How do I get data from my tracker to my computer?

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Once you've set up and started using your new tracker, you'll want to regularly "sync" (transfer) its data to your dashboard on a computer or one of the Fitbit mobile apps. Syncing your data ensures that you can see all your activity history, earn badges, analyze your sleep logs, and much more. This article answers common questions about syncing your tracker with a computer.

If your device is not syncing properly, see the I'm having trouble syncing my tracker to my dashboard article for troubleshooting assistance.

When will my tracker sync with my account?

Your Fitbit tracker will automatically sync through your computer every 15 minutes or so if the following requirements are met:
  • There is new data to upload
  • Your computer is powered on, awake, and connected to the Internet
  • Your plugged in base station (for Ultra) or wireless sync dongle (for all other trackers) is inserted into a working USB port
  • Fitbit Connect is installed and running
  • Your tracker is within 15-20 feet of your computer
Note that if you're using Bluetooth to sync your tracker with an iOS device also, your tracker will not sync with your computer unless you move the mobile device out of range or disable Bluetooth. You can view the time of your most recent sync by clicking the gear icon at the top-right of the dashboard.

Do I need to sync my tracker every day?

A daily sync is recommended but not required. All Fitbit trackers can record detailed minute-by-minute data for 7 days, so if you're able to sync weekly your complete minute-by-minute-data will be available. Daily totals are stored for 30 days, so if you're only able to sync monthly you can see your daily totals on your dashboard.

Can I sync my tracker on more than one computer?

You can sync your tracker through any computer, as long as it has Fitbit Connect installed and a base station (for the Ultra) or a wireless sync dongle  plugged in.

Trackers are not associated directly with a single computer or wireless sync dongle and can sync to the owner's account through any computer that meets these requirements.

Can I sync multiple Fitbit trackers to one account?

If you like to use more than one Fitbit tracker you can add them all to your account, though different people should not share an account. For more information see Can I use more than one Fitbit tracker with the same account?

How do I force my tracker to sync?

To force your tracker to sync:

  1. Bring your charged tracker near to the plugged-in dongle or base station. You may need to press its button or tap it to wake it up.
  2. Click the Fitbit Connect icon located near the date and time on your computer.
  3. Click Open Main Menu and then Sync Now. You may be asked to sign in, after which your tracker should sync with your account.
Last updated: January 8, 2015
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