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How do I set up a replacement tracker?

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Now that you've received your replacement device, you'll need to follow a simple process to link it to your existing Fitbit.com account. This process will replace the device that's currently linked to your account, but will maintain all of your historical data. The steps below explain how to set up a replacement device using your computer, but you can also complete the process if you have the Fitbit app installed on a supported mobile device. For mobile instructions, see Setting up your tracker with the Fitbit app for iOS, Setting up your tracker with the Fitbit app for Android, or Setting up your tracker with the Fitbit app for Windows Phone.

  1. Open your replacement package and insert your tracker into the charger to ensure it has power. If you have a Zip, insert the battery.
  2. Go to http://www.fitbit.com/setup to download the latest version of Fitbit Connect for your tracker. 
  3. Open Fitbit Connect.
  4. Click Set Up a New Fitbit Device.
  5. Click Existing User.
  6. Enter your Fitbit.com account email aAddress and password, then click Log In.
  7. Click Yes when prompted to replace your existing tracker.
  8. Confirm your personal details.
  9. Choose your product.
  10. Follow the prompts to set up your replacement tracker.

 

 

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Last updated: June 18, 2015
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