in the Fitbit app that helps you stay active, sleep well, manage stress, and more.

	Receive personalized insights, your sleep score breakdown, your monthly sleep profile, and a wellness report based on your Fitbit stats.
	Access hundreds of video and audio workouts from Fitbit and popular brands.
	Practice guided meditations to help with relaxation, sleep, body positivity, and more. Tap the Coach tab Mindfulness to get started.
	Better understand how your body handles stress with a daily score and a breakdown of what's affecting it (available on certain devices).
	Know when you’re ready to work out, and when you should prioritize recovery with a daily readiness score (available on certain devices). For more information, see What’s my daily readiness score in the Fitbit app?

For more information, see the Premium page on the Fitbit website.

1. In the Fitbit app, tap the You tab

2. Tap Try Fitbit Premium.

3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial. For instructions on how to cancel your Fitbit Premium subscription, see How do I manage or cancel my Fitbit Premium subscription?

Note: To give a Fitbit premium membership as a gift, purchase a 1-year Fitbit Premium membership digital gift card, available in some regions at certain retailers. Your recipient redeems their membership at fitbit.com/redeem. For more information, review our Fitbit Premium Membership Prepaid Card Terms and Conditions.

Choose the instructions below based on how you purchased your Fitbit Premium subscription.

Note: If you need help canceling your subscription prior to the end of your current yearly subscription term, contact Customer Support either withing 30 days of the announced removal of Premium challenges or by October 19, 2023, whichever is later.

I purchased my subscription in the Fitbit app

Cancel your subscription through your phone’s app store. If you purchased a Fitbit Premium subscription in your phone’s app store, but you don’t see your subscription in the Fitbit app, follow the steps below to restore your purchase. If you still don't see your subscription, use the instructions to cancel the purchase through fitbit.com.

To cancel your subscription in the Fitbit app:

 

If you sign in with your Google Account:

 

1. In the Fitbit app, tap the Today tab your profile picture.

2. Tap Membership benefits tap Manage membership

3. Follow the on-screen instructions to cancel your subscription.

 

If you sign in with your Fitbit login:

 

1. In the Fitbit app, tap the Today tab your profile picture.
2. Scroll down and tap Account Settings  Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Note: If you purchased your subscription in the Google Play Store using PayPal, but you don’t see your subscription listed, cancel your subscription from your PayPal account. For more information, visit the PayPal help site.

To restore your subscription purchase:

1. In the Fitbit app, tap the Today tab your profile picture.
2. Scroll down and tap Account SettingsRestore Your PurchasesOK.

Note: Premium members in Germany who cancel their subscription are eligible for a prorated refund. For more information, review our Fitbit Paid Services Terms.

I purchased my subscription on fitbit.com

If you purchased a recurring (monthly or yearly) subscription through fitbit.com:

To manage your subscription:

1. Go to fitbit.com click the account icon and log in with the email address connected to your Fitbit Premium subscription.
2. Click the account icon My Account > My Subscriptions.
3. Click a subscription to expand the details.
   • To cancel your subscription, click CancelCancelSubscriptionClose. Your subscription status changes to “Canceled.”
   • To update your payment method, click Update Payment Method enter your new payment information click Save click Close. Your new card is listed under Billing Details.

Note: Premium members in Germany who cancel their subscription are eligible for a prorated refund. For more information, review our Fitbit Paid Services Terms.

Fitbit Premium insights use your health and fitness data to provide customized tips and observations to help you reach your goals. The insights you receive with your Fitbit Premium subscription are more personalized than standard insights in the Fitbit app.

Note that you may not receive a new insight every day.

Tap the Today tab to see your insights. Note that you may not receive a new insight every day. For more information, see How do I use the Fitbit app?

Note that you may see an insight with the option to turn on reminders that encourage healthy behaviors. For more information, see What are the reminders I see on my Fitbit device?

Choose from a variety of guided workouts for all fitness levels in the Fitbit app.

1. From the Fitbit app, tap the Coach tab and choose a workout type..
2. Tap an exercise to read the description.
3. Tap Play to start.

Fitbit Premium is available in many regions where Fitbit products are sold. For more information, see the Premium page on the Fitbit website

Make sure the Fitbit app is up-to-date to start your subscription.

If you purchase Fitbit Sense on fitbit.com and add the 6-month Fitbit Premium membership, you may be eligible for a 6-month Calm Premium subscription (available in certain regions).

To redeem your offer, go to calm.com/fitbit and enter the unique code you received in the email message after your purchase. The subject line of the email message is “Calm subscription redemption code”. If you have trouble redeeming your offer, visit the Calm help site.

Note: New and returning Premium users only. 6-month Calm Premium membership is only available for non-active Calm Premium members. Only one Calm Premium membership may be redeemed per customer. While supplies last. May not be available in all locales and may be in English only.

Use the EDA Scan app on Sense as you listen to a Calm session to see your body’s response. For more information, see How do I track and manage stress with my Fitbit device?

Your Fitbit Premium Wellness Report details your activity, sleep, heart rate, and weight data up to the last 12 months. Export your Wellness Report from the Fitbit app to see your data or share it with a healthcare professional.

1. From the Fitbit app, tap the Coach tab Health & Fitness StatsWellness Report.
2. Read the description, then tap Preview ReportRequest My Report. When your report is ready, you’ll see a notification in the Fitbit app. Your report may take a few minutes to appear in your inbox.
3. From the Today tab , tap Inbox .

Note (Android only): If you don’t see the report in your Inbox , check the Files app on your phone. Open the Files app search for your Fitbit wellness report tap to open the file with Adobe Acrobat.

1. Tap the Personal Health Report notification, which stays in your inbox for up to 30 days.
2. Tap View Report to open the report on your phone, or tap Share to send the report to yourself or a healthcare professional.

Note the following:

• You must have at least 30 days of data to generate a Wellness Report.
• Certain data requires a heart-rate enabled device to track.
• Only data you track or log appears in the Wellness Report. For example, you must log your weight in the Fitbit app to see weight data in your report.

If you have trouble with Fitbit Premium, see the Customer Support page and tap Fitbit Premium.