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How do I restart my tracker?

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If you experience one of the following problems, it may be fixed by restarting your tracker​:

  • Your tracker is not syncing
  • Your tracker is not responding to movement
  • Your tracker does not respond even when in a charger
  • Your tracker has a battery charge but is not lighting up
  • Your tracker isn't tracking your steps
  • Your tracker isn't responding to button presses, taps, or swipes
Restarting your tracker will turn it off and then on. Restarting your tracker does not clear its tracking data.
  1. Plug your base station into your computer's USB port.
  2. Place your tracker on the base station.
  3. Press the gold button on the underside of the base station with a toothpick, pen tip, or paper clip.

Your Ultra should now work normally.

If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into your computer.
  2. Plug your One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
  2. Insert a paperclip into the small pinhole on the back of the charger.
  3. Press on the pinhole for 3-4 seconds.

Your Flex is now restarted. Take your tracker out of the charger and insert it back into the wristband. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Force. Your Force will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge. Your Charge will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge HR. Your Charge HR will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

  1. Press and hold the Home and Select buttons (left and bottom right) on your Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Your Surge should now work normally. Note that any call or text notifications you received before the restart will be deleted. If your tracker still doesn't work after a restart, contact Customer Support.

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Last updated: November 22, 2014
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